Aqilla Limited

Aqilla - Cloud Native Accounting Software Support

Implementation, support and maintenance of Aqilla cloud based accounting solution.

Features

• System design
• Agile implementation methodology

Benefits

• Rapid system migration and deployment
• Scaleable to meet large data volumes

£987 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.tredwell@aqilla.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

124093731136360

Contact

Chris Tredwell
07946103991
chris.tredwell@aqilla.com

Planning

• Planning service: Yes
• How the planning service works: Project lead meets with key stakeholders to understand project parameters prior to advising on the best implementation strategy to meet the defined objectives.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Aqilla Cloud Accounting for Public Sector

Training

• Training service provided: Yes
• How the training service works: Training is provided as an integral component of systems implementation with a "Train the trainer" approach.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Aqilla Cloud Accounting for Public Sector
  • Sharperlight reporting for Aqilla Cloud Accounting for Public Sector

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our service includes full on-boarding service to assist in migration from on-premise or other services.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Aqilla Cloud Accounting for Public Sector

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Aqilla works to standard quality guidelines and project delivery is aligned with these standards to deliver projects within budget timescales.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Aqilla Cloud Accounting

Service scope

• Service constraints: Support limited to 9:00-17:00MT Mon-Friday

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hour response time during weekdays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: All Aqilla users receive the same high level of support. Problem severity is assessed by our consultants and focus given to those issues that have the highest impact.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Ultima Risk Management Ltd
• PCI DSS accreditation date: April 16
• What the PCI DSS doesn’t cover: None
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Hosted with AWS, leveraging all their security certifications
  • Financial Conduct Authority

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Aqilla complies with the ‘GoodCorporation’ code of practice. GoodCorporation is recognised worldwide as one of the leading organisations working in the field of corporate responsibility and business ethics. They have unparalleled expertise in checking and measuring corporate behaviour. ; ; GoodCorporation helps its clients to identify whether good practice is properly embedded and what action might be needed to protect and strengthen its reputation. GoodCorporation offers a range of corporate responsibility assessments and consultancy services, covering ethical management practices, anti-bribery & corruption, code of conduct audits, due diligence of intermediaries, mystery customer reviews, ethics training and a range of additional corporate responsibility services.; ; Aqilla is cloud-native software. When it comes to the cloud environmental impact, cloud computing resources can accomplish the same task with a 88% lower carbon footprint than legacy on-premise solutions which will increase to 96% when our data centre provider (AWS) is powered by 100% renewable energy.; ; At Aqilla, we actively encourage the use of public transport offering no company vehicles. All staff are encouraged to consider their carbon footprint when travelling for business. ; ; Our company recognizes the need to protect the natural environment. Keeping our environment clean and unpolluted is a benefit to all. Apart from legal obligations, our company will proactively assess its environmental impacts in terms of use of resources (such as materials, energy and water) and production of waste and pollution. ; ; Examples of relevant activities include:; - Recycling; - Minimising use of energy; - Operating a paperless office; - Utilisation of renewable materials where possible (such as paper); - Using environmentally friendly technologies

  Covid-19 recovery

  During COVID-19, organisations across the world required even greater access to their finance systems, both to sport remote working as well as get a better grasp on their financial position so they could successfully navigate their way through the pandemic. Our existing customers were perfectly positioned to adapt to this given the cloud-native nature of our software but during and since this event began, we have been supporting businesses to migrate away from legacy on-premise solutions onto our cloud-native alternative. This included discounted and sped-up implementations for those in dire need.

  Tackling economic inequality

  Aqilla has customers across the world, some of whom we are proud to work with to support their charitable efforts in economically poor regions of the world. We provide a discounted rate for our services for all Not-For-Profit customers as well as a solution that requires only an internet connection and a browser to run. As such we have customers in remote areas of the world who work from a simple 3G powered device with the same level of efficiency and speed.

  Equal opportunity

  Our company is dedicated to protecting human rights. We are a proud and committed equal opportunity employer and abide by all fair labour practices. We ensure that our activities do not directly or indirectly violate human rights in any country (e.g. forced labour). At the time of writing, our workforce is over 50% non-British and over 40% of our senior leadership team is female.

  Wellbeing

  To ensure we retain loyal and productive staff, it is vital to maintain a good working environment. Comprehensive inductions, continual staff training, appraisals and personal development opportunities ensure our staff continue to flourish in their roles.; ; We have clear expectations of what is expected of our staff and with a number of structured HR policies the the appropriate development for staff and disciplinary procedures we would need to follow should they not be adhered to.; ; We provide ‘work from home’ opportunities which improve our staff's work-life balance and reduces the environmental impacts associated with commuting. Our company also encourages its employees to volunteer providing additional annual leave each year for them to follow their charitable interests.

Pricing

• Price: £987 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.tredwell@aqilla.com. Tell them what format you need. It will help if you say what assistive technology you use.