Epiq Europe Ltd

Electronic Presentation of Evidence Cloud Software

Epiq provides evidence presentation software to electronically present evidence at a hearing. The software allows documents to be manipulated on screen without altering the original file. The evidence presentation software provides a wide range of manipulation tools, including: Annotate; Enlarge; Highlight; Crop; Expand; LiveView; Compare upto four documents on screen.


  • Annotate evidence documents
  • Enlarge evidence documents
  • Highlight evidence documents
  • Crop and cut evidence documents
  • Expand evidence documents
  • Compare up to four documents on screen at any time
  • LiveView enables users to follow documents being presented


  • Makes case presentation much easier to follow
  • Can save one third of court costs in complex trials
  • Can save one third of court time in complex trials
  • Makes case presentation much more compelling and focused


£7 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@epiqglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

1 3 0 3 5 5 8 1 7 0 1 3 0 2 9


Epiq Europe Ltd Sandeep Patel
Telephone: 020 7367 9173
Email: contracts@epiqglobal.com

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
Windows or Windows for Mac operating systems

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond to all emails received within standard working hours (8am to 6pm, Monday to Friday) within one hour. We provide an emergency email address for queries received outside standard working hours. We aim to respond to these emails within two hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Onsite support
Support levels
Support is provided on-site by a fully trained technician. Additional support is available via phone and email by the allocated Project Manager for the hearing.
Support available to third parties

Onboarding and offboarding

Getting started
Initial client engagement is focused on a kick off meeting, which may take place in person or via a conference call/web presentation. This will define the scope of services to be provided, key client deadlines, data sources to be processed and loaded to the platform and information that will assist our project management team to design the database to the specific requirements of the matter. The initial meeting is followed by a training session, usually delivered online, where a small set of data is loaded to the platform and key stakeholders are introduced to the functionality of the platform, as well as the specific configuration that has been deployed for the team. After taking feedback from the key stakeholders, any further changes that need to be made are implemented by the project management team and training provided to the full user community, either online or in person. Our training programmes are also supported by user guides available in PDF format, video and other online resources.
Service documentation
Documentation formats
End-of-contract data extraction
Data can be extracted and provided at the end of the contract by the Project Manager for the case.
End-of-contract process
At the end of the contract, access to the software is removed. All data is extracted from the software and either returned to the client or securely deleted, according to the client's preference. No additional costs are incurred by the client.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
There are no differences between the mobile and desktop service.
Service interface
User support accessibility
None or don’t know
Description of service interface
Easy to use interface.
Accessibility standards
None or don’t know
Description of accessibility
The service interface: - uses simple colours; - is written in plain English; - uses simple sentences and bullet points; - has descriptive buttons; - uses good contrasts and a readable font size; - uses a combination of colour, shapes and text; - follows a linear, logical layout and is visible when text is magnified to 200%. All non-text content that is presented to the user has a text alternative that serves the equivalent purpose.
Accessibility testing
We have not done any interface testing with users of assistive technology.
Customisation available


Independence of resources
Clients are supported by a dedicated Project Manager and project management team. The software is only utilised by the client for the duration of the trial and its availability is not affected by the demand that other clients place on our services.


Service usage metrics


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Ipro Tech, LLC; Legistek

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There are multiple ways to export data. Users can export data to a script file, to a volume or to a PDF file. The on-site technician can export data for users or full training to clients can be provided.
Data export formats
Other data export formats
  • Load file (.oll)
  • Database file (.mdb)
  • Windows Media Video (.wmv)
  • Tagged Image Format (.TIF)
  • Adobe Acrobat (.PDF)
Data import formats
Other data import formats
  • Format Notes and Recommendations Adobe Acrobat (.PDF)
  • Tagged Image Format (.TIF)
  • Joint Photographic Experts Group (.JPG)
  • Portable Network Graphics (.PNG)
  • H.264 (.MP4, .M4V and .MOV)
  • MPEG-4 (.MP4, .M4V and .MOV)
  • MPEG Audio Layer III (.MP3)
  • PCM Wave (.WAV)
  • Advanced Audio Coding (.AAC)
  • Audio Interchange File Format (.AIFF)

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We train staff to answer phones within three rings, acknowledge emails within one hour and escalate all unusual queries to their manager. We maintain a formal policy for handling queries and all personnel are trained in our escalation process. Specific service level agreements for availability are agreed with clients on a case-by-case basis.
Approach to resilience
The physical protection of all data centres encompasses multiple layers including 24x7 onsite staff, strict personnel access controls utilising badge and/or biometric access and mantraps, and 24x7x365 video surveillance both inside and outside the facility. Hardware, servers, and network devices are maintained on raised flooring and are secured in locked cabinets. Visitors must be escorted at all times, sign in, and be assigned an electronic photo ID badge that does not grant access to any raised floor areas. Further information is available on request.
Outage reporting
Email alerts are sent directly to the IT support team who will then investigate and report back to clients confirming the start and end times for any outage, our analysis of the cause of the outage and how the issue was resolved. Reports will also include recommendations for any future changes or upgrades if these are required.

