GOHIGHER CONSULTING LTD
Microsoft Teams Modern Workplace Development and Support
Maximise your Microsoft Teams experience with our tailored support and training services. Our experts ensure seamless integration, automation, and best practices implementation for optimal productivity. From strategy to implementation, we help you unlock the full potential of Microsoft Teams, tailored to your organisations needs.
Features
- Microsoft Teams training, architecture design, strategy and support
- Deployment and integration of Microsoft Teams
- Integration of Microsoft Workflows / Power Automate into Teams
- Support and design of governance, security and compliance
- On-site or remote/online training on Microsoft Teams
- Maximisation of Microsoft Teams offering
Benefits
- Workflows integrated into Microsoft Teams
- Better internal and external communication
- Optimisation of Microsoft Teams
- Real time collaboration
- Design and architecture support
- Enable flexible working
- Leverage automation
Pricing
£350 to £800 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at adam@go-higher.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
1 3 0 2 4 4 4 1 0 3 8 6 1 8 6
Contact
GOHIGHER CONSULTING LTD
Adam Higgins
Telephone: 02038801950
Email: adam@go-higher.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Often in Microsoft Teams, when begin to optimise and expand how you use the software, there is not a "one-size fits all" approach. And we would recommend different teams having setups that suit their goals and ways of working.
As a result, we work with teams across your organisation to understand how they currently work, how Microsoft Teams can help (or further optimise) how they work. This is ran by various in-person or remote discovery sessions to ensure that we integrate and optimise teams for your organisation correctly. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft
- Microsoft Teams
Training
- Training service provided
- Yes
- How the training service works
-
We provide training of how to manage and use Microsoft Teams. This includes general good practice, but also looks into the further product offering that Microsoft Teams offer, such as Power BI integration, Workflows, telephony solutions.
Further, we can provide customised training for organisations looking to use Microsoft Teams for "all-hands" teams meeting across their organisation and looking into how to maximise features of Teams to make sure their organisation communication runs smoothly and is engaging. - Training is tied to specific services
- Yes
- Services the training service works with
-
- Microsoft Teams
- Microsoft
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We provide migration services from Skype, Google Meet, Slack or any other communication software which may have been used as the primary tool.
We will support with the set up of channels, groups, automations and tabs to ensure that communication in teams is optimal for your department. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Teams
- Microsoft
- Skype
- Google Meet
- Slack
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We initially carry out all our setup within a test environment before we do any enablement in a live environment. This ensures that there is minimal disruption to day-to-day working.
Additionally, we carry out regular checks of performance of automations and Teams usage to ensure that performance and user-adoption is achieved.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We can provide further development of workflows within Microsoft Teams and monitoring of performance. We do recommend and urge this to be something that can be carried out internally for larger organisations, and provide the appropriate training to enable this.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response within 8 working hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support can be customised based on client requirements and needs.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At GoHigher, we are committed to doing our part in fighting climate change. While being a small business, we recognize the importance of minimizing our environmental footprint. Here are some steps we are taking:
Remote Operations: We prioritize remote work whenever possible to reduce unnecessary travel and carbon emissions.
Digitalization Initiatives: We promote the use of digital tools to reduce paper usage and encourage electronic communication.
Tree Planting Initiative: For every meeting requested through our email signatures, we pledge to donate £1 towards planting a tree, offsetting carbon emissions and fostering a climate-positive workforce.Covid-19 recovery
During the COVID-19 pandemic, the health and wellbeing of our employees and community remain our top priority. Here's how we support recovery efforts:
Flexible Work Arrangements: We offer flexible work options, including remote work, to ensure the safety and wellbeing of our team.
Mental Health Support: We provide resources and support for COVID-19 recovery and mental health, including regular check-ins and remote social events to combat isolation.Tackling economic inequality
At GoHigher, we recognize the importance of addressing economic inequality and creating opportunities for all members of our community. Here's how we tackle economic inequality:
Supplier Diversity: We prioritize working with small businesses . By diversifying our supply chain, we contribute to economic growth and job creation within marginalized communities.
Advocacy and Awareness: We advocate for policies and initiatives that promote economic equity and social justice. This includes supporting living wage campaigns, affordable housing initiatives, and other measures aimed at reducing income inequality and improving economic opportunities for all.
Community Partnerships: We work with Link Up London, a charity that specialises in connecting charities with specialists. Through this, we establish projects and partnerships with charities to enable greater support and empower individuals and families.Equal opportunity
At GoHigher, we are deeply committed to fostering an inclusive workplace culture where everyone has an equal opportunity to succeed. Here's how we promote equal opportunity:
Diversity Training: We provide diversity and inclusion training for all employees to raise awareness and promote understanding of different backgrounds and perspectives.
Unconscious Bias Training: We provide training on unconscious bias awareness for all employees. This training helps to identify and address unconscious biases that may impact decision-making.
Employee Support Networks: We encourage the formation of employee support networks, such as affinity groups, to provide a sense of belonging and support for individuals from diverse backgrounds.Wellbeing
We prioritize the wellbeing of our employees, recognizing its importance for a healthy and productive workforce. Here's how we support wellbeing:
Regular Check-ins: We conduct regular check-ins with our team to monitor wellbeing and provide support when needed.
Remote Social Events: We organize remote social events and activities to foster connection and combat loneliness among remote workers.
Work-Life Balance: We promote a healthy work-life balance and offer flexibility to accommodate personal needs and responsibilities.
Pricing
- Price
- £350 to £800 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at adam@go-higher.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.