Design IT Solutions (Trading as Panoptech)

MiX Messaging User Pack

MiX is a combination of a secure mobile application and a central server solution, to facilitate encrypted messaging between deployed and internal groups within an organisation. Messages can be sent between members of a broadcast group or just between individuals, with the content being centrally stored and moderated, if required.

Features

  • Group or Individual Messaging
  • Web Based Interface for Clients
  • Secure iOS & Android Based Mobile App
  • Full Audit Trail
  • Moderated Content
  • Encrypted AES 256 TLS 1.2/1.3
  • No Data is Stored on the Mobile
  • Document & Image Sharing
  • Time Limited Messages
  • Geo-Location of Device (If required)

Benefits

  • Secure & Encrypted Message Management
  • Individual or Organisational-Wide Broadcast
  • Both iOS & Android OS Platforms
  • Messages Groups can be Moderated
  • Full Audit trail (User & Message Content)
  • Device Location Reporting (optional)
  • No Messages/Information Stored on the Mobile Device
  • Messages can contain Documents & Imagery (optional)
  • Data cannot be copied out the App
  • Users can login from Desktop via Web Browser & Message

Pricing

£20 a user

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abaum@panoptech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 2 4 0 8 5 4 3 1 9 7 2 5 3 5

Contact

Design IT Solutions (Trading as Panoptech) Andrew Baum
Telephone: 0121 782 7200
Email: abaum@panoptech.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No Non
System requirements
  • Linux or Windows Operating System
  • IOS or Android Operating System for Mobile Device (Tablet/Phone)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 8 hours during Normal Working Hours, Monday to Friday 9:00 to 17:00, excluding Uk Bank Holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Telephone support with 8 hours SLA, during normal working hours (9:00 to 17:00). Monday to Friday, excluding UK Bank Holidays. Call out to site can be provided on a next working day SLA, but at an additional charge and dependant on location of system. If remote access is available then support can be provided during normal working hours, Monday to Friday, excluding UK Bank Holidays.
Support available to third parties
No

Onboarding and offboarding

Getting started
Documentation provided includes MiX User and Technical Manuals. Training is delivered either at a customer or Panoptech location. Two levels of training are offered being " Technical Delivery & Support Training" & "User Training". Both are delivered either in "End User" or "Train-the -Trainer" formats. Bespoke training can be provided and costed separately depending on the requirements.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Microsoft Word
End-of-contract data extraction
User & Technical Documentation are handed over to customers in paper or electonic formats.
End-of-contract process
All of the system is closed down and decomissioned

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Fully worked application on the mobile device. Full admin screen on the desktop which allows more configuration.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Icon, front screen, some of the headings can be customised.

Scaling

Independence of resources
Each user's system is separate.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Export of the Database with all of the information in it.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The availability of system is based wholly influenced on the resiliance designed into the infrastructure/network on which whic the solution resides. Panoptech will work with the User to make sure that this offers the best possible uptime for the budget and capability being delivered at which point the availability of the system can be determined.
Approach to resilience
Our Servers are multi databased and multi server across sites in the UK.
Outage reporting
We have a Network operations Centre whcih can monitor the network on which the MiX software resides if required. This provides a dashboard which allows users a view of the current status of the infrastructure. By way of notification, faults can be highlighted to a user in a SMS or Email format.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
MDM is also used for access management and applying policies to all devices/users
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Security Policy and procedure is applied to ISO 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are managed as required.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patches are tested within an environment before they are applied.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Incidents are responded too as soon as it is online.
Incident management type
Supplier-defined controls
Incident management approach
Users report incidents by the helpdesk.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

By being part of the Bowmer + Kirkland Group, we are part of group initiatives including reducing our carbon footprint and driving waste reduction.
Covid-19 recovery

Covid-19 recovery

During COVID-19 we have been successful in maintaining all the services provided to our customer and will continue to do so through the recovery phase.
Tackling economic inequality

Tackling economic inequality

All our employees are paid above the minimum wage and inline with the current salary scales for the roles they undertake.
Equal opportunity

Equal opportunity

Panoptech is an equal opportunities employer and has a policy in place covering this.
Wellbeing

Wellbeing

We take the wellbeing of our employees very seriously and provide them access to a range of services provided for within the Bowmer +Kirkland Group, including counselling services.

Pricing

Price
£20 a user
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Panoptech can host a MiX Trail for Users. This is limited to a period of a month and 20 users. Users can download the applicaion Free Of Charge from the App Store. As Panoptech are hosting the service, any data which is created will be visible to Panoptech !

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abaum@panoptech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.