GETECH LIMITED

Google ChromeOS Enterprise upgrade License (includes Not for Profit)

Google Chrome Enterprise upgrade and not-for-profit unlock the full potential of ChromeOS, Chrome Browser and Chrome devices for businesses and organisations, empowering IT to support and take advantage of a cloud-based workforce. Google recommend Workspace as the Cloud Productivity platform for ChromeOS users.

Features

• Centralised cloud management of ChromeOS devices via Admin Console.
• Granular policy enforcement for users, devices, and applications.
• Remote device disablement and data wipe for lost units.
• Managed Guest Sessions for secure shared device environments.
• Zero-touch enrollment for rapid, hands-free device provisioning.
• Control OS updates and versions across the entire fleet.
• Force-install and manage apps, extensions, and web links.
• Advanced security controls including sign-in restrictions and ephemeral mode.
• Device reporting and telemetry for fleet visibility and auditing.
• 24/7 direct support from Google engineering experts.

Benefits

• Eliminates ransomware risks with a secure, read-only operating system.
• Reduces IT operational costs through simplified, cloud-native management.
• Deploys devices instantly to remote workers with zero-touch enrollment.
• Prevents data theft on lost devices via remote disablement.
• Increases uptime with background updates and self-healing software.
• Enables flexible working with secure access from any location.
• Scales effortlessly from ten to ten thousand devices instantly.
• Ensures compliance with strict data control and retention policies.
• Optimises hardware lifespan, reducing overall total cost of ownership.
• Frees up IT resources by removing manual device patching.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

126810211102189

Contact

Richard Maclean
01473240470
bidteam@getech.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Endpoint management

  Output management

  • Device Management

  Client endpoint management

  • Unified Endpoint Management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: You must have a Google Admin console
• System requirements: You need a ChromeOS Device for this service

User support

• Email or online ticketing support: Yes
• Support response times: Standard P1 -4 Hours P2 - 8 Hours P3 - 24 Hours P4 - 24 Hours Enhanced and Premium support available upon request at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Google perform Voluntary Product Accessibility Testing for web chat; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_chat_web_vpat.pdf; The following services are supported by the interface: text to speech, and speech to text, magnifying tool, high contrast colour schemes are all available options.; Additionally, the current Voluntary Product Accessibility Testing confirms the following features to 2.2 A or AA level testing.; Character Key Short cuts – 2.2 A; Pointer Gestures – 2.2 A; Pointer Cancellation – 2.2 A; Label in Name – 2.2 A; Motion Actuation – 2.2 A; Orientation – 2.2 AA; Identify Input Purpose – 2.2 AA; Reflow – 2.2 AA; Non-text Contrast – 2.2 AA; Text Spacing – 2.2 AA; Content on Hover or Focus – 2.2 AA; Status Messages – 2.2 AA
• Onsite support: Yes, at extra cost
• Support levels: The levels of support are Standard, Enhanced and Premium. The Standard support level is included with the license purchase, and Enhanced and; Premium Support are priced based on number of users and period of coverage required. These are Getech provided services, provided by our expert Google certified technical teams.; ; We can provide an additional Google proprietary service also known as the Technical Account Advisor Service (TAAS) at additional cost. ; TAAS includes: (a) guided support on-boarding, (b) guidance on best practices for case handling, (c) management of; technical support escalations, (d) reviews of operational and case metrics and (e) recommendations for training and optimisation of; the Services.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Getech Services include Guided Setup and guided setup resources. Additional onboarding and training can also be provided at an additional cost
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a Chrome Enterprise Upgrade licence contract ends, user data is primarily stored within the associated Google Workspace or Cloud Identity account, not directly on the device. To extract data before the license expires or the service terminates, users and administrators can use several methods depending on whether they are exporting individual user data or organisational device data.
• End-of-contract process: When a Chrome Enterprise Upgrade license expires, the management service for the affected devices is suspended, leading to a loss of control over device policies and security settings. While the physical devices will continue to function, they become ‘unmanaged,’ meaning administrators cannot apply new policies, enroll new devices, or use features like remote wiping.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference between desktop and mobile versions.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Managed via the cloud-native Google Admin Console, the service interface acts as a single pane of glass for all managed devices. Administrators centrally configure Zero Trust access, Data Loss Prevention (DLP), and threat protections across devices. The console features a robust Security Insights dashboard for real-time monitoring of data exfiltration risks and malware events. It integrates seamlessly with major Identity Providers (e.g. Okta, Entra ID) to enforce context-aware policies. This intuitive web-based portal simplifies operations, enabling teams to secure the modern workspace efficiently.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Google perform Voluntary Product Accessibility Testing for the Admin Console; the latest results are available from this URL: https://services.google.com/fh/files/misc/google_admin_console_vpat.pdf
• API: Yes
• What users can and can't do using the API: The Chrome Policy API allows administrators to manage, change and update ChromeOS policies, for users, at scale with custom scripts. The service is set-up through the Google admin portal for the organisation.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Yes, Chrome Enterprise Upgrade is highly customisable, allowing IT administrators to configure advanced browser policies, security settings, and user experiences through a central Google Admin console. It enables organisations to tailor browser security to specific compliance needs and workflows, far beyond the capabilities of standard Chrome.

