VIRTUAL EDGE LIMITED
Security-Led Azure Cloud Support & Operations
Virtual Edge provides operational and security-focused support for customer-owned Microsoft Azure environments. We manage configuration, monitoring, security posture, and ongoing operations while customers retain ownership of their Azure tenant.
The service focuses on availability, security, and resilience. Customers contract directly with Microsoft, and Virtual Edge acts as a trusted partner.
Features
- Secure operational support for customer-owned Microsoft Azure environments
- Azure tenant configuration and governance management
- Identity and access management using Azure Entra ID
- Continuous monitoring and alerting configuration
- Secure baseline configuration and hardening
- Incident response support and escalation
- Backup and recovery configuration support
- Operational documentation and reporting
Benefits
- Improves cloud security posture and reduces cyber risk
- Ensures reliable and resilient Azure operations
- Reduces operational burden on internal teams
- Improves visibility of cloud security and operations
- Supports compliance and audit readiness
- Speeds incident detection and response
- Maintains customer ownership and control of Azure
- Enables secure cloud operations without hosting responsibility
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dileepa.gamage@virtualedge.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
1 3 0 3 7 8 8 4 3 9 4 5 5 5 2
Contact
VIRTUAL EDGE LIMITED
Dileepa Gamage
Telephone: 02084344655
Email: dileepa.gamage@virtualedge.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public SaaS/PaaS
- Application management
Service scope
- Service constraints
-
Service is delivered remotely, primarily from the UK, with additional remote support resources where appropriate. Any overseas-based support staff operate under UK management, UK GDPR-aligned processes, and contractual confidentiality obligations.
Customers must own and maintain their Microsoft Azure tenant and subscriptions. Virtual Edge does not provide cloud hosting or resell Azure services. Internet connectivity is required for service delivery. Support hours and response times are agreed at call-off.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Support requests are acknowledged during UK business hours, typically within one working hour. Initial response times and resolution targets are agreed at call-off based on service scope and criticality.
Out-of-hours and weekend support is available for priority incidents by prior agreement. Requests received outside business hours are logged and responded to on the next working day unless an agreed out-of-hours support arrangement is in place. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Virtual Edge provides flexible support levels aligned to customer needs and agreed at call-off.
Standard Support
Includes remote support during UK business hours (9am–5pm, Monday to Friday), email/ticketing and phone support, incident triage, and operational assistance for Azure environments. This level is suitable for routine operational support and security oversight.
Enhanced Support
Includes all Standard Support features with faster response targets, priority incident handling, and extended support coverage where required. Enhanced Support may include scheduled reviews and proactive operational guidance.
Support costs are based on a monthly fee, determined by service scope, environment complexity, and required response times. Pricing is confirmed during the call-off process.
Customers are assigned a dedicated cloud support engineer for day-to-day technical support. A technical account management function can be provided as part of Enhanced Support to support service oversight, coordination, and ongoing improvement.
All support levels are defined and documented at call-off to ensure clarity and proportionality.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £850.00 | £550.00 |
| Lead security architect | £1,050.00 | £750.00 |
| Principal security architect | £1,250.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £800.00 | £550.00 |
| Senior solution architect | £950.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £750.00 | £500.00 |
| Senior technical architect | £900.00 | £650.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £550.00 | £350.00 |
| Lead cyber security incident response | £700.00 | £500.00 |
| Principal cyber security incident response | £850.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £600.00 | £325.00 |
| Lead cyber security vulnerability management | £750.00 | £475.00 |
| Principal cyber security vulnerability management | £800.00 | £625.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £550.00 | £300.00 |
| IT service manager | £700.00 | £400.00 |
| Senior IT service manager | £850.00 | £550.00 |
| Head of IT service management | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £700.00 | £450.00 |
| Major incident manager | £900.00 | £600.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £600.00 | £400.00 |
| Delivery manager | £750.00 | £500.00 |
| Senior delivery manager | £900.00 | £650.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dileepa.gamage@virtualedge.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.