ARRIBATEC UK LTD

System Review and Health Check from Unit4 ERP Global Service Partner-of-the-Year

Arribatec is a Unit4 Elite Partner with extensive knowledge and over 25 years experience of working with Unit4 ERP (ERPx, Agresso). We use this expertise to analyse your use of Unit4 ERP to determine areas of improvement.

Features

• Comprehensive planning service
• User interviews to understand what works well and what doesn't
• Interviews with stakeholders to understand strategic direction
• Analysis of current problems, issues and workarounds
• Analysis of reporting requirements and tools
• Review of customisations, ACT and AG16s
• Detailed analysis of systemconfiguration
• Review of licensed functionality deployed and not deployed
• Comprehensive System Review report setting out areas for improvement
• Roadmap for moving forward

Benefits

• Objective review and health check by an experienced independent consultant
• Recommendations for improving your use of Unit4 ERP
• ideification of training gaps and needs
• Suggestions for deployment of additional functionality
• An indication of benefits to be achieved
• An indication of costs to implement recommendations
• Recommended timescales for implementing: now, next year or next upgrade
• A road map for moving forward
• An outcome that puts you in control

£6,885 to £18,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

126635697814946

Contact

Allan Burrows
0333 444 1005
info.uk@arribatec.com

Planning

• Planning service: Yes
• How the planning service works: The Arribatec consultant will work with your appointed representative to agree the overall timescales for the Review, the key stakeholders and users to be interviewed and the schedule for the interviews. The Review will be delivered under Arribatec's ISIM methodology which sets out the stages of the review and the activities within each stage.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Unit4 ERP
  • Unit4 ERPx
  • Unit4 Agresso

Training

• Training service provided: Yes
• How the training service works: The Review will identify areas where training is required but please note that training is not delivered as part of the Review. Training can be provided tailored to fit your specific requirements which will be as set out in the Review document.; We provide training services encompassing all aspects of the Unit4 ERP (ERPx, Agresso) software covering application, technical and systems administration. Training can be delivered in a number of ways from floor-walking or one-off one-to-one coaching through lecture theatre-style presentations to formal hands-on classroom training. We can provide 'train-the-trainer' training if you wish to deliver training yourselves.; We have a number of standard training courses (Excelerator is particularly popular) or we can create bespoke training just for your organisation.; Delivery can be through a number of media: physical or web based documentation (user guides, quickcards and so on); web-based videos and tutorials; presentations; workbooks and exercises.; If you want a formal approach, and an independent view of your needs, training scope can be determined through a Training Needs Analysis and subsequent development of a Training Strategy. Alternatively, if you already know who needs training in what, just let us know and we'll create the appropriate programme.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Unit4 ERP
  • Unit4 ERPx
  • Unit4 Agresso

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Review will consider the current deployment of Unit4 ERP and if issues, cost savings or opportunities for improvement are identified these will be set out in the Review document. As appropriate, Arribatec's Cloud Services Migration team will provide input and support to the Review process.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Unit4 ERP
  • Unit4 ERPx
  • Unit4 Agresso

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the Review we will analyse any areas of usage which do not provide the required outcomes of where performance is considered to be poor. As appropriate, the Review will set out how quality of outputs or system performance can be improved.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Please see our separate entries in respect of: ; (a) Application support services, and ; (b) Technical Managed Services

Service scope

• Service constraints: System Reviews are undertaken during standard office hours: Monday to Friday, 9:00 to 17:30 (excluding public holidays). Consultancy and Project Management services can be provided on site or remotely. Service Desk support services are usually provided remotely but visits to site can be arranged. Please see our separate entries in respect of: (a) Support Service Desk, and (b) Technical Manged Services

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Whilst we offer a comprehensive Service Desk support service, these services are not pertinent to our System Review and Health Check service.; ; Please see our separate entries in respect of: ; (a) Application support services, and ; (b) Technical Managed Services; (c) Unit4 ERP Service Desk

