Arcspeed Digital Solutions Ltd

KPI Portal

Our KPI Portal is a flexible Cloud based platform which can be tailored to meet the needs of organisations requiring a “single version of the truth” regarding key performance measures across the organisation, particularly where key business functions are outsourced to third party contractors and service providers.

Features

• Software as a Service (SaaS), no hardware or infrastructure required
• Responsive web design - can be run on any device
• Intuitive navigation, specifically aligned to the needs of your organisation
• Audit log automatically records all data changes
• Role-based security, allowing granular access to KPIs
• Tailored dashboards with a range of visualisation options for data
• REST API architecture to support integration with other business systems
• Exception management module, including a workflow-based approval process
• Abatement summary – enabling automatic calculation of penalty payments
• Allows capture of evidence for contractual non-compliance

Benefits

• Highly flexible and scalable system architecture
• APIs allow easy integration with other enterprise systems
• Software as a Service model reduces total cost of ownership
• Dashboards provide “at a glance” visibility of contract performance
• Provides early visibility of contractual variances / non-compliance
• Easily accessible by both internal and external stakeholders
• Provides "at a glance" visibility of contract performance
• Can be easily integrated with other business systems
• Fully compatible with other Arcspeed services and products

£2,999 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glen@arcspeed.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

125543197462533

Contact

Glen Garrard
07799 718503
glen@arcspeed.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Accessible via any modern web browser.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide an SLA based on the severity of the issue ranging from:; ; Severity 1 (High priority) where we aim to respond within 1 hour and fix within 4 hours 95% of the time,; ; to; ; Severity 4 (Low priority) where we aim to respond within 2 business days and fix within 5 days 95% of the time.; ; Business days are defined as Monday to Friday 0800 to 1800 excluding bank holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Consultancy £850 per day ; Project Management £750 per day; Development £725 per day ; Integration £725 per day ; Configuration £600 per day ; Training £550 per day ; Data Migration £475 per day
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training can be delivered either onsite or via electronic means.; ; A training needs analysis is undertaken for all new clients in order to determine the most appropriate method of training for the intended target audience.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be accessed via web portal export facility or via API at any point during the contract.; We can also carry out a bulk export on the client's behalf via a support ticket.
• End-of-contract process: There is no additional cost as standard at the end of the contract. If required we are able to facilitate exports of customer data & stored media at our standard day rates.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design allows the portal to be used on any device.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user interface is a browser accessible web portal allowing users to view dashboard reports, review and maintain data records, export data sets and manage configuration settings and administer user accounts and permissions.
• Accessibility standards: None or don’t know
• Description of accessibility: The application is intended for internal use within the organisation and its 3rd party supply chain and is not public facing. The users are able to:; ; Maintain Configuration Data for KPI Measures; ; View KPI Dashboards and Reports; ; Import and Export Supporting Data for KPI Measures; ; Manage and Monitor Exceptions Workflow for KPI Relief; ; Carry out data quality sampling; ; Monitor Contractual compliance for individual KPI Measures and Overall Contract Performance against client specific frequencies
• Accessibility testing: Not currently however we intend to investigate opportunities to engage with users of assistive technology to test our products to enable us to identify any issues that they may encounter and from this feedback to determine where we can enhance the product during the course of 2022.
• API: Yes
• What users can and can't do using the API: Secure REST API provides access to all key data objects and operations within the application, enabling a great deal of flexibility for clients to integrate and transfer data between the product and their existing systems. Access to the API is configured according to individual client requirements during the onboarding process.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The platform is highly configurable and can be adapted to meet the needs of a range of organisation types and contractual measures.; ; Arcspeed provide a comprehensive on-boarding service in order to ensure that dashboards and KPI measures are fully aligned to the client's specific requirements.

Scaling

• Independence of resources: Cloud-based infrastructure, hosted in Azure, is automatically scaled up to accommodate peaks in demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Number of users; Monthly transactions; Data storage volumes; Support tickets raised and associated response times
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Our service is entirely hosted in Microsoft Azure - see following links for more detail on data security:; ; https://docs.microsoft.com/en-gb/azure/storage/common/storage-service-encryption; ; https://docs.microsoft.com/en-us/azure/sql-database/transparent-data-encryption-azure-sql
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Via data export facility within web portal to either Excel or CSV format (for data) or native format for documents (eg pdf).
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our Azure-based service infrastructure offers 99.995% availability. ; ; Our SLA is based on a target 1 hour response time / 4 hour fix time for Severity 1 faults.
• Approach to resilience: Our service is entirely hosted in Microsoft Azure which has a target of 99.995% availability.; ; Our platform supports point in time database recovery and geo-replication of services to alternate data centres.
• Outage reporting: Availability outages are currently reported via automated email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces are restricted to key staff only and restricted by IP to trusted networks only.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management process is fully ITIL compliant and assures that all changes are reviewed for potential security impact prior to approval.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability and threat management process is disciplined and rigorous and uses a range of industry-standard sources to ensure that potential threats are identified and mitigated in a timely and effective manner.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Our protective monitoring process is pro-active and makes use of industry standard tools including Azure's own built-in monitoring and logging facilities to ensure that compromises are identified and resolved in a timely and effective manner. ; Response times are in line with our SLA with all compromises classed as a Severity 1 incident (target 1 hour response / 4 hour fix).
• Incident management type: Undisclosed
• Incident management approach: We have a rigorous incident management process that is fully ITIL compliant.; ; Incidents can be logged via phone, email or online support portal and are managed in our Freshdesk instance, from where users can also access incident reports.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  As an organisation, Arcspeed digital solutions are passionate about the potential for technology to assist in the fight against climate change and facilitating the move towards net zero. Our technical solutions focus heavily on mobility and business process digitisation and one of the key environmental benefits of our solutions is the ability to remove the need for paper based forms. Our solutions make an active contribution to reducing both travel and waste within organisations and supporting customers in achieving significant reduction in their environmental impact. We apply these same principles within our own day to day operations to ensure that in delivering services to customers we consistently work to a low impact and environmentally sustainable business model.
• Covid-19 recovery:

  Covid-19 recovery

  By supporting customers working in key sectors to work remotely effectively and safely during the Covid-19 pandemic, our mobility solutions have played a part in delivering essential services.; Our technology platform continues to facilitate hybrid working, allowing our customers to adapt to the “new normal”, manage a safe return to the workplace and the complex business challenges of Covid-19 recovery.
• Tackling economic inequality:

  Tackling economic inequality

  Our highly cost-effective and flexible solutions bring the benefits of infrastructure asset management systems within reach of a far wider range of organisations than was previously possible. This allows public sector clients to leverage significant cost savings by managing their asset estate more effectively and efficiently, freeing up budget to address other economic priorities.
• Equal opportunity:

  Equal opportunity

  As an organisation, Arcspeed Digital Solutions is committed to celebrating and encouraging equality, diversity and inclusion within our organisation and recognise the wide-ranging benefits that this brings to our business and the wider community. Our aim is that our workforce be representative of society and that we promote equality, fairness, and respect for all as part of our core values. We oppose all forms of discrimination on the grounds of race, religion, age, disability, gender or sexual orientation.
• Wellbeing:

  Wellbeing

  We care deeply for the wellbeing of our employees and aim to create a positive, healthy, and happy working environment which allows our team-members to develop, flourish and achieve their full potential for the benefit of both themselves and our organisation.

Pricing

• Price: £2,999 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: By arrangement we can offer a free trial of the solution for up to 50 users for 2 months.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glen@arcspeed.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.