Cappfinity Ltd

Assessment, Selection & Development Software

Online Assessments to support organisation's people selection processes. Online Assessments to support people development programme's.

Features

• Preparation Plus – preparing and engaging candidates
• Tempo – fast/fair assessment for experienced / high-volume roles
• Capptivate – robust behavioural and cognitive assessment
• Altitude – leadership assessment for selection and development
• Snapshot – video interview platform
• Simulate – role specific digital work simulations
• Virtual Assessment Centre - online Assessment Centre technology platform
• InPerspective - immersive strengths-based 360 assessment
• Strengths Profile - Cappfinity's core development assessment
• Matching tool - questionnaire matching candidates to ideal job streams

Benefits

• Preparation Plus - platform for demystifying assessments for all candidates
• Tempo - fast and objective assessment replacing traditional CV
• Capptivate - immersive and realistic candidate friendly assessment experience
• Altitude - assessment helping to identify leadership ability and desire
• Snapshot - user friendly video technology putting the candidate first
• Simulate - deeper insights into role specific tasks
• Virtual Assessment Centre - immersive platform to providing engaging experiences
• InPerspective - intuitive and self-led coaching reporting functionality
• Strengths Profile - accessible development assessment measuring core behavioural strengths
• Matching tool - questionnaire matching candidates to ideal job streams

£0.50 to £120 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.gilbert@cappfinity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

126421658610917

Contact

Paul Gilbert
07517994523
paul.gilbert@cappfinity.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: We can serve all of our online assessments via an API to 3rd party ATS platforms.
• Cloud deployment model: Public cloud
• Service constraints: A modern standard browser is required. Depending on the solution users could be required to have a video camera and microphone and capability to type responses.
• System requirements: Modern standards compliant web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: High Severity - 4 hours response time, 4 hours resolution time; Medium Severity - 4 hours response time, 24 hours resolution time ; Low Severity - 8 hours response time, 48 hours resolution time
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Cappfinity have a standard SLA, viewable upon request. We would allow for flexibility depending on specific customer requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our SaaS products are all intuitive, however to understand the application of certain platforms we would provide online training and appropriate documentation to enable best practice use.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If a customer will no longer be working with Cappfinity then Cappfinity’s Data Protection Team will reach out to the client to ask about whether data is required to be returned, or if it can be erased without being returned. If data needs to be returned, then this will typically be shared back to the customer in password-protected Excel spreadsheet(s).; ; Depending on the product/service purchased, end-users can be presented with specific reports that are part of the solution being delivered which will contain some of the data captured by our systems. Cappfinity complies with data subject access rights requests, including the right to be forgotten. Should data subjects come directly to Cappfinity, we will always reach out to inform the customer (data controller) and get authorisation before completing the request.
• End-of-contract process: • Data Return: When the contract ends, Cappfinity will follow GDPR guidelines and instructions from your DPO to return all your data collected over the course of the contract. This includes assessment results and any other candidate data we hold.; • API Disconnection: We'll follow your specific directions about what to do with our assessment API connection. Ultimately, we will terminate this connection at a time that suits both parties permanently severing the sharing of data between our systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our assessments can all be accessed via mobile devices, however, for certain solutions we would explicitly advise the use of a PC or Laptop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Our assessments are displayed on the users screens via the use of a web browser.
• Accessibility standards: None or don’t know
• Description of accessibility: We develop assessments and provide services to support fair and inclusive talent solutions. This is accounted for within the design of psychometrics and assessment content, the technology interface of online solutions and the assessment of individuals. In design, content is representative of the world we live in, free from cultural nuances and adopts psychometric principles to manage group differences. Our technology is accessible for example, through completion via mobile and laptop devices, compatible with keyboard control, adopts closed captions and data-driven charts. Our client delivery teams are able to share recommendations on adjustments to assessments, where needed, and support individuals.
• Accessibility testing: We have performed testing of Central Engine assessments with two of the most common screen readers – NVDA and JAWS, with usability verified.
• API: Yes
• What users can and can't do using the API: We would agree the integration process with each individual client and share a unique employer key to be used when integrating with the clients Applicant Tracking System (ATS) platform, the API would typically provide assessment links and results to the 3rd party ATS platform.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Cappfinity can provide our SaaS products either fully 'Off-the-Shelf' or customised to include client branding and unique content specific to individual user needs. Please note that Cappfinity would be in control of any customisation.

