Barrier Networks

Claroty Medigate

The Medigate Platform is the industry’s leading healthcare cyber-physical systems protection platform that enables healthcare organisations to safely deliver connected care while enhancing efficiencies across the clinical environment. The Medigate Platform spans the entire healthcare cybersecurity journey regardless of the scale or maturity of your environment.

Features

• Device Discovery
• Vulnerability & Risk Management
• Network Protection
• Threat Detection
• Device & Lifecycle Management
• Operational Intelligence

Benefits

• Extends cybersecurity across industrial-XIoT: PLCs, RTUs, actuators, smart HVAC, lighting.
• Supports your industrial cybersecurity journey: automate asset-discovery, combat zero-day attacks
• Designed for scalability, flexibility, and ease-of-use
• SaaS solution with a flexible UI
• Built to adapt to all OT, security, and executive needs

£40 a device a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

124723791800607

Contact

Iain Slater
0141 356 0101
info@barriernetworks.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/a
• System requirements: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Claroty’s response times will be prioritised based on the Severity Levels - https://claroty.com/support-policy
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Severity Levels dictate the need for a TAM or CSE; Severity 1 - Critical: Product is entirely inaccessible < 4 hours; Severity 2 - High: Operational but missing features are impacting operation < 8 hours; Severity 3 - Medium: Operational but degraded < 1 business day; Severity 4 - Low: Questions and/or defects noted but minimal disruption < 2 business day
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: PDF's and online training provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Delete instance of xDome
• End-of-contract process: End of contract process included in the terms of the contract. No additional costs involved.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We use an open API standard
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Admin users can customise system preferences such as login times, password rules, logon messages.

Scaling

• Independence of resources: Multi tenant designed to isolate user querys and guarantee performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Claroty

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: CSV
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SaaS Service Level: Claroty’s Medigate and xDome service will be available 99.5% of the time except during Weekly scheduled upgrades (between Sunday 08:00 AM GMT - Sunday 9:00 PM GMT)
• Approach to resilience: Available on request
• Outage reporting: Updates on app and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: ...
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ICQ Institute of Quality and Control
• ISO/IEC 27001 accreditation date: 25/02/2016
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • ISO/IEC 27017
  • ISO/IEC 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow the full suite of ISO 27001:2013 policies and corresponding procedures.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "; Our configuration and change mangement policy contains the foillowing elements:; Scope/Impact; Roles and responsibilities; Change control process; Configuration management; Version Control; Testing And Validation; Backout Procedures; Documentation
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have continuous scanning in place which directly automates with tickets for our IT and devops teams to patch vulnerabilities based on SLA. ; Our SLA's are: Critical within 7 business days, Highs 30 days, Medium 90 days, Low/Informational - depending on risk; We also perform annual third party penetration tests on our developed applications by an accredited third party.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Claroty has a defense in depth approach to security threat management. Security and system logs are sent to a Secrity Information Event Management (SIEM) system to correately, analyze, and alert on potential security events/incidents. Alerts from the SIEM are handled by a dedicated 24x7x365 security operations center (SOC).
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have a formal process which will focuses on the below phases/steps of incident; management and response:; - Identification; - Logging/Categorization; - Initial triage/response; - Investigation; - Resolution; - Communication; - Documentation ; - Post incident response review

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  • To create an environment in which individual differences and the contributions of all our staff are recognised and valued.; • Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.; • Training, development and progression opportunities are available to all staff.; • To promote equality in the workplace which we believe is good management practice and makes sound business sense.; • We will review all our employment practices and procedures to ensure fairness.; • Breaches of our Equality Policy will be regarded as misconduct and could lead to disciplinary proceedings.; • This policy is fully supported by Senior Management.; • The policy will be monitored and reviewed regularly.

  Wellbeing

  • We promote an open, supportive company culture where employees look out for one another and feel comfortable discussing any difficulties. Mental health is valued equally to physical health.; • Employees have access to confidential counselling, therapy, and other mental health resources through our employee assistance program.; • We encourage taking time off when needed for mental health days in addition to sick days. Employees are trusted to manage their time off responsibly.; • Training is provided to managers on recognizing signs of burnout, ; work overload, and other mental health concerns. Managers work to ; proactively address issues and reduce employee stress.; • Employee workloads and schedules are designed to be reasonable ; and sustainable. ; • Wellness initiatives like meditation breaks, stress management ; workshops, mindfulness programs, and social events are offered ; throughout the year.

Pricing

• Price: £40 a device a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Proof of Value (PoV) available. Time limited as agreed with end user client.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.