OLIVER WYMAN LIMITED

Cloud support

Providing strategic and operational advice to help design or change cloud operations. Scope of our advice includes e.g.,: Design thinking, User Centric design, Digital services and StratBox (our scenario planning solution)

Features

• Discovery
• Design system specification
• Key user journey mapping
• Early design concepting
• User testing and validation
• Concept iteration
• Driving convergence between IT teams and rest of the organisation
• Digital strategy

Benefits

• Streamlines workflow processes for increased efficiency and productivity
• Helps to drive adoption and achieve cultural change
• Enhances data security and reduces the risk of data breaches
• Improves collaboration and communication among team members
• Reduces manual tasks and automates repetitive processes
• Enhances scalability and flexibility to adapt to changing needs
• Reduces downtime and ensures high availability of services
• Optimises resource allocation and utilisation for cost savings
• Provides seamless integration with existing systems for a smooth transition

£0 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.tenders@oliverwyman.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

128348887959268

Contact

Simon Beckett
+44 20 7333 8333
public.tenders@oliverwyman.com

Planning

• Planning service: Yes
• How the planning service works: Oliver Wyman provides comprehensive advisory and support for planning implementation of cloud hosting or software services. With our deep digital expertise and design thinking approach, we offer a range of services to ensure a successful implementation.; Firstly, we assist buyers in developing a digital strategy that aligns with their business goals and objectives. We help them identify the right cloud hosting or software solutions that will thrive in the face of disruption and provide long-term value.; Next, we provide design support to create meaningful solutions. Through purposeful design based on deep human insight, we ensure that the systems and services are user-friendly and reduce cognitive load, minimising the need for extensive training and support.; Throughout the planning and implementation process, we offer co-creation workshops and governance designed around collaboration. This allows us to build solutions that are supported by all stakeholders and deliver maximum value.; In summary, Oliver Wyman’s expertise in cloud hosting and software services enables us to provide buyers with a fully independent and informed view. We will support you every step of the planning process, from strategy development to design, build, and scaling, ensuring a successful and seamless transition to cloud hosting or software services.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a tried and tested modular offering to support this:; ; Our philosophy: ; - Being collaborative with your teams, constructive, and willing to be part of the solution; - Being proportionate and smart with your time, zoning in on material areas quickly and leaving your teams free to deliver; ; Structured frameworks:; - We deploy a small core full time team to keep delivery tight and focused, pulling on a wide panel of internal experts; - We leverage a set of tried and tested off-the-shelf frameworks to structure efforts and zone in quickly on the right areas; ; Modular offering:; - Diagnostics: Holistic overviews to rapidly validate and identify material opportunities/risks; - Deep Dives: Detailed investigations into specific areas leveraging industry experts to drive out recommendations; - Operationalisation support: Sitting side by side with your teams to plan for and implement recommendations to ensure final impact

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Solution constraints vary on a case-by-case basis and should be discussed as required. Common constraints include:; • Resource location: Typically, we are able to deploy a team project staff are on-site. With large teams including specialist resources, part of the team may work off-site / remotely, but would be available to spend part of their time on-site as required as well; • Support hours

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Any software OW have designed and built within our hosting environment is in scope for our support services. For services hosted by our clients or built on hosting set up by our clients, support coverage may be negotiated to scope as appropriate; We have five types of service packages, that can be discuss and tailored with all clients as per their individual needs:; 1. Basic Support and Maintenance: User administration, basic user assistance (login), and all services relating to the ongoing maintenance of the hosted solution. ; 2. Developmental Support: Data Feed maintenance and support. Application bug fixes. Escalation of administration/login issues. DevOps management (code deployment, CI pipelines, testing). Complex queries about data calculation or engine results.; 3. Business Support: Application "usage" instruction/guidance. Basic troubleshooting of issues -- where simple or documentation exists. Answering business knowledge questions.; 4. Enhancement Support: New functionality. Performance enhancements where the enhancement is not part of original tool delivery.; 5. 24-7: Paging for Severity 1 level issues at all times of day or night; Our standard offering is for services 1 and 2, with our clients providing 3-5 out of scope. Services may be mix/matched and the services selected will change pricing.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: 02/04/2024
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Oliver Wyman, a Marsh McLennan businesses, hasbeen annually certified as a CarbonNeutral® company since 2020. In 2022, Marsh McLennan announced its commitment to set and execute low-carbon transition strategies that chart a path to net-zero across its operations by 2050 and reduce its emissions by 50 percent by 2030. In addition, The Oliver Wyman Forum’s Climate & Sustainability initiative is helping address the challenge of how business, government, and individual can combine to significantly lower emissions. Our Climate & Sustainability Platform, as well as insights from the Oliver Wyman Forum’s Climate & Sustainability initiative, have been developed to respond to the needs of clients and the public sector as the world transitions to a net-zero future. ; ; We strive to deepen our commitment to the environment through additional actions such as the integration of the UN Sustainable Development Goals in carbon offset portfolio management and social impact work, our endorsement of the New Plastics Economy Global Commitment, our investment in the Green Champions of Oliver Wyman Reforestation Program (GROWTrees), and our long-term strategy to integrate sustainability into our operations and the way we work, in support of our net-zero commitment. ; ; Oliver Wyman collaborates with multiple organizations on the topic of Climate & Sustainability, including the World Economic Forum, UNEP-FI, S&P Global, WWF (World Wildlife Fund), CDP (formerly Carbon Disclosure Project), The Climate Group, and many more that are specific to individual industries. Oliver Wyman has been working with the TCFD (Taskforce on Climate-related Financial Disclosures) and a coalition of global banks for many years, helping to define how the TCFD’s recommendations are implemented in financial services. Oliver Wyman also serves as Knowledge Partner to the Glasgow Financial Alliance for Net Zero (GFANZ).

