Gov Active
A dedicated microsite or portal solution for local authorities to manage and streamline bookings for community activities, cultural events, sports, and recreation. Gov-active brings a comprehensive and flexible platform to meet the needs of diverse local communities.
Features
- Comprehensive Booking System
- Seamless Integration
- User-Centric Front-End
- Citizen Membership
- Pro Membership
- Administrative Control
- Future-Proofed Solution
- eTicketing
- Companion App
- Classes, Venues, Theatre, Pitches
Benefits
- Digital Transformation
- Citizen Self Service
- Employee Self Service
- Simplified Booking and Ticketing
- Monetised community leisure offerings
- Activities and event management
- GDS Compliant UI
- Admin Controlled Bookings and Scheduling
- Reporting and Dashboards
Pricing
£2,050 to £2,500 a licence a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 2 7 7 4 8 7 2 7 9 0 9 1 6 1
Contact
Web Labs Ltd
Samantha Engelbrecht
Telephone: 01904 234045
Email: tenders@web-labs.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Hybrid cloud
- Service constraints
- No constraints, the service is 100% browser based and requires no specific hardware configurations
- System requirements
- Browser Based Solution
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Web Labs respond to technical issues dependant on their urgency. We use a helpdesk ticketing system which is open 24/7/365. However, developers work between Mon - Fri (9-5) although Out of Hours support can be discussed prior to signing any agreements.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- No
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- The levels of service we provide is stipulated in both our Service Level Agreement and Terms and Conditions document.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Initial Consultation
We will schedule a meeting with the client to understand their requirements, goals, and expectations. This is where we will gather information to tailor our services accordingly.
Account Setup
We will assist the client in setting up their accounts on our platform. This may involve creating user accounts, setting permissions, and configuring settings based on their needs.
Data Migration (if applicable)
If the client is transitioning from another system, we will assist them in migrating their data to your platform (this may occur additional costs).
Training Sessions
We will conduct training sessions for the client's team to familiarise them with our solution.
Integration
If our software needs to integrate with other systems the client uses, we will facilitate the integration process and ensure seamless data flow between systems (this may occur additional costs). - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
-
Data Backup
We will assist the client in backing up their data from the platform. We will provide guidance on how they can securely transfer or store their data for future use. - End-of-contract process
-
Contract Termination Discussion
We will initiate a discussion with the client regarding their decision to terminate the contract.
Account Closure
We will guide the client through the process of closing their account on our platform. Ensuring that all user accounts are deactivated, and access to the software is revoked.
Feedback Collection
We will request feedback from the client regarding their experience with the software and services. This feedback will help us identify areas for improvement and enhance our offerings.
Closure Documentation
We will provide any necessary documentation or paperwork related to the termination of the contract. This may include a formal termination letter, final invoices, and data destruction certificates (if applicable).
Post-Offboarding Support
After the contract termination, we ensure that the client has access to support resources for a 3-month period. This can help address any lingering questions or issues they may encounter during the transition period.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Certain design features work and look differently in a mobile view
- Service interface
- No
- User support accessibility
- WCAG 2.1 AAA
- API
- Yes
- What users can and can't do using the API
- All data captured can be read via secure API
- API documentation
- No
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- TBC
Scaling
- Independence of resources
- We can traffic shape based on user experience and usage patterns. We can also segment system resources to protect service levels.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Web Labs provides the following metrics:
- Uptime
- Usage
- User behaviour
- Booking information
- User log in's
Product customisation can be agreed prior to the signing of the contract. - Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Within the management part of the solution certain data sets can be export in CSV format
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.9% application uptime as measured through 1-minute polls using ICMP echo-requests. 99.9% network connectivity uptime of the customer service as measured through 1-minute polls using ICMP echo-requests Users are refunded by negotiated settlement outlined in the SLA.
- Approach to resilience
- Web Labs do not want to make this information public. However, we are willing to share information with a specialist security expert on how we have designed our service to be resilient.
