Ignite Consulting Limited
Service Design
Our Service Design offering transforms public sector services through user-centred solutions. Leveraging years of consultancy experience, we lead approaches that streamline processes, enhance user satisfaction, and deliver measurable outcomes. Trust us to innovate your services with efficiency and empathy at their core.
Features
- Cross-service and partner organisation collaboration
- Service design alignment with corporate strategy
- Agile governance with key performance metrics
- Comprehensive e-learning for project teams
- Customer engagement via focus groups and research
- Service visualisation using blueprints, personas and journey maps
- User, technology, and business architecture integration
- Stakeholder communication and engagement strategy
- Resources and support for agile delivery
- Additional resourcing support for change and transition
Benefits
- Enhances user satisfaction and engagement.
- Streamlines service delivery, reducing complexity.
- Improves accessibility for diverse user groups.
- Increases efficiency, saving time and resources.
- Encourages proactive innovation in service provision.
- Strengthens trust in public services.
- Facilitates better user feedback integration.
- Promotes inclusivity in public sector solutions.
- Optimises operational workflows and processes.
- Elevates overall service quality and reliability.
Pricing
£500 to £2,000 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@ignite.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 2 8 5 3 0 5 5 0 0 9 2 1 6 4
Contact
Ignite Consulting Limited
Mark Long
Telephone: 0203 633 6730
Email: tenders@ignite.org.uk
Planning
- Planning service
- Yes
- How the planning service works
- We provide a tailored planning solution throughout the project/programme lifecycle. Our approach is fully customisable but would include aligning the customer vision and strategy to organisational objectives. We will identify and assess the key inputs to the project/programme design; including existing and emerging policies, constraints, and opportunities; considering your organisational maturity and readiness. We will also inform our planning activities by using existing insight and intelligence to assess and validate potential benefits, investments, and resourcing implications, developing a roadmap which identifies the sequencing and interdependencies of the project/programme. We will help with setting up appropriate governance structures and engage with your team to deliver the outcomes of the programme. During the planning process we can draw on our specialist expertise in strategy development, programme and project management, organisational change, communications, human resources, procurement, finance, service design and technology.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
One of Ignites core values is to ‘Develop Capability’. You can be assured that we will always support your team to become better equipped to deliver change and unlock performance. Our approach establishes where you are now and where your training needs are to achieve your goals. Whether your staff have little or lots of experience in the topic or environment, we strive to help them fulfil their potential, do the best work of their lives and continue to add value long after the end of the assignment. We create tailored training plans that are right for you.
We offer a blended approach of e-learning modules, complimented by workshops and on-the-job support to embed learning. We can run in-person, remote and hybrid training solutions. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We work with you to clearly articulate and document the objectives and scope of this service to ensure that there is absolute clarity of understanding and deliverables. Progress towards achieving deliverables can be reported as regularly as you require.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLAs will be agreed during the planning phase.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Our support levels include onsite, email and telephone assistance for support.
Our projects typically employ an account management structure as as part of the delivery, support and quality assurance process.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Ignite Consulting is committed to working towards carbon neutrality. In all our contracts, we seek to maximise opportunities to deliver environment benefits on our contracts and minimising our impact on the environment whilst we carry out our work.
We achieve this through a number of practical steps:
Transportation:
- Through our travel policy we ask staff to make sensible travel choices and encourage use of public transport as much as possible.
- We are part of the Bike2Work scheme and our YuLife and Vitality programmes will help to incentivise staff to use more sustainable travel choices such as cycling and walking for their daily commutes where possible.
- Our staff are trained in a wide range of tools and techniques to support effective virtual working to avoid unnecessary travel.
- As our team members are based around the country, we now use 'Hubble' office space for team meetings - as they are located in many parts of the country, we are able to find space that reduces the amount of travel for everyone.
Heat and building emissions:
- We take energy consumption and efficiency of new products into account when purchasing them.
- We encourage staff to switch off lights and electrical equipment when not in use, wherever they are working from.
Resources and waste:
- We are paperless where possible.
- We seek to buy recycled and recycle products when necessary and possible.
- We donate mobile telephones and any excess equipment to schools and community organisations so that it is reused rather than recycled.Tackling economic inequality
As a committed and responsible Small/Medium Enterprise (SME), Ignite Consulting, is dedicated to promoting employment and training opportunities. Through supplier diversification, targeted training initiatives and mentorship, we actively contribute to the economic equality and social fabric of the community.
