APPTechnology
Teams Telephony Services
APPtechnology helps organisations to implement, enhance and integrate telephony to their Microsoft Teams platform, we help you leverage the full suite of your Teams environment from set up, direct routing, calling plans, call management features and compatibility through to security and compliance.
Features
- Teams Optimisation
- 2. Custom teams channels
- Teams Template utilisation
- Advanced features training
- Teams Telephony Integration
- Direct routing and call plans
- Direct routing and call plans
- Device Compatibility and setup
- Compliance & security measures
- Adoption and change management
Benefits
- Unified and intelligent communications regardless of your location
- Reduced costs for telephony
- Single phone number across your devices
- Integration with Teams Rooms
- Enable your Hybrid workforce
Pricing
£450 to £1,250 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.sweeney@apptechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 2 4 5 4 1 2 1 1 8 8 0 3 9 3
Contact
APPTechnology
Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- We follow a proven SOW based delivery method, including engagement mobilisation workshops, and GAP analysis presentation, to ensure that buyers are aware of the implementation steps involved. Our consultants and solutions architects can support with the planning, design, implementation and configuration of Teams and Team telephony solutions. We use ITIL best practice to deliver projects and have extensive experience of designing, developing and administering Teams and Teams Telephony solutions in the public sector.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Microsoft Teams
Training
- Training service provided
- Yes
- How the training service works
- We provide a comprehensive programme of Teams and Teams Telephony training. We also deliver bespoke sessions designed around individual or business requirements.
- Training is tied to specific services
- Yes
- Services the training service works with
- Microsoft Teams
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- APPtechnology's service includes full transformation to the cloud, we assist clients with migration from traditional PBX solutions and Skype to Microsoft Teams.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Microsoft Teams
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of implementations we undertake Quality Assurance checks to ascertain overall performance.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Support of Teams and Teams Telephony
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 4 working hours response, Monday to Friday, 9am to 5pm.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- 4 working hours response, Monday to Friday, 9am to 5pm.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
APPtechnology believes that protecting people, the environment and assets is essential to generating sustainable value, assuming its responsibility in managing the risks and impacts of its activities. This is managed using our Environmental, Sustainability and Waste Policy.Tackling economic inequality
The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole.Equal opportunity
The Company is an equal opportunity employer and is committed to a policy of treating all its employees and job applicants equally. This is managed using our Equal Opportunities Policy.
Pricing
- Price
- £450 to £1,250 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.sweeney@apptechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.