  Covid-19 recovery

  Oliver Wyman is committed to creating new businesses, new jobs and new skills throughout our work, especially in deprived areas and sectors that are high growth and/or have skills shortages. This is more important than ever in the wake of the COVID-19 pandemic which has driven significant shifts in the economic outlook and labour market in the UK. In this engagement we commit to influencing staff, suppliers, customers and communities in support of this policy outcome. OW will consistently seek opportunities to deliver against these commitments in the way we work, how we collaborate with CH and other organisations, and the outputs of our work. We are mindful that this project will have significant real-world policy impact; as such, this final point is key. ; ; Throughout the pandemic, OW has committed to supporting businesses, more specifically through the publication of the ‘Pandemic Navigator’, which provides greater visibility into COVID-19 hotspots and changing patterns. Furthermore, OW is committed to supporting the societies and communities we operate within, especially in helping manage and recover from the impacts of COVID-19. During the challenging times of COVID-19, we continued to support our partner charities virtually, through fundraising events, virtual workshops, mentoring and skills sessions.

  Tackling economic inequality

  We are firmly committed to creating opportunities for entrepreneurship and to help new organisations to grow, supporting economic growth and business creation. Through our direct supply chain, we are governed by MMC supply chain policies which support access for small and/or newer businesses. Where required in the delivery of the contract we will seek to create opportunities through working with suppliers and/or partners that are entrepreneurial and/or new, small businesses. OW is also very mindful of the potential impacts of our work with potential buyers on this framework on businesses. As such, as we design deliverables we will ensure that they also aim to create and, crucially, avoid blocking, opportunities for entrepreneurship and for new initiatives to grow.; ; OW is committed to supporting employment and skills opportunities for staff, suppliers, customers and communities; to facilitating the development of businesses; and to a fair and responsible approach to supplier management. OW will consistently seek opportunities to deliver against these commitments in the way we work, how we collaborate with potential buyers on this framework and other organisations, and the outputs of our work.

  Equal opportunity

  Oliver Wyman aims to create an environment where everyone, including those with disabilities, has the opportunity to excel. We pursue this through targeted policies, easily accessible resources/ tools and an inclusive culture. Visibly championing this support improves representation. ; ; Policies and protections. OW UK has an Equal Opportunity policy that applies to all terms and conditions of employment, for example hiring, benefits, and training. There is protection for all staff, regardless of disability status, and inclusive recruiting policies. OW UK will make reasonable adjustments to support people with disabilities and are level 1 accredited for the Disability Confident employer scheme. OW recognises cognitive diversity, with neurodiverse staff represented in multiple teams. We are also at the start of a multi-year partnership with Ambitious with Autism to not only support the charity via fundraising and social impact work but also to partner with them on our journey to becoming a more neurodiverse confident employer. OW is about to launch a new disability and neurodiversity action plan.

  Wellbeing

  Oliver Wyman is committed to supporting colleagues’ and other stakeholders’ mental and physical wellbeing, as well as influencing others to achieve this goal. It is vital that all colleagues feel: (i) SAFE bringing their whole selves to work; (ii) SUPPORTED by a culture where mental, physical, and emotional wellbeing are valued; (iii) EQUIPPED to openly discuss topics of mental health, mental illness, and wellbeing, and look out for each other; (iv) EMPOWERED to be vocal about their needs and to drive improvements that support the wellbeing of themselves and their colleagues and (v) COMFORTABLE accessing available help as early as possible, as well as confident that the resources and the support they need are never more than one click/call/conversation away. ; ; More generally, OW strives to support the mental and physical health of its staff and ensure that challenges in colleagues’ mental or physical health are not an impediment to their success. Dedicated ‘Talent Managers’ facilitate accommodations such as flexible working options and enhanced infrastructure and OW engages independent occupational health referrals to ensure holistic adjustments are facilitated for staff with disabilities. ; ; Oliver Wyman will monitor, measure and report on our commitment to the health and wellbeing of staff, suppliers, customers and communities through delivery of any contracts awarded through this framework.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at public.tenders@oliverwyman.com. Tell them what format you need. It will help if you say what assistive technology you use.