PERAGO
User Research and Engagement
erago’s User Research and Engagement service helps organisations understand people’s needs, behaviours and lived experiences. Through structured, evidence-based research, we move beyond assumptions to inform ethical, effective decisions about service design, delivery, policy development and organisational change, ensuring solutions are grounded in real user insight.
Features
- Benefits realisation framework linking objectives to outcomes
- Governance model for assurance and decision-making
- Stakeholder engagement and alignment framework
- Risk and dependency tracking for investment outcomes
- Identify and implement digital improvement across your organisation landscape
- Benefits management plan and delivery roadmap
- Ensure that user needs are well understood
- Ensure that services are being delivered efficiently and effectively
- Repeatable benefits management approach for future programmes
- Data-informed performance metrics and tracking tools
Benefits
- Clear evidence of investment impact and public value
- Consistent, transparent benefits reporting across programmes
- Improved decision-making through real-time performance insight
- Reduced delivery and commercial risk exposure
- Sustainable in-house benefits management capability
- Repeatable framework for future digital programmes
- Increased confidence in delivery outcomes and benefits realisation
- Efficiency savings in service delivery
- Demonstrable value for money across transformation investments
- Greater stakeholder alignment and accountability
Government Digital and Data Roles
Business architect
| £600.00 |
£550.00 |
| £715.00 |
£665.00 |
| £850.00 |
£800.00 |
| £1,265.00 |
£1,200.00 |
Data architect
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,500.00 |
£1,400.00 |
Enterprise architect
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Network architect
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,265.00 |
£1,200.00 |
Security architect
| £850.00 |
£800.00 |
| £1,265.00 |
£1,100.00 |
| £1,500.00 |
£1,400.00 |
Solution architect
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Technical architect
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Chief data officer
| £1,500.00 |
£1,400.00 |
Chief information security officer
| £1,500.00 |
£1,400.00 |
Chief technology officer
| £1,500.00 |
£1,400.00 |
Cyber security audit and assurance
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Cyber security governance and risk management
| £600.00 |
£550.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Cyber security monitoring
| £600.00 |
£550.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Cyber security incident response
| £600.00 |
£550.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Cyber security vulnerability management
| £600.00 |
£550.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Cyber security digital forensics
| £600.00 |
£550.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Cyber security testing
| £600.00 |
£550.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Cyber security secure design
| £600.00 |
£550.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Analytics engineer
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Data analyst
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,500.00 |
£1,400.00 |
Data engineer
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Data ethicist
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Data governance manager
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
Data scientist
| £600.00 |
£550.00 |
| £715.00 |
£665.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Machine learning engineer
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
Performance analyst
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,200.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Application operations engineer
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Business relationship manager
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
Change and release manager
| £600.00 |
£550.00 |
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
Command and control centre manager
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
End user computing engineer
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
IT service manager
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
Incident manager
| £850.00 |
£800.00 |
| £850.00 |
£800.00 |
Infrastructure engineer
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Infrastructure operations engineer
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Problem manager
| £600.00 |
£550.00 |
| £815.00 |
£775.00 |
Service desk manager
| £600.00 |
£550.00 |
| £715.00 |
£675.00 |
| £990.00 |
£900.00 |
| £1,225.00 |
£1,100.00 |
Service transition manager
| £850.00 |
£800.00 |
| £990.00 |
£900.00 |
| £990.00 |
£900.00 |
| £1,215.00 |
£1,150.00 |
Business analyst
| £600.00 |
£550.00 |
| £715.00 |
£665.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Delivery manager
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,500.00 |
£1,400.00 |
Digital portfolio manager
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,500.00 |
£1,400.00 |
Product manager
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Programme delivery manager
| £1,125.00 |
£1,100.00 |
Service owner
| £1,125.00 |
£1,100.00 |
Quality assurance testing (QAT) analyst
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
Test engineer
| £600.00 |
£550.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
Test manager
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
Frontend developer
| £600.00 |
£550.00 |
| £715.00 |
£665.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,400.00 |
Accessibility specialist
| £600.00 |
£850.00 |
| £715.00 |
£990.00 |
| £850.00 |
£1,125.00 |
| £1,265.00 |
£1,500.00 |
Content designer
| £600.00 |
£850.00 |
| £715.00 |
£990.00 |
| £850.00 |
£1,125.00 |
| £850.00 |
£1,125.00 |
| £1,265.00 |
£1,500.00 |
| £1,265.00 |
£1,500.00 |
Content strategist
| £1,500.00 |
£1,200.00 |
Graphic designer
| £600.00 |
£850.00 |
| £715.00 |
£990.00 |
| £850.00 |
£1,125.00 |
| £850.00 |
£1,125.00 |
| £1,265.00 |
£1,500.00 |
| £1,265.00 |
£1,500.00 |
Interaction designer
| £600.00 |
£550.00 |
| £715.00 |
£665.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,350.00 |
Service designer
| £600.00 |
£550.00 |
| £715.00 |
£665.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,350.00 |
Technical writer
| £850.00 |
£800.00 |
| £1,265.00 |
£1,200.00 |
User researcher
| £600.00 |
£550.00 |
| £715.00 |
£665.00 |
| £850.00 |
£800.00 |
| £1,125.00 |
£1,100.00 |
| £1,265.00 |
£1,200.00 |
| £1,500.00 |
£1,350.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
ISO/IEC 27001 accredited by
-
British Assessment Bureau / UKAS
-
ISO/IEC 27001 accreditation date
-
Thursday 2 October 2025
-
What the ISO/IEC 27001 doesn’t cover
-
N/a
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
British Assessment Bureau / UKAS
-
ISO 9001 accreditation date
-
Thursday 2 October 2025
-
What the ISO 9001 doesn’t cover
-
N/a
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
263e503e-9378-4da4-9ea1-14ac4cd75969
-
Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
A8481dd4-c36b-4428-8e5e-c37171092c4f
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
Service documents
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