Cognizant Worldwide Limited

Cognizant NHS Digital Data and Transformation Support

Cognizant provides NHS Trusts access to an experienced pool of digital and data skills that are aligned to the DDaT Capability Framework, to support digital and data transformation projects. We work with healthcare organisations to augment and guide and knowledge transfer and mentoring are ingrained in the approach.

Features

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Benefits

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£415 to £1,550 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

127695307025963

Contact

Frank Mcdade
+44 (0) 7711 588 127
inquiryPSandHealth@cognizant.com

Planning

• Planning service: Yes
• How the planning service works: We partner with care delivery organisations to effectively plan, prepare for and implement new clinical systems, with an focus on providing cost effective approaches to solving operational problems, creating pragmatic plans to realise business transformation and delivering value through solutions. We work with healthcare Trusts to prepare and plan for in-place upgrades or new applications, with UCD and adoption and change principles integrated within the roadmap, to ensure success criteria is fulfilled and change management principles are fostered.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We will work with you to understand your training needs and create a training plan with SMART objectives so that we can all measure success. We cater to various skill levels, roles and technologies.; ; Our training can be:; • Modular: where we break down complex topics into smaller modules for easier absorption (e.g., Cloud Fundamentals, Specific Cloud Service Configuration, Software Architecture on the Cloud).; • Role-Based: with tailored tracks for all the different roles that will be involved in IT projects eg Programme/Project Directors, Developers, IT Administrators, Architects, Security Professionals, users etc.; • Progressive Learning: our training ranges from foundational concepts up to advanced topics. We cover both technical and business training.; • Certifications: we will train for industry-recognized certifications (AWS, Azure, Google Cloud, Oracle, etc.).; ; We train through:; • Instructor-Led Training: Live sessions with expert instructors with for real-time interaction and Q&A. Can be in-person or virtual.; • On the job training eg pair working, managerial support in rainbow teams, and Communities of Practice.; • Hands-On Labs: Practical exercises in sandbox environments to apply concepts and gain experience.; • Gamification: Incorporate game-like elements to make learning more engaging and motivating.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We support buyers with:; ; 1. Assessment and Planning; • Understanding Current Environment eg existing infrastructure, applications, data, and dependencies.; • Defining the Target State eg the desired cloud architecture and the best-suited cloud service providers.; • Migration Strategy including the migration approach, the applications and data to be migrated, and risk mitigation plans.; • Cost Analysis and ROI eg to help customers make informed financial decisions.; 2. Migration Execution; • Setting up Cloud Environment eg provision and configure necessary cloud resources based on the defined architecture.; • Data and Application Migration including approach, tools, and testing.; • Optimization of applications to take full advantage of cloud capabilities.; 3. Post-Migration Support; • Monitoring and Management of performance, security, maintenance etc.; • Training and Enablement so that the customer's staff can manage the cloud environment effectively.; • Cost Optimization through analysis and recommendations for adjusting usage to optimize costs.; • Troubleshooting and Support with a 24/7 helpdesk and escalation paths.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QUALITY ASSURANCE to prevent defects, ensuring software meets requirements, and maintaining overall quality standards. Techniques include:; • Requirements Analysis: Of what the software does and identifying potential areas for errors.; • Test Planning: Developing a strategy for testing, outlining different test types, and resource allocation.; • Test Case Design: Creating detailed test cases with specific input values, actions, and expected outcomes.; • Test Execution: Running tests manually and/or using automation tools to verify software behavior.; • Regression Testing: Re-running tests after changes to ensure new code doesn't introduce issues.; • User Acceptance Testing : To validate the software meets end user needs in real-world scenarios.; PERFORMANCE TESTING to analyse how software performs under different workloads, identifying bottlenecks, and ensuring it can handle demand. Areas of testing include:; • Load Testing: Simulating real-world usage to measure response times/system capacity.; • Stress Testing: Pushing the software beyond its expected limits to see how it handles failure and recovery.; • Scalability Testing: Evaluating how the system performs as hardware resources and user load increase.; • Endurance/Soak Testing: Running under sustained load for long periods to identify issues.; • Spike Testing: Sudden, large spikes in user activity to assess the system's ability to respond.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We create personalised support after agreeing with the client their requirements.

Service scope

• Service constraints: No specific constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will agree required response times with the customer according to their needs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: In accessibility testing we use:; • Automated Testing Tools: such as WAVE, AChecker, etc. to identify common coding errors and potential barriers.; • Screen Reader Testing: to ensure navigation, content interpretation, and overall usability.; • Keyboard-Only Testing: to ensure users can navigate and interact with the chatbot using only the keyboard.; • User Testing with Diverse Abilities: Involve users with disabilities in the testing process to gain direct feedback and identify real-world accessibility challenges.; ; We build accessibility testing into the development process and conduct regular audits.
• Support levels: SUPPORT LEVELS; We will co-create your support service with you, but a typical incident resolution process might look like this:; 1. Incident Logging & Categorization: User reports the issue with detailed information. The incident is categorized and prioritized.; 2. Troubleshooting & Escalation: If 1st line cannot resolve it, the issue is escalated to 2nd line with all relevant context.; 3. Root Cause Analysis: 2nd/3rd line digs deeper, isolating the root cause of the problem through analysis, testing, and replication.; 4. Solution Implementation: An appropriate fix is developed, tested, and deployed, potentially requiring 3rd line or vendor involvement.; 5. Communication & Documentation: The user is updated regularly, and the resolution details are captured thoroughly in the knowledge base.; ; COST; This is individually priced according to customer needs; ; SUPPORT; We will provide a technical account manager if required

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: 11/15/2021
• What the ISO/IEC 27001 doesn’t cover: Certain non-client facing offices.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  OUR SOCIAL VALUE COMMITMENT; We support and deliver across all identified areas of Social Value. We have provided below an example for Fighting Climate Change. ; Our Social Value typically has two components:; 1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams. ; 2-Training technical teams in ways of working that reduce GHG emissions.; Below is dependent on the size/scope/length of the engagement: ; ACTIONS WE WILL UNDERTAKE ; • We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.; • We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.; • If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage); • If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.; SUSTAINABILITY PRINCIPLES; We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.; EMBEDDING THE PRINCIPLES; We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

• Price: £415 to £1,550 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.