NDL Software Limited

NDL Digitise and NDL Flow, eForms, app and Workflow creation package

Digitise and Flow combined enables you to quickly deploy cross-platform native mobile apps and eForms that can trigger complex workflows. Joining modern front end technologies into a seamless process that gets your data where you need it to be, when you need it to be there.

Features

  • Create responsive eForms in a drag and drop development environment
  • Create native apps with a WYSIWYG low code cross-platform toolkit
  • Full management capability with audit and diagnostic logging capabilities
  • No-code, graphical, drag-and-drop workflow creation studio
  • Diagrammatic representation of business processes in an intuitive flowchart
  • Nest and chain workflows, separating complex processes into manageable components
  • Secure cloud hosting via Microsoft Azure, AWS or on premise
  • Efficient orchestration of processes and transactions via queuing technology (Hub)
  • Directly integrate with databases, Web-services and via NDL’s Evolve Platform
  • Supported by a large user group and online community

Benefits

  • Non-expert users can create simple or complex eForms/apps at speed
  • Provide users with the choice of device (iOS, Android, Windows)
  • End-users can work continuously with or without connectivity
  • Store data where required as Back-office systems dictate
  • Rapid development of workflows to transform complex business processes
  • Non-expert users can document, configure, and implement processes
  • Ability to run automation transactions 24/7, 365, scaling as required
  • Deploy AI driven intelligent automations to complement human decision making
  • Store data where required as Back-office systems dictate
  • Streamline the creation of apps/eForms and workflows using templates

Pricing

£49,000 to £67,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ndl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 3 0 4 0 2 4 1 1 9 4 4 0 9 7

Contact

NDL Software Limited Tom Wright
Telephone: 01937 543 500
Email: G-Cloud@ndl.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
Please see Service Definition document for list of system requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
See Service Definition document.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Business critical issues with a high impact on the customer’s business will be appointed priority 1. Calls are handled before all other requests at top priority, allowing us to diagnose and identify the cause of the issue to provide an early resolution. A call management plan will be agreed where appropriate. Target response time = 4 hours.

Important issues that significantly impair or restrict business operations will be appointed priority 2. NDL will attempt to resolve these issues as quickly as possible, considering issue impact and the individual circumstances of the call. A call management plan will be agreed where appropriate. Target response time = 1 working day.

Standard issues that are less serious, or those for which a viable workaround is available with little to no impact on operational use of NDL products will be appointed priority 3. We will discuss the issue to mutually agree how and when the issue will be resolved. Target response time = 3 working days.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Details of our training can be found in our pricing schedule.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export will be provided at the end of contract.
End-of-contract process
Automations, configurations and assets are retained by the client and the service is terminated.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Forms created through Digitise are available for use on all internet browsers. The development software must, however, be operated from a desktop or laptop. Mobile apps created through Digitise are available for use on all mobile devices, the software must, however, be operated from a desktop or laptop
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Digitise has browser based eForms and windows based management/studio console. It also has Windows based management console and studio with a mobile device application interface.
Accessibility standards
None or don’t know
Description of accessibility
None
Accessibility testing
None
API
Yes
What users can and can't do using the API
Initiate and automate interaction with Applications and enable 2 way data flow.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Software automations are fully customisable, customer has full control via studio.

Scaling

Independence of resources
NDL have a robust contingency plan and employ sufficient staff to meet our service demands.

Analytics

Service usage metrics
Yes
Metrics types
User defined metrics based on available meta data.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
If hosted within the customer's server, all data will reside with the customer for the duration of the contract. If hosted by NDL, a full database export can be provided upon request.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See Service Definition document
Approach to resilience
Architectural, platform and data centre resilience. More information available on request.
Outage reporting
Client communications via agreed channels.

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
Role based access, and privileged identity management.
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
All data is held on customer infrastructure, whether that be on premise or in the Azure Cloud option. The customer can apply their chosen standard security governance policies.
Information security policies and processes
Supplier defined controls.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Supplier defined controls.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

NDL works with organisations that positively contribute to our society. In providing software and expert services to the UK public sector, we know the technological expertise and advancements we’ve cultivated over the last four decades are used only for public good. We’re dedicated to helping our customers achieve ethical, responsible, and functional operations in NHS and healthcare, local government, policing, education, and housing sectors - so we're confident our automation and digital transformation technologies have a meaningful impact, wherever implemented.
Not only do our transformative technologies revolutionise business processes, but they also significantly reduce environmental impacts and carbon emissions. With the NDL Evolve Transformation Platform, we’ve helped to save hundreds of millions of sheets of paper, hundreds of thousands of litres in fuel and thousands of megawatts in power across the UK public sector – all while ensuring processes are secure, accessible, and empowering for working teams.
But dedication to social and environmental change starts at home. Our team is equipped with energy-efficient hardware and video conferencing tools to facilitate home and flexible working arrangements – allowing for greater wellbeing and reduced transportation emissions. Though the majority of our technical services are delivered remotely, NDL’s Yorkshire-based collaboration Hub is also fuel-efficient, championing recycling of both waste products and technical hardware – regularly donating equipment to local schools and charities.
Over the last decade, it’s estimated that we’ve reduced our own carbon footprint by over 95% - but the environment isn’t the only thing we’re conscious about. We’re dedicated to equal opportunities – both for our internal teams and our customers – as well as a stronger community overall. Working with local SMEs, charities, activist groups, schools, and universities – NDL continues to pursue and contribute toward real causes, with real societal impacts.
Covid-19 recovery

Covid-19 recovery

n/a
Tackling economic inequality

Tackling economic inequality

n/a
Equal opportunity

Equal opportunity

At NDL, we’re dedicated to providing equal opportunities to every single member of our community. Whether that’s through our own internal recruitment and governing equalities and diversity policy, or the support we provide to our wider communities through donations, educational schemes, and engagement activities.
We pride ourselves on a diverse team with a fantastic range of skills, representative of the country’s wider population. While compliance and understanding are confirmed during our mandatory induction for new starters, our policies are reviewed annually as part of our quality assurance process for continuous service improvement.
In line with legislation, we are an equal opportunities employer (as stated within our published job adverts) and treat all of our applicants, employees, and customers equally – in respect of:
• Age
• Disability
• Gender identity
• Sexual orientation
• Marital or civil partner status
• Pregnancy or maternity/paternity
• Race, nationality, or ethnic origins
• Religion or beliefs
We’re passionate about maintaining a working environment free from discrimination, with all development decisions based on merit and performance alone. Our aim is to completely remove barriers faced by those with protected characteristics within our organisation. This includes provisions of technology and investing in remote working infrastructure to facilitate more flexible working arrangements and services.
Our governing policy demonstrates a clear definition of discrimination in its different forms (direct, indirect, harassment, victimisation) and our zero-tolerance stance on incidents of this nature. Using anonymised demographic monitoring to help us to assess the effectiveness of our equality policy in practice, NDL is constantly seeking new ways to identify and rectify any inequalities within our control – immediately investigating and rectifying issues wherever possible.
Wellbeing

Wellbeing

n/a

Pricing

Price
£49,000 to £67,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ndl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.