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Esuasive

Dynamics 365 and Power Apps Support for Housing Associations and Local Authorities

For social housing providers relying on older third party or custom built Dynamics 365 systems but not able to adequately support these systems in house, Esuasive offers a flexible, responsive technical support service to ‘keep the lights on’, deliver medium term enhancements and help develop a roadmap to the cloud.

Features

  • Responsive technical support, SLA backed
  • Delivery of changes to ensuring ongoing compliance with legislative requirements
  • Delivery of short and medium term enhancements
  • Replacement of legacy systems functionality with Esuasive preconfigured modules
  • Preparation for / regression testing of Microsoft updates
  • User support and training
  • Development of a technology roadmap aligned to Digital Transformation goals

Benefits

  • Ensures legacy systems continue to core support business needs
  • Minimises risk of business-critical system failure
  • Allows internal staff to focus on meeting future business needs
  • SLA-backed service

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esuasive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 3 0 3 2 5 0 2 6 4 9 4 8 2 1

Contact

Esuasive Nick Hill
Telephone: 07768095025
Email: info@esuasive.co.uk

About your service

Service categories

Cloud Support Services

Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • End user training coordination
  • Other

Service scope

Service constraints
Support is available remotely; optionally on site at additional cost

User support

Email or online ticketing support
Yes
Support response times
Support SLA is configured to meet each customer's specific needs.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
Web chat is via Microsoft Teams, tested and supported by Microsoft
Support levels
Responsive software support: Responsive software support includes problem investigation, diagnosis and resolution, bug fixing, and operational support including coordination with Microsoft. Support is provided via remote access.

User support: User support may be included as an option, providing more general support to users of the system, including, inter alia, responding to ‘how do I ...?’ and similar questions relating to use of the system, helping users understand the data stored within the system, or creating specific dashboards, charts and views. Support is provided over Teams screenshare or by phone.

Microsoft updates: Planned support to ensure current systems continue to operate normally after Microsoft updates.

Changes and enhancements: Delivery of changes and enhancements in a controlled manner, to agreed time and budget parameters, in line with the customer’s application life cycle management process.

Esuasive solution components: Delivery of components of Esuasive’s preconfigured housing solution to augment or replace components of the customer’s current systems. Managed as a project, in line with the customer’s application life cycle management process, normally including the following phases: requirements analysis, detailed design, configuration, interfaces, data migration, system testing, user training, support for UAT, cutover, hypercare.
AI chatbot
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £960.00
Lead business architect £1,040.00
Data architect
Role level UK Rate Offshore Rate
Data architect £960.00
Senior data architect £1,040.00
Chief data architect £1,200.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £960.00
Senior enterprise architect £1,040.00
Lead enterprise architect £1,200.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £960.00
Senior solution architect £1,040.00
Lead solution architect £1,200.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £960.00
Senior technical architect £1,040.00
Lead technical architect £1,200.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Data analyst £960.00
Senior data analyst £1,040.00
Principal data analyst £1,200.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £960.00
Senior business analyst £1,040.00
Lead business analyst £1,200.00
Product manager
Role level UK Rate Offshore Rate
Product manager £1,040.00
Lead product manager £1,200.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,200.00

Quality assurance testing (QAT) roles

Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £800.00
Test engineer £890.00
Senior test engineer £960.00

Software development roles

Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £890.00
Senior frontend developer £960.00
Lead frontend developer £1,040.00
Software developer
Role level UK Rate Offshore Rate
Developer £890.00
Senior developer £960.00
Lead developer £1,040.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Senior accessibility specialist £1,040.00
Content designer
Role level UK Rate Offshore Rate
Lead content designer £1,040.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,200.00
Graphic designer
Role level UK Rate Offshore Rate
Senior graphic designer £1,040.00
Interaction designer
Role level UK Rate Offshore Rate
Senior interaction designer £1,040.00
Service designer
Role level UK Rate Offshore Rate
Senior service designer £1,040.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £890.00
User researcher
Role level UK Rate Offshore Rate
User researcher £890.00
Senior user researcher £960.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
0980f6c6-c832-42f9-9fd8-94e6ef67a1d5
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@esuasive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.