Scaling

• Independence of resources: Google, one of the worlds largest Cloud platform providers, have suitable resources active to support any scale of requirement from customers without any impact to other customers or users using the admin console for this product.

Analytics

• Service usage metrics: Yes
• Metrics types: Getech delivers comprehensive insights into your Chrome Enterprise environment through regular product usage reviews. By harnessing Enterprise Upgrade capabilities, we employ reporting APIs to create a customised visual dashboard and review deck. These reports provide detailed analyses of Chrome device and browser usage trends across your organisation—tracking adoption of security features, policy compliance, and managed device activity. During scheduled review sessions, we use these metrics to benchmark performance, demonstrate return on investment (ROI), and pinpoint areas where additional training may be required to optimise the value and adoption of Chrome Enterprise Upgrade.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Other data at rest approaches. Google have their own Security Systems and Teams in place to manage Physical access to their Datacentres.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data Export Capabilities Google Chrome Enterprise upgrade ensures full data portability with dedicated tools for both users and administrators: For Users: Individuals can use Google Takeout to download their data (including emails, Drive files, and calendars) in standard, open formats. Additionally, Google Workspace Tool for Data Migration allows users to migrate to other platforms. For Administrators: The Data Export tool in the Admin Console enables super admins to securely export all organisational data to Google Cloud Storage, ensuring the organisation retains full ownership and control.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Chrome Enterprise Upgrade (CEU) license is backed by Google’s underlying Service Level Agreement (SLA), which guarantees a Monthly Uptime Percentage of at least 99.9% for the management services provided via the Google Admin Console.; If the Service fails to meet this availability metric in any calendar month, customers are eligible for Service Credits calculated as a percentage of the monthly bill:; < 99.9% – ≥ 99.0% Availability: 3 days of service credit.; < 99.0% – ≥ 95.0% Availability: 7 days of service credit.; < 95.0% Availability: 15 days of service credit.; Availability is defined by the operational status of the web interface for the Covered Services (Google Admin Console) and is measured based on the server-side error rate.
• Approach to resilience: The service inherits GCP’s Tier-4 data centre capabilities, featuring redundant power, cooling, and networking across physically separated availability zones. This ensures that hardware failures in one zone do not impact overall service availability.
• Outage reporting: Service Outage Reporting; Chrome Enterprise Premium ensures transparent, multi-channel outage reporting through Google’s unified Service Health infrastructure.; Public Status Dashboard: Real-time visibility into service health is provided via the Google Workspace Status Dashboard. This public board tracks incidents, provides detailed descriptions, and offers estimated resolution times. It supports RSS feeds for automated integration into your own monitoring tools.; Proactive Admin Alerts: Administrators receive immediate notifications directly within the Google Admin Console via prominent banner alerts. Additionally, "System Defined Rules" can be configured to automatically trigger email notifications to your support team whenever a relevant service disruption is confirmed.; Support Escalation: For critical issues not yet public, your Service Authorised Partner (Getech) can escalate P1 tickets directly to Google Engineering to verify outages and expedite public reporting.; This multi-layered approach ensures your team is never blind to critical service disruptions, whether global or specific to your tenancy.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces (Admin Console): Access can be strictly controlled via Context-Aware Access policies, which can restrict administrator login based on IP address, geographic location, and device health (e.g., encrypted company devices only). Additionally, Google enforces mandatory 2-Step Verification (MFA) and role-based privileges to ensure only authorised personnel can make changes. Support Channels: Direct access to Google support is restricted to designated "Support Administrators." Identity is verified via a dynamic Support PIN generated within the Admin Console, which expires every 60 minutes to prevent unauthorised use.