Scaling

• Independence of resources: All our products are hosted on the Microsoft Azure platform, we monitor resource utilisation closely and can scale up and scale out as needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Typical service metrics include:; ; Assessment completion numbers ; Assessment completion numbers per time period; Assessment scores ; Assessment pass/consider/failure data; Candidate perceptions data ; Demographic data (if collected)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users (customers) if using Cappfinity's technology platform to serve assessments, can export data seamlessly from their backend dashboard into CSV files. If an integration is in place joining Cappfinity's assessment technology with a customer ATS platform, the data would automatically populate the ATS depending on the data flows agreed at the outset of the project. Candidates typically automatically receive feedback reports upon completion of any Cappfinity assessment, at an agreed interval post completion of their assessment.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Cappfinity will use all reasonable effort to ensure that Software as a Service offerings are available on a 24x7x365 basis with an annual uptime percentage of 99.5% during the service year. A service year is defined as the preceding 365 days from the date on an SLA event. In the unlikely event that users are effected by a period of downtime, they will be compensated commensurate to any inconvenience or damage incurred.
• Approach to resilience: All platforms are hosted in secure Microsoft Azure Datacenters in the northern Europe region (Dublin) in a multi-availability zone, with at least three geographically separated Datacenters.
• Outage reporting: If there is an outage, we would contact any effected clients immediately via email to notify them.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Privileged users accessing production systems must only be able to do so if all of the following criteria are met:; • Must be successfully authenticated as a Cappfinity Azure Active Directory user; • Must have been authorised to access any system using role-based access controls; • Must use multi-factor authentication ; • Must be using a Cappfinity-owned device; • The Cappfinity device must be connected to a trusted network.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec
• ISO/IEC 27001 accreditation date: 15/5/2018
• What the ISO/IEC 27001 doesn’t cover: No exclusions
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate an ISO27001:2022 certified ISMS.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Cappfinity's SaaS offering is consistently being developed to ensure we can provide the best possible products for our end users, we document technology changes and can provide evidence and rationale as to any updates upon request. ; ; All technology changes are assessed rigorously for any potential security impacts. Fundamentally, all Cappfinity staff undergo regular training and testing in relation to Information Security and our platform adheres to the strictest possible security standards and is audited regularly.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All systems are continuously monitored for vulnerabilities which are assessed according to their CVSS scores. Scores of 9.0 or above are resolved or mitigated within 48 hours. Scores of 6.9-8.9 within 7 days. Scores of 6.8 or below within 14 days. ; ; Information is derived from the Microsoft Defender platform and other sources.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All systems are enrolled in Azure Security Center which automatically executes vulnerability assessments against compute, storage, network and infrastructure components. All database/storage activity is audited and monitored using Azure Security Center and alerts are triggered for anomalous behaviours or patterns. All services are automatically enrolled to be monitored by Azure Log Analytics and Azure Monitor. Azure Automation automatically enrols virtual machines for update management, configured to schedule the deployment of new updates on a weekly basis across the test environment and the following week for the production environment. Incidents are prioritised according to severity.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents relating to the provision of Cappfinity SaaS should first be explored by the customer with their relevant technology providers (e.g. application tracking systems), as the first line of support. Should ; the incident not be resolved or be identified at the start as related to Cappfinity technology then it should be raised to clientsupport@cappfinity.com; ; Cappfinity will then respond to each incident within the time in line with our SLA and depending on the level of severity will write a detailed incident report outlining the root cause of the issue, the resolution and steps taken to ensure no repeat incident occurs.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Cappfinity is committed to minimising our environmental impact and continuously seeking ways to improve. We focus on reducing our carbon footprint across all our operations. ; ; Environmental Impact and Mitigation Strategies ; ; Business Travel: Our biggest environmental concern is business travel. We address this through: ; ; o Travel Policy: A policy promoting fewer flights, prioritising public transport, and encouraging video conferencing. ; ; o Metrics: We track the number of business trips, miles travelled by different transport modes, and video conferencing usage. ; ; o Annual Review: We annually review our travel policy and employee behaviour to identify further reduction opportunities. ; ; Energy Consumption: We strive for energy efficiency in our offices: ; ; o Renewable Energy: Switching to a 100% renewable energy supplier. ; ; o Low-Energy Strategies: Using air-source heat pumps, double glazing, and motion-sensor lighting. ; ; o IT Optimisation: Reducing the carbon footprint of our IT infrastructure. ; ; o Metrics: We monitor our energy consumption and identify areas for improvement. ; ; Employee Engagement: We encourage employee participation in sustainability initiatives: ; ; o Volunteer Days: Providing paid volunteer days for employees to support environmental charities. ; ; o Internal Communication: Regularly communicating Cappfinity's environmental goals and progress to employees. ; ; Project Plan and Process ; Short-Term: ; ; • Achieve a 100% renewable energy supplier transition. ; ; Mid-Term: ; ; • Review and potentially revise the business travel policy based on data and employee feedback. ; ; • Identify further energy-saving opportunities in our offices. ; ; Long-Term (Ongoing): ; ; • Continuously monitor and report on our environmental impact. ; ; • Set and pursue ambitious carbon reduction targets. ; ; • Explore offsetting mechanisms for unavoidable emissions. ; ; Transparency and Reporting ; ; • We will share our environmental policies and data upon request. ; ; • We will encourage feedback from stakeholders on our sustainability efforts.

