Knowledge Integration Ltd

CIIM Implementation and Support

CIIM is a middleware application and management interface which harmonises, combines and aggregates multiple metadata and media sources to allow detailed cross searching, reporting and syndication. It can communicate with databases and APIs as well as import from file-based formats. CIIM is widely used in the GLAM and Cultural sectors.

Features

• Share and publish your content using a range of standards/formats
• Allow you to undertake systems analysis and design
• Audit your data and cross system relationships
• Enhance your information architecture
• Provide role-based access to your data
• Provide a dashboard across all your syndicated content
• Provide configurable API gateways onto your data
• Extract data from, and synchronise data between back-office systems
• Act as an information broker between your data and staff
• Process/integrate analytics data for insight into data and service usage

Benefits

• Identify and eliminate technical debt
• Foresee technical challenges and issues
• Migrate Legacy systems to modern microservice and cloud oriented idioms
• Automatically publish collections data online
• Use IIIF for image delivery and metadata presentation
• Process/integrate analytics data to provide insight
• Synchronise DAMS/collections data, removing need for double-entry.
• Add DAMS media links for your collection database
• Create media artefacts for online publication
• Deliver data to Europeana and Archives Portal Europe

£11,500 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@k-int.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

125604679100057

Contact

Ian Ibbotson
01142738271
tenders@k-int.com

Planning

• Planning service: Yes
• How the planning service works: We work directly with clients to analyse and document requirements and combine this with sector-specific and cloud provider specific operational experience to provide proposals and planned migrations.; ; We traditionally focus on the problems of information extraction, description, indexing and matching with particular emphasis on ETL/ELT workflows for converting legacy metadata repositories into modern information retrieval and discovery solutions. We use our experience and skills to support a wide range of customers and solution requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • FOLIO Library Services Platform including ReShare resource sharing
  • CIIM - Collections Management Middleware
  • Thesaurus and Vocabulary Management Solutions
  • Shared Index and Discovery Systems (EG Blacklight/VuFind)
  • Bespoke Discovery and front-of-house Services for GLAM institutions

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We leverage in-house middleware tools (CIIM) specifically designed to support and implement ETL/ELT processes between legacy hosted solutions and cloud-based deployments.; ; The service is accessed via its own UI for management and data viewing and task scheduling. The user-interface is extremely simple and can be configured by the users themselves. Minimal onboarding is required.; ; Training is provided on the interface is provided by the user interface team. The interface team has a combined 12+years’ experience with CIIM. Onboarding and training are completed remotely. We offer an initial two-hour session for this and can provide further training sessions where needed.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our systems are created using continuous deployment and delivery practices combined with user acceptance testing and human review. Automated processes are used to watch live services and proactviely alert service owners to issues.; ; Metrics are established in the SLA for business-as-usual operating performance, our system can flag where problems may arise from other issues affecting the performance. ; ; The system has internal performance monitoring and will scale up and down based on load. The system has a centralised monitoring service so individual instances are able to report their status, allowing proactive performance analysis and reporting to the support team to pre-empt potential problems. The system self-audits all aspects of its performance, so performance testing is part of BAU for all installations.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support is available UK working days (Monday- Friday excluding weekends and bank holidays) and working hours (09:00 - 17:30) via electronic support lines.; Frontline Support: We have a dedicated front-line support function where staff will receive support requests and seek to provide a quick response. Support requests can be raised via email and directly from the Zendesk portal. ; Zendesk and Support Portal: We use Zendesk as our issue management system with users able to log support requests by email or via a simple web portal. The web portal allows customers to track the progress of support requests. The support portal also includes a help centre which contains product-specific user guides and more detailed technical documentation.; Additional support is provided through a User Group. The user group is managed by the user community and involves twice yearly meetings where Knowledge Integration provide information on current and planned developments and users are able to raise any queries and concerns. The user group also provides a useful opportunity for the user community to influence the future development of the product.

Service scope

• Service constraints: Support is available remotely. Support SLA covers business hours of 09:00-17:30 weekdays and excludes weekends and bank holidays. Support requested can be raised as tickets via the Zendesk outside of these hours and will be picked up when working hours resume.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond within 4-working hours. Support SLA covers business hours of 09:00-17:30 weekdays and excludes weekends and bank holidays. Support requested can be raised as tickets via the Zendesk outside of these hours and will be picked up when working hours resume.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Tier 1 (application), Tier 2 (technical) and Tier 3 (developer/software) support are provided. ; CIIM support - Support for National Institutions starts at £11.5k, and Non-National starts at £7k. Other support contracts are available on application.; Support is provided by front line staff, developers, and consultants depending on the tier and nature of request.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We provide a digital service and solution, meaning our carbon emissions generated and overall carbon footprint is reduced. Support is provided remotely through our frontline staff and consultants, removing the carbon emissions generated from attending client sites in person.

  Tackling economic inequality

  We support existing organisations to increase their economic growth by providing a solution and service that streamlines their existing processes and maximises resource utilisation. As Knowledge Integration grows, we will recruit further and provide training and employment opportunities. We provide training and refresher training to our staff to support them to maintain and increase their skills and qualifications where applicable.

  Equal opportunity

  We are an equal opportunities employer and have fair, ethical hiring practices in place to ensure we provide equal recruitment opportunities to applicants. We have an Ethical policy in place outlining our approach

  Wellbeing

  To support staff wellbeing we have clear, open communication channels available for staff to talk with their line managers. One to ones regularly occur and all staff have a development plan in place to help them grow their professional and personal skills. To support client wellbeing we communicate clearly during the consultancy process, providing clear milestones and details of responsible parties and their roles. This ensures the client fully understands the process and is aware of their role and all steps in the process

Pricing

• Price: £11,500 a unit a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@k-int.com. Tell them what format you need. It will help if you say what assistive technology you use.