Arcspeed Digital Solutions Ltd

KPI Portal

Our KPI Portal is a flexible Cloud based platform which can be tailored to meet the needs of organisations requiring a “single version of the truth” regarding key performance measures across the organisation, particularly where key business functions are outsourced to third party contractors and service providers.


  • Software as a Service (SaaS), no hardware or infrastructure required
  • Responsive web design - can be run on any device
  • Intuitive navigation, specifically aligned to the needs of your organisation
  • Audit log automatically records all data changes
  • Role-based security, allowing granular access to KPIs
  • Tailored dashboards with a range of visualisation options for data
  • REST API architecture to support integration with other business systems
  • Exception management module, including a workflow-based approval process
  • Abatement summary – enabling automatic calculation of penalty payments
  • Allows capture of evidence for contractual non-compliance


  • Highly flexible and scalable system architecture
  • APIs allow easy integration with other enterprise systems
  • Software as a Service model reduces total cost of ownership
  • Dashboards provide “at a glance” visibility of contract performance
  • Provides early visibility of contractual variances / non-compliance
  • Easily accessible by both internal and external stakeholders
  • Provides "at a glance" visibility of contract performance
  • Can be easily integrated with other business systems
  • Fully compatible with other Arcspeed services and products


£2,999 an instance a year

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

1 2 5 5 4 3 1 9 7 4 6 2 5 3 3


Arcspeed Digital Solutions Ltd Glen Garrard
Telephone: 07799 718503

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
Accessible via any modern web browser.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide an SLA based on the severity of the issue ranging from:

Severity 1 (High priority) where we aim to respond within 1 hour and fix within 4 hours 95% of the time,


Severity 4 (Low priority) where we aim to respond within 2 business days and fix within 5 days 95% of the time.

Business days are defined as Monday to Friday 0800 to 1800 excluding bank holidays.
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Consultancy £850 per day
Project Management £750 per day
Development £725 per day
Integration £725 per day
Configuration £600 per day
Training £550 per day
Data Migration £475 per day
Support available to third parties

Onboarding and offboarding

Getting started
Training can be delivered either onsite or via electronic means.

A training needs analysis is undertaken for all new clients in order to determine the most appropriate method of training for the intended target audience.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be accessed via web portal export facility or via API at any point during the contract.
We can also carry out a bulk export on the client's behalf via a support ticket.
End-of-contract process
There is no additional cost as standard at the end of the contract. If required we are able to facilitate exports of customer data & stored media at our standard day rates.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Responsive design allows the portal to be used on any device.
Service interface
User support accessibility
None or don’t know
Description of service interface
The user interface is a browser accessible web portal allowing users to view dashboard reports, review and maintain data records, export data sets and manage configuration settings and administer user accounts and permissions.
Accessibility standards
None or don’t know
Description of accessibility
The application is intended for internal use within the organisation and its 3rd party supply chain and is not public facing. The users are able to:

Maintain Configuration Data for KPI Measures

View KPI Dashboards and Reports

Import and Export Supporting Data for KPI Measures

Manage and Monitor Exceptions Workflow for KPI Relief

Carry out data quality sampling

Monitor Contractual compliance for individual KPI Measures and Overall Contract Performance against client specific frequencies
Accessibility testing
Not currently however we intend to investigate opportunities to engage with users of assistive technology to test our products to enable us to identify any issues that they may encounter and from this feedback to determine where we can enhance the product during the course of 2022.
What users can and can't do using the API
Secure REST API provides access to all key data objects and operations within the application, enabling a great deal of flexibility for clients to integrate and transfer data between the product and their existing systems. Access to the API is configured according to individual client requirements during the onboarding process.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
The platform is highly configurable and can be adapted to meet the needs of a range of organisation types and contractual measures.

Arcspeed provide a comprehensive on-boarding service in order to ensure that dashboards and KPI measures are fully aligned to the client's specific requirements.


Independence of resources
Cloud-based infrastructure, hosted in Azure, is automatically scaled up to accommodate peaks in demand.


Service usage metrics
Metrics types
Number of users
Monthly transactions
Data storage volumes
Support tickets raised and associated response times
Reporting types
Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Our service is entirely hosted in Microsoft Azure - see following links for more detail on data security:
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via data export facility within web portal to either Excel or CSV format (for data) or native format for documents (eg pdf).
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our Azure-based service infrastructure offers 99.995% availability.

Our SLA is based on a target 1 hour response time / 4 hour fix time for Severity 1 faults.
Approach to resilience
Our service is entirely hosted in Microsoft Azure which has a target of 99.995% availability.

Our platform supports point in time database recovery and geo-replication of services to alternate data centres.
Outage reporting
Availability outages are currently reported via automated email alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces are restricted to key staff only and restricted by IP to trusted networks only.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our configuration and change management process is fully ITIL compliant and assures that all changes are reviewed for potential security impact prior to approval.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our vulnerability and threat management process is disciplined and rigorous and uses a range of industry-standard sources to ensure that potential threats are identified and mitigated in a timely and effective manner.
Protective monitoring type
Protective monitoring approach
Our protective monitoring process is pro-active and makes use of industry standard tools including Azure's own built-in monitoring and logging facilities to ensure that compromises are identified and resolved in a timely and effective manner.
Response times are in line with our SLA with all compromises classed as a Severity 1 incident (target 1 hour response / 4 hour fix).
Incident management type
Incident management approach
We have a rigorous incident management process that is fully ITIL compliant.

Incidents can be logged via phone, email or online support portal and are managed in our Freshdesk instance, from where users can also access incident reports.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

As an organisation, Arcspeed digital solutions are passionate about the potential for technology to assist in the fight against climate change and facilitating the move towards net zero. Our technical solutions focus heavily on mobility and business process digitisation and one of the key environmental benefits of our solutions is the ability to remove the need for paper based forms. Our solutions make an active contribution to reducing both travel and waste within organisations and supporting customers in achieving significant reduction in their environmental impact. We apply these same principles within our own day to day operations to ensure that in delivering services to customers we consistently work to a low impact and environmentally sustainable business model.
Covid-19 recovery

Covid-19 recovery

By supporting customers working in key sectors to work remotely effectively and safely during the Covid-19 pandemic, our mobility solutions have played a part in delivering essential services.
Our technology platform continues to facilitate hybrid working, allowing our customers to adapt to the “new normal”, manage a safe return to the workplace and the complex business challenges of Covid-19 recovery.
Tackling economic inequality

Tackling economic inequality

Our highly cost-effective and flexible solutions bring the benefits of infrastructure asset management systems within reach of a far wider range of organisations than was previously possible. This allows public sector clients to leverage significant cost savings by managing their asset estate more effectively and efficiently, freeing up budget to address other economic priorities.
Equal opportunity

Equal opportunity

As an organisation, Arcspeed Digital Solutions is committed to celebrating and encouraging equality, diversity and inclusion within our organisation and recognise the wide-ranging benefits that this brings to our business and the wider community. Our aim is that our workforce be representative of society and that we promote equality, fairness, and respect for all as part of our core values. We oppose all forms of discrimination on the grounds of race, religion, age, disability, gender or sexual orientation.


We care deeply for the wellbeing of our employees and aim to create a positive, healthy, and happy working environment which allows our team-members to develop, flourish and achieve their full potential for the benefit of both themselves and our organisation.


£2,999 an instance a year
Discount for educational organisations
Free trial available
Description of free trial
By arrangement we can offer a free trial of the solution for up to 50 users for 2 months.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.