  Covid-19 recovery

  Cappfinity have been vigilant in the face of Covid-19 since it's inception and have followed all government rules, guidance and advice stringently. We continue to monitor the landscape in relation to Covid-19 and operate a hybrid working policy, whereby anyone with symptoms is free to either work-from-home or take sick leave should the symptoms effect their ability to work. We have a library of policy documents in relation to Covid-19 that are accessible by all.

  Tackling economic inequality

  Cappfinity is committed to tackling inequality in access to education, skills and prospects through the following initiatives: ; ; 1. #10,000 Black Interns Partnership: We provide free access to our Preparation Plus educational platform for all applicants. This platform offers users three stages: Discover, Upskill, and Showcase, designed to help them learn about themselves, develop soft skills, and practice for work simulations. Additionally, we deliver BEST SELF webinars for self-awareness and interview guidance and Creating a Sense of Belonging webinars for employers to foster inclusive workplaces. ; ; 2. Free Strengths Profiles Initiative: We offer free Strengths Profile assessments, allowing individuals to understand their strengths, weaknesses, and career options. Since 2021, we provided 130,000 free profiles, valued at £1.6 million. ; ; 3. Free Strengths Profile Package for Universities: Universities receive 30 free Strengths Profiles for students and a "Strengthen Your Career" toolkit with workshops. ; ; Not for Profit Activity: ; ; • Charitable Donations: We regularly donate to local charities, every Christmas we choose 3 local causes and donate on behalf of our clients as part of our CSR initiatives. ; ; • Employee Volunteering Days: Our employees are encouraged to take paid volunteering days to support local charities and not-for-profit organizations. Recently our teams have cleaned rivers along with mountain passes. ; ; • Local Investment: We invest in local businesses and initiatives to support economic growth our suppliers are predominantly local and SME’s. ; ; Lastly, Cappfinity work in close partnership with the United Nations Development Programme (UNDP) team, supporting the recruitment of exceptional emerging talent from all over the world to aid in their mission to eradicate poverty and inequality.

  Equal opportunity

  Our founding purpose at Cappfinity is Strengthening the World, and our Cappfinity values are: ; ; Deliver great experiences; Be authentic; Earn trust; Appreciate difference and diversity; Measure what matters; Strengthen others; ; Diversity & Inclusion is one of our key strategic objectives and Cappfinity has consistently advanced the agenda for diversity and inclusion and social mobility, both through our research, our data analytics and insights and the solutions that we deliver for clients and candidates as a result. We are continually evolving and developing solutions to ensure they are inclusive and accessible, this is one of the reasons our client retention rates are 97%. Our biggest successes to date include shifting some of the largest early talent employers to move away from using arbitrary degree classifications for hiring, to using behavioural assessments that levelled the playing field. We are very proud that one of these companies (FMCG industry) were able to demonstrate that 21% of their hires would not have been made under the old degree classification approach – this being a clear and present testament to how actions as an early talent recruiter can directly influence improvements in social mobility and diversity.; ; Our candidate preparation hub (Preparation Plus) is designed to provide every candidates with the same level of preparedness before a Cappfinity assessment process, further supporting our ambitions to ensure all candidates are starting from the same place.

  Wellbeing

  Cappfinity's workplace wellness philosophy is simple; we want to empower you to become your healthiest self.; ; Cappfinity believes that investing in employee wellbeing benefits both its employees and the organisation through increased resilience, heightened employee engagement, reduced sick leave, and improved overall performance and productivity. Healthy workplaces help people to flourish and reach their potential. To maximize the benefits of its employee wellbeing initiatives, Cappfinity aims to seamlessly integrated them throughout the organisation, embedding these wellbeing priorities within the culture, leadership, and people management practices at Cappfinity.; ; At the organisational level, Cappfinity has a legal duty of care to provide a safe working environment for its employees, to mitigate any risks to employees’ wellbeing, and to ensure that support mechanisms are in place for any employee experiencing mental health issues.; ; Managers have a responsibility to familiarise themselves with Cappfinity’s HR policies and wellbeing resources, and to minimise any risk to employees’ wellbeing, particularly from negative pressure at work and unacceptable behaviour.; ; Each employee has a responsibility for familiarising themselves with Cappfinity’s policies and procedures, for promoting a workplace culture that showcases Cappfinity’s Values and Behavioural Charter, and for treating each other with dignity, respect and consideration. Each individual is responsible for their own wellbeing, including understanding the resources that are available and how to gain support if needed. Each employee is also responsible for keeping an eye on their colleagues and offering support if needed.; ; We have extensive Wellbeing resources available for the following:; ; Physical wellbeing; Mental wellbeing; Personal wellbeing; Financial wellbeing; ; Cappfinity also have 11 fully trained Mental Health first aiders across the businesss (c 5% of our employee population).

Pricing

• Price: £0.50 to £120 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.gilbert@cappfinity.com. Tell them what format you need. It will help if you say what assistive technology you use.