- Outage reporting
- Our system issues email, text and telephone call alerts to named contacts.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- All access to service interfaces and support channels are constrained to authenticated and authorised individuals with appropriate access privileges.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus
- ISO/IEC 27001 accreditation date
- 09/10/2023
- What the ISO/IEC 27001 doesn’t cover
- N.a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Our organisation has implemented a comprehensive Information Security Management System (ISMS) in accordance with the ISO/IEC 27001 international standard. At the core of our ISMS is an Information Security Policy that has been approved by senior management and is regularly reviewed to ensure it continues to meet our security and business requirements.
We have an Information Security Manager (ISM) who is responsible for overseeing the ISMS and ensuring the ISMS is effectively implemented and maintained across the organisation.
To verify the ISMS is meeting standard expectations, we have implemented a comprehensive audit schedule. All sections of the ISMS are audited annually to confirm it conforms to relevant standards, regulations and contractual requirements. The audit findings are reviewed regularly in Management Review Meetings, where any necessary improvements or corrective actions are identified and tracked through to completion.
Through this structured governance model and continuous improvement process, we are able to effectively manage information security risks, protect the confidentiality, integrity and availability of our data to ensure security policies and controls remain relevant and effective. Maintaining the integrity of our ISMS is a top priority for our organisation.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Physical storage, internet bandwidth and operational systems are monitored with 24/7 automatic monitoring alerting when predefined thresholds are exceeded. Changes are identified on the Change Request form and logged in the change Change Control log. The originator obtains sufficient information to complete the Change Request The Internet Services Director then reviews and/or carries out a risk assessment identifying potential risks, security impacts and then identifies and costs the required controls in line with our risk management framework.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
-
Our organisation has a robust protective monitoring approach to identify and respond to potential security compromises. We use the Zabbix monitoring tool to provide 24/7 surveillance, detecting and alerting our security team to warning signs and critical issues.
We leverage the Barracuda Vulnerability Manager to regularly scan for known vulnerabilities, automatically mitigating any issues found through our web application filter. Our servers and infrastructure are professionally managed to government security guidelines.
This multi-layered monitoring enables us to quickly detect, investigate and address potential security incidents. - Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
We have a well-defined incident management process overseen by the Information Security Manager (ISM). We have pre-defined procedures to address common security incidents, including accidents, breaches, loss/theft, data issues, and irregularities.
All employees must immediately report any security incidents or weaknesses using our Incident Report Form. The ISM logs the incident in our Incident Recording System and ensures appropriate corrective actions are taken. The ISM maintains visibility over all reported incidents, accessible to the original reporter and senior management.
This structured approach allows us to quickly identify, respond to and document security events, minimizing impact and driving continuous security improvements.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
We host at a data centre that is in an industrial space, designed and operated with the single primary objective of delivering high availability IT services efficiently.
The environment is monitored and managed to ensure critical equipment is not damaged by particulates or corrosive elements which might impact both the IT equipment and cooling equipment in terms of performance, energy efficiency and reliability.
Monitors allow us to monitor temperature, power and humidity levels in the data centre, allowing it to actively control our carbon footprint.
To improve server consolidation, increase operational efficiency and increase utilisation rates, we deploy servers on industry standard virtualisation platforms. This has enabled customers to reduce server acquisition and life cycle costs, reduced data centre space requirements and, most importantly, reduced power consumption, cooling and management demands.
The electricity supplier is dedicated to providing only green energy, and our cooling systems are serviced regularly to ensure that they are running at optimal performance as to not increase energy consumption unnecessarily.
Further, when selecting new IT equipment, we require the vendor to supply, at minimum, the total system power for a range of temperatures covering the full allowable inlet temperature range for the equipment at a 100% load on a specified benchmark such as Linpack, SERT or SPECPower.
We select equipment containing high efficiency AC/DC power converters, rated at 90% power efficiency or better across the range of loads expected for the equipment to be installed.
Utilising technologies such as Microsoft RDP allows our staff to work remotely, reducing carbon emissions from travel across all industries, RDP and other technologies have also allowed remote support in a way that is consistently improving, and therefore our staff are required to travel less, further reducing our environmental footprint. All our team is remote, therefore reducing our own carbon footprint.
Pricing
- Price
- £2,050 to £2,500 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- No