Design IT Solutions (Trading as Panoptech)

MiX Messaging User Pack

MiX is a combination of a secure mobile application and a central server solution, to facilitate encrypted messaging between deployed and internal groups within an organisation. Messages can be sent between members of a broadcast group or just between individuals, with the content being centrally stored and moderated, if required.

Features

• Group or Individual Messaging
• Web Based Interface for Clients
• Secure iOS & Android Based Mobile App
• Full Audit Trail
• Moderated Content
• Encrypted AES 256 TLS 1.2/1.3
• No Data is Stored on the Mobile
• Document & Image Sharing
• Time Limited Messages
• Geo-Location of Device (If required)

Benefits

• Secure & Encrypted Message Management
• Individual or Organisational-Wide Broadcast
• Both iOS & Android OS Platforms
• Messages Groups can be Moderated
• Full Audit trail (User & Message Content)
• Device Location Reporting (optional)
• No Messages/Information Stored on the Mobile Device
• Messages can contain Documents & Imagery (optional)
• Data cannot be copied out the App
• Users can login from Desktop via Web Browser & Message

£20 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abaum@panoptech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

124085431972535

Contact

Andrew Baum
0121 782 7200
abaum@panoptech.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No Non
• System requirements:
  • Linux or Windows Operating System
  • IOS or Android Operating System for Mobile Device (Tablet/Phone)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 8 hours during Normal Working Hours, Monday to Friday 9:00 to 17:00, excluding Uk Bank Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Telephone support with 8 hours SLA, during normal working hours (9:00 to 17:00). Monday to Friday, excluding UK Bank Holidays. Call out to site can be provided on a next working day SLA, but at an additional charge and dependant on location of system. If remote access is available then support can be provided during normal working hours, Monday to Friday, excluding UK Bank Holidays.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Documentation provided includes MiX User and Technical Manuals. Training is delivered either at a customer or Panoptech location. Two levels of training are offered being " Technical Delivery & Support Training" & "User Training". Both are delivered either in "End User" or "Train-the -Trainer" formats. Bespoke training can be provided and costed separately depending on the requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• End-of-contract data extraction: User & Technical Documentation are handed over to customers in paper or electonic formats.
• End-of-contract process: All of the system is closed down and decomissioned

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Fully worked application on the mobile device. Full admin screen on the desktop which allows more configuration.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Icon, front screen, some of the headings can be customised.

Scaling

• Independence of resources: Each user's system is separate.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Export of the Database with all of the information in it.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The availability of system is based wholly influenced on the resiliance designed into the infrastructure/network on which whic the solution resides. Panoptech will work with the User to make sure that this offers the best possible uptime for the budget and capability being delivered at which point the availability of the system can be determined.
• Approach to resilience: Our Servers are multi databased and multi server across sites in the UK.
• Outage reporting: We have a Network operations Centre whcih can monitor the network on which the MiX software resides if required. This provides a dashboard which allows users a view of the current status of the infrastructure. By way of notification, faults can be highlighted to a user in a SMS or Email format.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: MDM is also used for access management and applying policies to all devices/users
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security Policy and procedure is applied to ISO 27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are managed as required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patches are tested within an environment before they are applied.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Incidents are responded too as soon as it is online.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents by the helpdesk.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  By being part of the Bowmer + Kirkland Group, we are part of group initiatives including reducing our carbon footprint and driving waste reduction.
• Covid-19 recovery:

  Covid-19 recovery

  During COVID-19 we have been successful in maintaining all the services provided to our customer and will continue to do so through the recovery phase.
• Tackling economic inequality:

  Tackling economic inequality

  All our employees are paid above the minimum wage and inline with the current salary scales for the roles they undertake.
• Equal opportunity:

  Equal opportunity

  Panoptech is an equal opportunities employer and has a policy in place covering this.
• Wellbeing:

  Wellbeing

  We take the wellbeing of our employees very seriously and provide them access to a range of services provided for within the Bowmer +Kirkland Group, including counselling services.

Pricing

• Price: £20 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Panoptech can host a MiX Trail for Users. This is limited to a period of a month and 20 users. Users can download the applicaion Free Of Charge from the App Store. As Panoptech are hosting the service, any data which is created will be visible to Panoptech !

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abaum@panoptech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.