Identity and authentication

User authentication needed
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Access to data within the system is based on a tiered hierarchy configured to match the specific roles and responsibilities of team members. Based on information provided by the client, Epiq's IT team will configure user access to data, as well as functions they are able to perform within the system. Administration and audit history features are deployed via specific tabs and commands, which are only visible to users authorised to access these features.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
British Standards Institute (BSI)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Services outside our core services which are Legal Services and Court Reporting. A statement of applicability can be provided on request.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information security is managed through a dedicated information security team who are responsible for designing and updating polices relating to user access, physical controls, network storage, appropriate use of systems and compliance with existing legislation. Policies are reviewed and updated and mandatory training on security issues is provided to all employees when they join the company and at least annually during their tenure. Our data centre and operations centre have been accredited to IS27001 standard and as part of this certification we are regularly interviewed and audited by an external accreditor, a process that evaluates our policies and practices to identify and resolve potential vulnerabilities.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The progress of the project will be tracked throughout its life-cycle by the Project Manager utilising Epiq’s bespoke database. Computer assets are recorded in an IT equipment inventory database including capturing asset tags, serial numbers of PCs, servers and network equipment. Computer assets are monitored throughout a project, fully checked at the end of a project and wiped of all client data. Project Managers and IT staff are vigilant to any changes which may have a potential security impact. If any incident were to occur, the client would be advised immediately and a full investigation would take place.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our Information Security Officer and information security management team ensure that we keep up-to-date with security alerts and advice through multiple information sources (newsletters, ISMS networks, clients, etc). If the threat is something that requires immediate attention, it will lead to an immediate change in the configuration of our technology or our operational procedures. Threat intelligence, such as information on viruses or phishing scams, is shared immediately with employees via email alerts. Information on security threats also feeds into updated security training, which is mandatory for all employees.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Compromises may be identified by staff, clients or other external sources. If a compromise is identified, the client will be advised immediately. A full investigation will ensue and a written report will be provided to the client within 24 hours, detailing the compromise, the security implications and any counter-measures that have been implemented to avoid a recurrence.
Incident management type
Supplier-defined controls
Incident management approach
We maintain an Incident Response Plan, which sets out our approach to reporting and responding to security incidents. Employees report incidents to the information security team using a standard format document and the team is responsible for investigating the reported activity in a timely manner and reporting findings to the client, management and any appropriate external authorities as necessary. Incident reports are usually provided by secure email. Our information security team subscribes to various industry alert services to keep abreast of relevant threats, vulnerabilities or alerts from actual incidents.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Epiq is fully committed to fighting climate change, reducing our carbon footprint and minimising the impact of our operations. We adhere to the leading frameworks for sustainability, including the UN Sustainable Development Goals, ISO 26000, the Climate Disclosure Standards Board, the Global Reporting Initiative, the Sustainability Accounting Standards Board, the Carbon Disclosure Project, the SEC ESG Disclosure and the World Economic Forum. We have implemented the following environmentally friendly initiatives: • We have partnered with the organisation ‘Creating Tomorrow’s Forests’ to plant a tree for every deal that we sell utilising our eBundle creation/real-time transcription platform • We encourage our clients to make use of our secure electronic data transfer and hosting solutions and discourage the use of paper. • Our staff have the option to work remotely and we have reduced the number of staff travelling into an office by 50%. We encourage employees and clients to hold meetings via video conference rather than in-person. • We have adopted multiple energy conservation strategies to operate our offices in the most energy efficient manner, including motion sensors which automatically turn off lights, fixed temperature settings, low-flow toilets, etc. We provide recycling bins in all our offices. All equipment has earned an Energy Star rating and is configured to take advantage of low energy modes when left in an idle state. All redundant IT equipment is collected via a specialist recycling company. • Epiq choose partners and waste management companies who adhere to principles of ISO 14001 and demonstrate a duty of care to the environment.
Covid-19 recovery

Covid-19 recovery

Epiq has taken several steps to help both our company and local communities manage and recover from the impacts of COVID-19, which are directly relevant to the provision of services we provide.These include: • Office/work equipment, policy updates and security compliance training have been provided to staff to enable home working, as required. The rapid changes required to working practices prompted Epiq to develop a new Flexible Work Strategy.. • All employees are encouraged to wear masks and social distance when appropriate. We provide masks, gloves, hand sanitiser and disinfecting wipes in all offices. We have put in place additional cleaning of high contact areas. We have a dedicated area on our intranet to provide information and tools to our employees on office safety protocols • We provide financial support to employees , their families and communities affected by the COVID-19 pandemic via our Epiq Charitable Foundation. • We recognise the toll that the COVID-19 pandemic has had on the physical and mental health of our employees and have provided free access to the Headspace app, free access to our employee support programme offering support for financial, mental, and physical wellbeing, and free access to daily activities designed to promote physical and mental health.
Tackling economic inequality

