HITACHI DIGITAL SERVICES UK LIMITED

Population Health & Deviceless Remote Patient Monitoring (powered by Lightbeam Health)

Our Population Health solution delivers a best-in-class population health enablement solution suite designed to support healthcare organizations engaged in value-based care. Our technology and services help clients break free of capacity constraints by automating and optimizing organizational workflows so staff can focus on what matters most—providing quality patient care.

Features

• Platform automates care-pathways/patient-assignments, provides reporting
• 30+ evidence-based programs expanding care teams' reach up to 10X
• AI Prescriptive Intelligence-Analyzes patient populations pinpointing affecting positive-outcomes
• Population-Health-Advisors experts in analysing your data, identifying areas-of-opportunity.

Benefits

• Speed-to-Value: Deploy solutions quickly and flexibly based on your needs
• Resource Efficiency: Focus staff where they are needed most
• Improve Reach: Scale care beyond your highest risk cohorts
• Reduce Costs: Keep patients in most appropriate care setting.
• Proactive-vs.-Reactive: Act on information quickly

£0.02 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachivantara.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

130696887576330

Contact

Public Sector Team
07707585971
HCUK.BidTeam@hitachivantara.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Monthly windows are scheduled for maintenance and security patching outside of business hours.
• System requirements: Access via currently supported browser versions

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Information available upon request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Support issues can be reported via our online support system. Lightbeam has technical support team members on call during night and weekend hours, and supports existing clients today in all time zones.
• Web chat accessibility testing: Further information available upon request.
• Onsite support: Yes, at extra cost
• Support levels: Lightbeam has a robust customer service program that begins with a dedicated Client Success Executive supported by an experienced client facing team. Clients have access to the support system and can monitor queries, communicate with the representatives, and escalate issues impacting workflow to resolution. Clients can open a ticket via our support system 24-7. The Client Success Executive has a team of professionals that work in concert with him/her to work and/or route any issues that arise due to any issues not resolved through our normal support channels. Whether it's product or technical support the CSE will manage and ensure all issues are being addressing expeditiously. ; ; Lightbeam has technical support team members in Coppell TX and Horsham PA. The support team is available Monday-Friday between the hours of 8:30 AM and 5:30 PM CT, except for holidays and unless otherwise specified in your contract. Support issues can be reported via our online support system. Lightbeam has technical support team members on call during night and weekend hours, and supports existing clients today in all time zones.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: This will depend on the specific Lightbeam solution in scope but if we assume it will be our dRPM solution. We will have a strategic discussion about your requirements, clinical programs, and target populations for our interventions. We will work though workflow scenarios of how we will handle enrollment and escalation pathways. All of this can be accomplished remotely and is our typical approach. We have online training and user documentation for all Lightbeam modules.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Available per requirements discussion.
• End-of-contract data extraction: Customers may extract their own data via access methods that are included with the Lightbeam platform. Extract formats currently include comma or tab delimited files. If additional assistance or custom formats are desired, Lightbeam can provide technical services at a negotiated hourly rate. ; ; Upon end of contract, customers are given a specified timeframe (usually 30 days) and a number of options on how they may extract their data from Lightbeam's platform.
• End-of-contract process: Customers may extract their own data via access methods that are included with the Lightbeam platform. Extract formats currently include comma or tab delimited files. If additional assistance or custom formats are desired, Lightbeam can provide technical services at a negotiated hourly rate.

Using the service

• Web browser interface: Yes
• Supported browsers: Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Yes, our deviceless Remote Patient Monitoring only leveraging SMS text and IVR.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Yes. Security access heirarchies, password complexity, reports, dashboards, and many other aspects of the service are highly configurable by the customer.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes. Security access heirarchies, password complexity, reports, dashboards, and many other aspects of the service are highly configurable by the customer.

Scaling

• Independence of resources: Lightbeam monitors application query, load, and ETL performance, and readjusts cloud resources as necessary to maintain performance standards.

Analytics

• Service usage metrics: Yes
• Metrics types: Further information on service metrics is available upon request
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Lightbeam Health

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data is encrypted at rest using AES-256 standard; ; All physical aspects of datacenter management are controlled by Microsoft Azure.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers may extract their own data via access methods that are included with the Lightbeam platform. Extract formats currently include comma or tab delimited files. If additional assistance or custom formats are desired, Lightbeam can provide technical services at a negotiated hourly rate.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Additional formats available-subject to fee based on standard rate card
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Flat file
  • HL7
  • CCD/A
  • FHIR
  • Remote Agent - proprietary

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Lightbeam offers default 99.9% availability, subject to planned maintenance and other exclusions.; Specific SLAs may be negotiated
• Approach to resilience: Lighteam leverages highly available designs and built-in reliability/elasticity inherent in the Microsoft Azure cloud across multiple cloud regions
• Outage reporting: Outages are reported to customers via a support dashboard as well as email and other communications from Lightbeam Client Success Executives

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Lightbeam enforces role-based access to customer applications, data, and application systems and infrastructure based upon principals of least privilege. Controls are implemented at the AD, database, application, virtual host, and cloud service layers.; ; Additioanal information available upon request.
• Access restrictions in management interfaces and support channels: Lightbeam enforces role-based access to customer applications, data, and application systems and infrastructure based upon principals of least privilege. Controls are implemented at the AD, database, application, virtual host, and cloud service layers.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Lightbeam maintains HiTrust and SOC2 type 2 certifications
• Information security policies and processes: Lightbeam maintains a robust information security program with policies and processes based upon NIST standards. This includes configuration and change management controls. Our HiTrust and SOC2 type 2 certifications serve as independent assurance that we fully meet and implement all relevant procedural and technical controls.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Lightbeam maintains a robust information security program with policies and processes based upon NIST standards. This includes configuration and change management controls. Our HiTrust and SOC2 type 2 certifications serve as independent assurance that we fully meet and implement all relevant procedural and technical controls.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Lightbeam utilizes Microsoft Defender for continuous vulnerability scanning throughout the full environment. Patches are deployed on a monthly rhythm. Critical or zero-day vulnerabilities are remediated as soon as possible based upon assessment of risk along with presence of any compensating controls
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Lightbeam maintains a robust information security program with policies and processes based upon NIST standards. This includes monitoring and alerting for security or availability risks and incidents. Our HiTrust and SOC2 type 2 certifications serve as independent assurance that we fully meet and implement all relevant procedural and technical controls.; ; Lightbeam maintains multiple systems for monitoring and alerting at all layers of cloud infrastructure, connectivity, and applications. Service tickets will be automatically generated for incidents. Critical alerts are handled by the appropriate team's 24x7 on-call resource
• Incident management type: Supplier-defined controls
• Incident management approach: Lightbeam maintains a robust information security program with policies and processes based upon NIST standards. This includes incident detection, alerting, and response. Our HiTrust and SOC2 type 2 certifications serve as independent assurance that we fully meet and implement all relevant procedural and technical controls.; ; Lightbeam maintains a detailed incident management playbook with defined roles, resources, and responses. Personnel with incident response (IR) roles participate in annual tabletop drills under a variety of scenarios. All users receive information security training annually, which includes incident identification and reporting procedures.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £0.02 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachivantara.com. Tell them what format you need. It will help if you say what assistive technology you use.