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO9001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Arribatec has an environmental policy geared towards minimising our environmental impact. We have an Environmental Management System and are working towards a goal of being carbon neutral by 2030. Progress towards this, and other ESG goals, is reported each year as part of our Annual Report. We have ensured that all our data centres have green electricity; certificates and that the suppliers are chosen based on their environmental performance. ; Our environmental policy also includes such activities as recycling material wherever possible, and an increasing effort to minimise travel. We have a goal of re-using or recycling all electronic waste by 2026 and our progress towards this is measured in our environmental management system.; We have significantly reduced our business travel over recent years, taking advantage of remote working technologies to allow us to do this. Our UK head office is notable for its many eco-friendly credentials including solar and photovoltaic panels on the roof, and ground source heat pumps to supply natural heating. We support the cycle to work scheme which is utilised by head office staff in travel to and from our head office.; ; Furthermore, he nature of our work in automating and increasing the efficiency of transaction processing, and moving processes to the cloud where possible, has a naturally beneficial environmental impact.; ; We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including climate change.

  Covid-19 recovery

  As a business, we weathered the Covid 19 epidemic well, and are proud that we were able to continue business without any furloughing or loss of staff. The rapid deployment of new ways of working allowed us to continue to service our customers’ needs. We instigated a number of measures around social distancing and remote working which allowed us to operate effectively during the pandemic and which will continue to allow us to operate effectively through Covid-19 recovery. We anticipate that the effectiveness of these measures will leave us well placed to create further employment opportunities in the high growth technology sector in which we operate. We also work with various service providers to offer physical and mental health support services to those who need it and regularly incorporate discussion of well-being issues in company meetings.

  Tackling economic inequality

  We are proud to have supported, and we continue to support, sub-contractors in the growth of their businesses through both financial assistance and collaborative working. This includes assistance to small business start-ups, and close collaboration with partners, to develop lower cost/higher quality solutions and boost mutual growth. Scalable and future-proofed technologies and solutions are integral to what we do.; As an operator in a high growth technology sector we have, over many years, provided, and will continue to provide, significant investment in support and training in technology to both our customers and our own staff including towards a number of recognised accreditations. Identification of skills gaps, and plans to address these, are frequent features of our work.; We hold Cyber Security accreditations which include plans for the identification and management of cyber security risks. Cyber security briefings are a regular part of information sharing sessions in the company. Parts of our business have and maintain special expertise in cyber security, and their services are offered to our customers to help them build resilience.

  Equal opportunity

  Arribatec has an Equal Opportunities Policy which states our firm belief in equality, diversity and respect for all, including those with a disability. It is our policy that all employment decisions are based on merit and the legitimate business needs of the organisation. Arribatec recognises the value of an inclusive environment in which people from differing backgrounds and experiences are encouraged to offer fresh ideas and perspectives. We monitor our workforce diversity (with 29 different nationalities currently represented in the group), and our age and gender balance, including salary ratios. We undertake succession planning, monitor and respond to employee satisfaction across a range of measures, and undertake personal development planning for all staff. Our intention is to enable all our staff to work in an environment which allows them to fulfil their potential without fear of discrimination, harassment or victimisation; We publish an annual ESG report, which is available on request, or via our website, which also contains details of our ESG commitment and our on-going ESG activities including Equal Opportunities.

  Wellbeing

  Arribatec aims to be a supportive and flexible employer and has supported staff through difficult periods in terms of both mental and physical health. We include regular presentations on the subject of mental and physical well-being in our company meetings and offer training and support in these areas. We have a range of services available to staff through our healthcare and pension providers. We run periodic team building exercises with the aim of supporting staff to support each other. ; We also engage in various community-based activities to support the communities in which we work. This includes volunteering and fundraising activities, some of which are undertaken jointly with our customers, and we have a regular programme of social events.; We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including on employee wellbeing.

Pricing

• Price: £6,885 to £18,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.