One of our core values is to ‘develop capability’, within our own workforce, clients and the community. We support your teams to deliver change, backed by our accreditation from APMG International for Change Management training, we enhance digital capabilities and maximise performance.
We champion local initiatives addressing skills gaps, particularly for those facing barriers to employment. We collaborate with local educational institutions and training providers to develop and implement innovative solutions like training programmes and mentoring schemes to address skills gaps and nurture talent.
Our procurement strategy focuses on diversifying the supply chain, providing opportunities to SMEs. This creates pathways for economic participation and growth in underserved communities. Our supplier base is predominantly SMEs and UK-based enterprises. We ensure social value impact through collaboration with our suppliers, working with them to ensure they play their part in fighting economic equality. In contract delivery, we prioritise transparency and collaboration, breaking down silos to deliver optimal solutions. Upholding a strengths-based culture, we foster a unified team ethos across suppliers and partners.
We ensure compliance and proficiency in Cyber Security. All staff are trained annually in cyber security, we conduct quarterly audits of our IT estate and through use of industry leading Endpoint Detection and Response (EDR) software backed by a human led 24-hour Security Operation Centre to monitor threats and respond when necessary. All companies within our supply chain are required to provide proof of Cyber Essentials compliance via a valid certificate.Equal opportunity
Ignite is an employee owned, values-led Small Enterprise. We are committed to equal opportunity in employment.
The practical steps we take to deliver equal opportunities across our organisation:
- We have dedicated Equality, Diversity, and Inclusion (EDI) champions embedded throughout our organisation to ensure alignment with our values.
- Our Staff Advisory Group actively cultivates a safe and open culture, fostering two-way communication and feedback and supporting a healthy environment.
- Company policies, including equal opportunities and flexible working policies, support compliance with the Equality Act.
- In recruitment processes, we make reasonable adjustments to ensure fairness, inclusivity, and accessibility for all, aiming to eliminate personal biases.
- We provide equitable rewards and opportunities for skill development, empowering our staff to reach their full potential.
The practical steps we take to deliver equal opportunities across our contracts:
- Equal opportunities are integrated into our recruitment, resourcing, and performance management processes to ensure fair access for all.
- Ensure our program delivery aligns with client equality principles and polices, promoting inclusivity throughout.
- We consistently reinforce equality objectives through staff actions and behaviours.
- We enhance awareness and skills among our program teams and stakeholders to identify and address inequality effectively.
- We develop client team capabilities to drive positive change and performance.
- All staff receive training in coaching skills, offering individuals the opportunity for coaching support.
- We take proactive measures to eliminate obstacles hindering individuals from reaching their full potential. This includes providing assistive technology and equipment, addressing physical accessibility issues, and tailoring materials to support neurodiversity.
Our aim is to create an environment where every individual can flourish within the program.Wellbeing
Ignite Consulting has a strong commitment to health and wellbeing, embodied in our employee value proposition “we care deeply - about our clients, our work and each other as individuals”.
For our staff, we:
- Encourage healthy lifestyle choices and physical activity, offering access to tools like YuLife, Vitality, and Croner, which provide mindfulness and counselling support.
- Have accredited Mental Health First Aiders, trained to recognise signs of colleagues needing support and directing them accordingly.
- Proactively manage staff health and wellbeing through monthly checks, crucial in a hybrid working setup to catch early warning signs.
- Provide a self-assessment tool and various resources to enhance resilience and wellbeing, based on solid research.
For you and suppliers, we:
- Integrate wellbeing into every contract's planning and delivery.
- Use our tools to assess and improve health and wellbeing across all stakeholders, actively working with them to enhance resilience.
- Role model our work on resilience across contract delivery.
- Monitor and address wellbeing issues formally, incorporating resilience practices into contract delivery and change management.
We recognise that strong, integrated communities are essential for building safe, healthy, and supportive environments. For you and your communities, we:
- Incorporate community integration into planning and delivery of every contract.
- Proactively guide and support client teams in fostering community integration.
- Offer guidance and support to staff in contributing to community integration efforts.
- Develop client teams' capabilities in engaging with communities and conducting customer research, fostering strong relationships and trust for safer, healthier environments.
Pricing
- Price
- £500 to £2,000 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@ignite.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.