EnableIT Technologies Ltd

Sugar Implementation, Configuration, Development And Support Services (SugarCRM)

enable.services, drawing on over a century of combined experience, we excel in delivering customised implementations to organisations of all sizes, leveraging SugarCRM. Our comprehensive services encompass licensing, fully hosted solutions, consultancy, data migration, training, custom development, and ongoing UK-based support, all managed internally, ensuring seamless integration and optimal CRM performance.

Features

• Cloud readiness workshops
• Public and private Cloud design, planning and scoping
• Technical consultancy and implementation
• Hybrid Cloud Consultancy and implementation
• Cloud automation
• Cloud backup and data management
• Change management and technical training
• Dedicated technical resources
• Specialist Integrator with other cloud services

Benefits

• Industry recognised specialist supplier
• Help develop and support hybrid IT strategy
• Experienced and professional advice
• Reduced time frames for adoption
• Flexible ranges of consultancy types
• Agile accredited consultants
• Flexible draw down of resourcing
• Strategic, operational and commercial planning
• One partner for all your consultancy requirements
• Multiple support options

£95 to £130 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

129829921407118

Contact

Joseph Bushnell
01473618980
jbushnell@enable.services

Planning

• Planning service: Yes
• How the planning service works: Our experienced and skilled project managers have developed a method of taking a complicated process and breaking it down into its components in order to fully understand and visualise it and thus understand the critical points of the process. We make sure that all relevant Stakeholders are involved in the process in order to make everyone feel involved in order to drive positive adoption.; ; We focus on analysing, mapping, digitising and optimising workflows and processes in order to streamline and support all levels in the organisation, from the individual employee's everyday life to the management team's decision-making. We do this by having a holistic perspective on workflows and processes to understand both the details and the larger context.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SugarCRM

Training

• Training service provided: Yes
• How the training service works: Enable.services’ philosophy is to grant ownership of the data and processes to our client’s organisations. From our decades-long experience of successful implementation, we have learnt that internal champions are the best way to drive adoption of new technologies. As such, we implement our ‘train the trainers’ methodology, where we help build the expertise within the client’s organisation to ensure maintainability and independence from third parties.; With our cloud products being so flexible, we have found we need to be adaptable in our approach to training. Whether you wish to break a day into sections targeted at groups of individuals with similar roles or deliver a standard course across your organisation, we will do everything we can to ensure you get what you need.
• Training is tied to specific services: Yes
• Services the training service works with: SugarCRM

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To ensure a smooth transition to the cloud, enable.services’ consultants follow a tried-and-tested migration method. With data integrity and security top-of-mind, all data is backed up prior to any work. Working together with the client's organisation we ensure a correct mapping to the new data structure followed by a rigorous code review to avoid data loss. The import is performed in two steps to provide verification of behaviour and ensure our client receives the expected result.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SugarCRM

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Understanding and designing relevant KPIs that can be tracked and measured while still working as indicators of relevant performance can be a minefield and something a lot of organisations struggle with. A good KPI needs to be both relevant and measurable. It is quite common to see subjective or value based KPIs which in the end makes it impossible to follow up the true performance.; ; We at enable.services have a vast experience with most models for performance measurement and can assist your organisations to design smart goals, objectives and KPIs.; ; enable.services have seasoned project managers and sponsors which have managed change in both small and large organisations. Change management is an important aspect in all types of change, regardless of whether they are organisational or system-based.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We understand that your time is extremely precious, and you would not want to waste even a second when it comes to managing and serving customers. Our support team comprises of Infrastructure Architects, Developers, Software Engineers and Support Professionals, and are all available to help you with any issues you experience. With our extensive knowledge of the platforms we provide, we understand the common challenges and queries faced by your users and aim to design solutions that allow you to focus exclusively on your business.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our friendly UK Based support team are available on the phone Monday - Friday, 7.30am to 6pm. We also have strict Service Level Agreements within these times. SLA Response Times P1 Response Time: 30 mins (response), 1 hour (target fix), 1 hour (max fix) P2 Response Time: 4 hours (response), 24 hours (target fix), 40 hours (max fix) P3 Response Time: 8 hours (response), 50 hour (target fix), 70 hours (max fix)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: 24/7 Monitoring - We monitor all supported devices 24 hours a day, 7 days a week to detect problems before they affect your business.
• Support levels: 24/7 Monitoring - We monitor all supported devices 24 hours a day, 7 days a week to detect problems before they affect your business.; Easy Assistance - We have several ways for you to contact us and quickly request assistance including our customer portal giving you complete control. We prefer to talk to our clients as much as possible as it helps us get to the bottom of an issue quicker and saves time.; Out of Hours Support - We understand that key staff work out of normal business hours. We offer an out of hours support option as we understand that some of the most productive hours are not 0730- 1800

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 20/02/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing is left out of scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Equal opportunity Enable IT is committed to ensuring that everyone employed by us has equality of opportunity open to them. We are committed to equal access to employment training, promotion and day to day management of all individuals thus ensuring that your employment is: Free from discrimination on the grounds of gender, sexual orientation, race, colour, religion or beliefs, marital status, disability, age or union status Based solely on the objective assessment of ability and job related criteria Policy Objectives Through our Equality Policy and with the support and active involvement of directors, partner’s management and employees, we will seek to: Remove barriers to equality where these are identified Treat employees, applicants, customers, business associates and other contacts with equal respect and dignity Protect employees and all internal and external contacts from any form of discrimination or harassment Responsibility Our effectiveness in creating an environment offering equal opportunities will depend on the co-operation of our people in all our locations within the group. Directors and managers have a responsibility: To make themselves familiar with the policy and behave in a manner which reflects the culture To ensure the principles are applied in all employment related situations To ensure employees are fully trained All employees have a responsibility to: Adhere to this policy when carrying out activities related to their job and behave in a manner which reflects the equality principles Directors have a responsibility to: Develop policies and practices which support an equality culture Administer the policy effectively and provide training to ensure that employees are aware of their responsibilities under the policy Monitor progress towards equal opportunities, identify issues and drive actions to overcome obstacles with partners and managers.

Pricing

• Price: £95 to £130 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jbushnell@enable.services. Tell them what format you need. It will help if you say what assistive technology you use.