Cognizant Worldwide Limited

Cognizant Workday Cloud Services

The longest tenured and only Workday Certified Implementation Partner focused purely on implementing Workday Finance and Workday Human Capital Management (HCM) software. With more product leads than Workday and more experience per consultant than the ecosystem average ensures we maintain our 100% deployment success for 1,000+ customers globally.

Features

• The most successful Full Lifecycle Workday implementation and deployment specialists
• Experts in Financial Management, Procurement, HCM, Payroll, Projects and Inventory
• Unrivalled proven track record for Workday Full Platform deployments
• Other Workday capabilities - Adaptive Insights, Prism Analytics, Workday Student
• In-house Digital Transformation and Strategic Implementation Planning services
• Experienced Organisational Change Management, Training development and delivery practice
• Workday integration capabilities leveraging our frameworks inventory and best practices
• Workday-focused accelerators and proprietary tools to aid data conversion activities
• Extensive Workday migration experience, ensuring smooth transition from legacy solutions
• Continuous Value Services that provide flexible post-production Workday support offerings

Benefits

• 15+ years of Public Sector HCM and Finance solutions experience
• Unrivalled track record of on budget/on time project delivery
• Extensive catalogue of proprietary tools/accelerators to achieve rapid implementation
• Proven and repeatable implementation methodology leveraging industry best practice
• Flexible approach to delivery ensures high levels of customer satisfaction
• Extensive library of pre-built integrations and bespoke packages accelerates delivery
• Global operations supporting any size deployment utilising scalable operating model
• Proficient in driving business transformation, maximising ROI and end-user adoption
• Offer tailored solutions to address significant finance and HR challenges
• Transform workforces effectively with custom-tailored Change Management tools and delivery

£415 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

127062392567086

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: Before starting any major company-wide initiative, you must first address where you are currently and what your destination is. Moving to a new technology platform and updating your business processes is only part of the equation. Our Strategy and Transformation consultants will guide you through what needs to be done, why it must be done, and how it can be done to change how your organization thinks, behaves, and executes on achieving your strategic objectives. Our Strategy & Transformation Services takes a holistic approach of assessing and planning for an implementation, including components that integrate with Workday such as Data Warehouse and Business Intelligence tools. The output of this service has immediate benefits by reducing risk during the project and by clearly defining the success metrics for the project after it goes live. It lays the foundation for transforming the organization and immediately having better access to more accurate data, having better buy-in and acceptance from stakeholders and more streamlined, consistent and efficient processes.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Workday

Training

• Training service provided: Yes
• How the training service works: End-user training is a fundamental component of our Organizational Change & Training (OC&T) methodology. Our traditional training approach is to provide training tailored to end users and other stakeholders, dependent on the specific roles and business functions they perform. Prior to training, the end users and managers receive communications about the new technology and business processes to build their awareness and enthusiasm about the upcoming changes. ; ; The first step in our training development methodology involves developing an End-User Training Strategy, which serves as a roadmap for all training activities. Collaborative and the client would jointly define the training philosophy to ensure that the most effective education for the client environment is delivered to end users.
• Training is tied to specific services: Yes
• Services the training service works with: Workday

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our experience, as both a Workday partner and customer, has enabled our more than 800 customers to be successful. With our library of tools and templates, our consultants are ready to partner with you on day one in communicating your project goals and meeting your strategic objectives. We work closely with your key stakeholders to assess the readiness of your organization and design a plan tailored specifically to your people and your processes. Our team is dedicated to helping you craft the right change management solution that will effectively transform your workforce.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Workday

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Collaborative Solutions understands that even though your Workday deployment has gone live, there may be more work to be done. Our Continuous Value Services (CVS) focus on areas such as business processes, configuration, reporting, integration, and deploying additional functionality. These services are an excellent way to supplement your team’s efforts and resolve your organization’s needs without increasing headcount. Collaborative recognises that your Workday solution and business processes will require ongoing maintenance and have developed post-deployment offerings to save you time, provide guidance, reduce costs, and get the most value from the Workday platform. These include:; 1. Extension & Optimization; -Adjust configurations, workflows and security to meet changing business needs; also, add Dashboards, Reporting and Analytics; 2.Business Event Support; -Integrate employees from a merger or acquisition or discuss solutions for managing a divestiture; -Apply structural or plan/policy changes to annual merit, open enrolment or performance management processes; 3. Managed Application Services; - Complement internal Workday team to support staffing changes (short or long-term); - Provide comprehensive Workday update management services for maximum value and adoption; 4. Lean-On Services; - Provide flexible, on-demand production support for troubleshooting needs, configuration questions and knowledge transfer; delivered as part of Service Level Agreement

Service scope

• Service constraints: Our support services offered are for Workday only and are provided on a remote basis. Normal support hours are 9:00 – 17:00 Monday to Friday. ; We aim for our service to be as flexible as possible, therefore, we can provide support out-of-hours for Severity 1 emergencies, examples of which are a system down issue or business critical function, such as payroll not processing correctly.; ; For less critical issues such as deploying a new feature out of hours, then support can be provided however, we would seek to work with the customer to agree on scope, resource needs, timelines in advance.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We acknowledge email tickets within 24 hours during regular business hours, Monday - Friday 9:00 - 17:00 UK time.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Because of the highly customized nature of our services, service levels vary greatly from client to client. This is addressed with each customer based on their needs within their contract.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 02/07/2021
• What the ISO/IEC 27001 doesn’t cover: Certain locations of Cognizant are not in scope of the certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301 – Business Continuity Management System

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement:; ACTIONS WE WILL UNDERTAKE; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.