Tackling economic inequality

Epiq is committed to developing valuable relationships with businesses that are minority-owned, woman-owned, disadvantaged-owned, LGBT-owned, veteran-owned, small, HUB Zone, and providing maximum practicable opportunities for suppliers that can offer quality, innovative, competitive, and cost-effective products and services. We adhere to this commitment by integrating supplier diversity into our business strategies, making good faith efforts to include diverse suppliers in sourcing activities, and monitoring spending levels with diverse suppliers. On our website, we encourage small and diverse suppliers to register with us and arrange meetings with us to identify how we can partner together. We advertise upcoming opportunities in accessible media, attend and sponsor regular industry networking events, and regularly partner with smaller organisations when tendering for public sector contracts. We also encourage our large suppliers to identify opportunities for small and diverse suppliers to provide services to us through their supply chain. When purchasing goods and services, we always ensure the source of such products and services is ethical and sourced from suppliers who a) offer their staff ethnical working practices; b) operate in accordance with the local law and good practice; c) demonstrate a commitment to the equality, health and safety and diversity of their own staff and suppliers; d) offer fair wages and working conditions to individuals of an appropriate working age. We conduct rigorous due diligence checks to ensure that all our suppliers meet our exacting standards for service delivery and security. Our Supplier Diversity Committee meets quarterly to review the progress of our initiatives, measure their success, identify improvements, and review commitments. Tools used to measure success include metrics on overall diverse spend, number of diverse suppliers, and supplier diversity memberships and events. The Supplier Diversity Committee report on the progress of our initiatives to senior management quarterly.
Equal opportunity

Equal opportunity

We are committed to providing an organisational culture and climate in which every employee can thrive at work, is valued, and has a sense of belonging and connection. We have established a Diversity, Equity and Inclusion (DEI) Committee to facilitate a talent network that values and understands everyone's merits from a perspective of equity. Our accomplishments so far include : • Launching our first Community Resource Group, Black @ Epiq, to bring employees together to share their experiences and perspectives and enrich their overall work experience. • Other CRGs we have running include: Epiq Women, Epiq Pride, Epiq Belonging. • Rolling out mandatory DEI training. Completion of DEI training is tracked and measured through our online learning platform. • Built our community of Epiq volunteers by giving employees an additional day of annual leave for charitable work. • Launching a mentorship programme providing employees with access to leadership guidance and professional development support. • Launching DEI podcasts and internal intranet hub that will house DEI educational resources, CRG information, events, cultural holiday spotlights, and provide areas for our employees to submit feedback and propose DEI initiatives. • Creating DEI Client Advisory Board to circulate best practices, elevate ideas, share lessons learned, and further DEI initiatives across multiple companies. Our DEI Committee meet weekly to review progress, measure success, identify improvements, and agree new social value commitments. It meets with business leaders and executive sponsors to discuss initiatives and ensure that our leaders are driving the values that we are seeking to ingrain in our culture. Tools used to measure success include metrics on levels of employee engagement, programme adoption rates, employee retention figures, training completion rates, as well as feedback from stakeholders. The DEI Committee report on progress of initiatives in monthly newsletters with details published on our website.


Physical and mental health at work is a priority for Epiq. Measures that we take to support these include: • providing employees with good physical workplace conditions. • creating opportunities for employees to provide feedback on work design, culture and conditions via engagement surveys. • addressing work-life balance challenges that take account of employee and organisational needs i.e flexible hours, part-time work. • ensuring that managers have the necessary knowledge, training and sensitivity to work effectively with their staff, to encourage open two-way conversations about mental health and to highlight the support available at all stages of employment. • having an employee assistance programme offering support to employees for financial, mental and physical wellbeing: o Legal professionals provide support on a range of financial issues. o Employees can speak to a qualified counsellor and benefit from face-to-face counselling sessions. o advice on how to keep fit and healthy o employees can access Nursing and Midwifery Council registered nurses who can help with medical concerns. • Our Social Committee provides access to weekly themed activities designed to promote physical and mental health: Meditation Monday (guided meditation sessions), Topic Tuesday (talk and Q&A session with an expert speaker), Wellness Wednesday (yoga and Pilates sessions), Connect Thursday (coffee catch-ups and networking sessions), Feelgood Friday (employee appreciation sessions). We track key metrics on the wellbeing of our employees, including absence and sickness rates, retention rates, training completion rates and engagement survey completion rates. We ensure that our health and wellbeing strategy is implemented in our local markets with initiatives that include strategic partnerships, targeted recruitment campaigns, leadership development programmes, and conferences. We promote local employment and recruit locally for all our contracts. We provide mentoring programmes, networking opportunities, and actively encourage employee involvement in community and charitable activities.


£7 a unit a day
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@epiqglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.