Edge Health Ltd

Critical Planner

Critical Planner helps prevent major operations being cancelled due to lack of critical care bed capacity. It does this by estimating length of stay ahead of operations taking place, so that peaks in demand can be identified and managed.

Features

• Length of stay prediction based off patient-level data
• Machine Learning algorithm identifies relevant determinants of LoS
• Easy-to-use procedure selection and grouping
• Ability to tailor prediction for co-morbidities and age
• Understand both the mean and likely range of prediction
• Chart historic length of stay for different patient cohorts
• Accurate estimation of future demand pressures

Benefits

• Highlight demand bottlenecks before they occur
• Reschedule rather than cancel major operations
• Identify variation in LoS between patient groups
• Develop evidence-based discharge plans
• Better understand the impact of patient condition on LoS

£35,000 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at george@edgehealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

130541558902248

Contact

George Batchelor
07980804956
george@edgehealth.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Hospitals wishing to use Critical Planner need to have a real time theatre IT system (e.g. Bluespier or Theatreman) in use.
• System requirements:
  • HSCN connectivity
  • SQL Server Mgmt Studio License
  • Web browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response within two working days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: - We provide an integration engineer free of charge for the duration of 5 days in case integration requires additional support; - We provide a dedicated account manager who will respond to requests by phone and email and who will be supported by an engineer for technical requests
• Support available to third parties: No

Onboarding and offboarding

• Getting started: An integration engineer and an account manager will support the IT department as well as deliver onsite training for the booking teams for a duration of 1 to 2 weeks depending on IT readiness.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can request data from Edge.
• End-of-contract process: The software will no longer be accessible past the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Both mobile and desktop accessibility possible but system optimised for desktop
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Users (trust level) can choose different modules by specifying these in advance or purchasing them as add-ons.

Scaling

• Independence of resources: Where possible, the software will be built with scalability in mind, using serverless and orchestration technologies to ensure services automatically scale to demand with no input from the customer or the supplier. For software that can’t be built with scalable infrastructure, agreements will be made on availability and concurrent users for the service. However, this will be unique to your service and will not be affected by other customers' workloads.

Analytics

• Service usage metrics: Yes
• Metrics types: Time spent by user and uptime of server
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: No data export is necessary. If required users can be given access to underlying databases or request csv data from Edge Health.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: Dedicated site-to-site VPN links configured and terminated on EAL4 certified devices to provide service access across private HSCN network. Customer administration access will be provided via SSL with two factor authentication (TFA), using a one-time password (OTP) over SMS.

Availability and resilience

• Guaranteed availability: Though the ITIL ISO 20000 Managed Services & Premier Facilities We host our software on we can guarantee 24/7/365 availability.
• Approach to resilience: We are hosting our services on ITIL ISO 20000 Managed Services & Premier Facilities.
• Outage reporting: There are email alerts in case of outage.

Identity and authentication

• User authentication needed: Yes
• User authentication: Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: All staff of Edge Health undergo training as part of onboarding procedure (ISO 27001 certified). Only the staff working on the relevant accounts will have access to the service.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 31/12/2017
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • DSP Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a range of policies and procedures covering information security management, network access, change management controls, physical security and incident reporting. These policies have been independently reviewed and tested and Edge Health has achieved ISO27001 certification for our information security management

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Where possible, changes will be made utilising continuous integration/continuous deployment to ensure no downtime of the service while changes are made. This will also be undertaken out of hours. Where CI/CD is not feasible, changes will be made out of hours within a pre-agreed change window. Customers will also be notified of any changes made to running services in advance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Any resources used will undergo vulnerability scanning both before deployment and on a regular basis throughout the lifetime of the resource. Any vulnerabilities will be addressed swiftly, and where changes are required will be communicated and carried out according to our specifications in ‘Configuration and change management approach'. In addition to this, we monitor vulnerabilities published by any suppliers we use and assess the impact this has on our service and any changes required to mitigate.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security measures are in place to reduce the risk of breaches and compromises. These include deploying software to separate private networks with firewalls to limit access to the minimum required for the service to operate. Where appropriate, communication between the customer and the service will take place across the HSCN.
• Incident management type: Supplier-defined controls
• Incident management approach: Edge Health has a major incident process as part of its ISO 27001 and 9001 accreditations. All incidents are logged and assessed to understand the appropriate action to take. Customers will be informed of any incidents affecting the service, including the cause, the impact and steps taken to prevent it from happening again.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Our approach will ensure opportunities for the development of key employment and skills issues in data engineering, health economics and digital analysis sector. We directly add social value through recruiting drives annually for entry-level analyst positions focussed on data engineering, health economics and digital analysis sector. We have already implemented robust processes to ensure a level playing field for all candidates, and pride ourselves on equality, diversity and inclusion (EDI) principles in recruitment. Our recruitment practices prioritise inclusivity, and we promote job postings on a range of widely accessible platforms of educational organisations and social media platforms. Our approach is designed to appeal to a wide range of candidates. Selection tasks are marked without identifiable information to minimise unconscious biases. Additionally, we provide comprehensive support throughout the recruitment process, offering resources and accommodations to ensure that all candidates have an equal opportunity to showcase their skills and experiences, including reasonable adjustments and covering transportation costs to appeal to all demographics. Our company values have set our working conditions to align with the Good Work Plan. We are a certified Living Wage Employer, publish salaries to ensure transparency on all positions, review salaries yearly updating them with inflation and market rates and we have an objective, evidence-led appraisal and promotion process which is open to everyone in the company. By fostering a culture of inclusion and actively seeking out diverse perspectives, we believe we can reduce the skills gap in our sector, reduce inequalities in access to jobs, and better serve our clients.

  Equal opportunity

  Our approach will target high-impact educational attainment outcomes to address skills gaps in data engineering, health economics and digital analysis sector. We regularly provide education talks and undertake networking activities that boost skills attainment in the high-growth sector of healthcare modelling, and promote awareness of digital analytics-focussed career pathways in the health sector and more broadly. We also regularly attend and deliver educational talks relating to our healthcare economics and evaluation work, including talks at NHS-R Conference, EARL, and the Association of Chief Children’s Nurses (ACCN). Training and continual development is at the centre of our focus, with position-tailored mentorship and training schemes which help maintain our average turnover rate under 10%. Every year, every member of the team can use 2x training days every quarter, leading to the attainment of a range of recognised qualifications from online courses in health economics, data science and mathematical modelling, and digital analysis. Sponsorship of Young Statistician’ Meeting (YSM) 2024 is an example of how we promote awareness of the real-world impact that careers in data engineering, health economics and mathematical modelling can have. 100+ attendees of YSM 2024 at a wide range of career stages (students and early-career statisticians) can benefit from exposure and training from an in-depth case study and the skills and career pathway required to contribute to a dynamic microsimulation model. We expect the plenary talk will deliver 100+ people-hours of learning interventions primarily for the Midlands region (conference hosted in Birmingham). The networking and poster session will deliver an estimated 50 people-hours of learning interventions. We have a named lead, George Batchelor, with board-level responsibility, who is the primary point-of-contact on the contract, and who holds the ultimate responsibility for ensuring that this initiative is carried out.

Pricing

• Price: £35,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at george@edgehealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.