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Google Enterprise operates under a security-first model that goes beyond standard enterprise compliance to specifically safeguard users. 1. Compliance & Certifications Our platform is verified by independent third-party auditors against the most rigorous global standards, including: ISO/IEC 27001: Information Security Management. ISO/IEC 27017: Cloud Security Controls. ISO/IEC 27018: Protection of Personally Identifiable Information (PII) in public clouds—critical for student privacy. SOC 2 & SOC 3: Service Organisation Controls for security, availability, and confidentiality. GDPR: Fully compliant via our Data Processing Amendment and Model Contract Clauses. 2. Operational Security Encryption: All data is encrypted by default, both in transit (using TLS) and at rest on our servers. Threat Defense: As an Enterprise user, you benefit from the Security Center, which uses AI to block 99.9% of spam/malware and allows IT teams to instantly remediate threats (e.g., deleting phishing emails) across the domain.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Google software products, including Google ChromeOS, operate under a rigorous Secure Software Development Lifecycle (SDLC). Component Tracking: All service components are tracked from inception to deprecation. Code changes must pass Binary Authorisation—a cryptographic check ensuring only reviewed, tested, and authorised code can run in production. Security Assessment: Every change undergoes a mandatory Security Design Review and internal audit before launch. Customer Control: Administrators manage the local impact of these changes using Release Tracks (Rapid or Scheduled) and assess their specific domain security posture via the Security Center dashboard.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google employs a rigorous, automated vulnerability management lifecycle to secure ChromeOS. Threat Assessment: We utilise automated scanners (e.g., Security Health Analytics) alongside manual "Red Team" penetration testing to continuously identify risks across our infrastructure. Patch Deployment: As a cloud-native SaaS solution, security patches are deployed centrally and automatically without user intervention. Critical vulnerabilities are often remediated within hours of discovery, with routine updates released continuously. Threat Intelligence: Our intelligence is sourced from Google Project Zero (our elite zero-day research team), Mandiant frontline intelligence, and a global bug bounty program.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Continuous Monitoring, Identify, Risk Asses, Remediation, Verification, Reporting and Communication.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A Free Trial is available allowing management of up to 50 ChromeOS devices through the Google Admin console. You can test advanced security and management features before committing to a purchase. This trial is for standalone devices and offers full access to business-grade controls.
• Link to free trial: https://chromeos.google/products/device-management/?utm_source=help-center&utm_medium=referral&utm_campaign=set_up_a_chrome_enterprise_upgrade_trial

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 4%
• Between £1,000,001 and £2,500,000: 6%
• Between £2,500,001 and £5,000,000: 8%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Ltd
• ISO 9001 accreditation date: Friday 18 August 2023
• What the ISO 9001 doesn’t cover: Getech's ISO 9001 covers all aspects of our business.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Securitymetrics
• PCI DSS accreditation date: Saturday 27 December 2025
• What the PCI DSS doesn’t cover: All elements of Getech's payment processing that involve cardholder data, i.e. credit, debit, or other, are covered by this certification. Standard invoice and payment (on account) process's not using cardholder data are not directly covered by process's under this certification, but are protected by Getech's other company wide security and audit process's.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 171d1c94-afa5-43a2-bab2-872b1a5939cf
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 40b64042-5c06-4b30-93e5-f585fe810fd1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@getech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.