TDX GROUP LIMITED

Debt Sale

TDX Group Debt Sale services focus on helping you get the most out of any non-performing portfolios through a brokerage service. Creditors can sell accounts either as single (spot) sales or on-going regular(forward flow) sales. Our data driven approach minimises risk and maximises proceeds.

Features

  • Releases value from debt assets organisations feel have no value
  • Segmented Approach - ensures best value for each debt type
  • Data enrichment - enhances the quality of the data
  • Accurate data increases purchaser confidence and stronger bids
  • Market knowledge to select panel members drives up competition
  • Extensive market insight to provide a reliable pricing expectation
  • provides understanding to prospective purchasers,
  • TDX have a proven track record of uplifting value
  • Only selling accounts that should be sold protects your brand
  • Consultancy support across the end-to-end debt sale process

Benefits

  • Hitting financial targets to deliver an instant burst of cash;
  • Better returns has been very attractive than internal collections
  • Accelerate cash, Debt sale means cash is received directly
  • Reducing bad debt numbers

Pricing

£25,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.hilton@equifax.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 3 0 7 7 3 3 2 5 0 8 1 2 4 1

Contact

TDX GROUP LIMITED James Hilton
Telephone: 07918 902010
Email: james.hilton@equifax.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/a
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses to tickets are based upon the type of request. For example loss of service has a SLA of 4 hours whilst password set ups are 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Responses to tickets are based upon the type of request. For example loss of service has a SLA of 4 hours whilst password set ups are 24 hours
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users will engage directly with the TDX Group debt sale team who will define a project plan and work with the users for the duration of the project
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
No applicable as no data is uploaded to a system
End-of-contract process
The contract is complete once the debt process has been finalised

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
The Debt Sale brokerage model is modularised and enables clients to purchase the entire service or specific elements, such as data enrichment.

Scaling

Independence of resources
The debt sale brokerage does not utilise an online service therefore this is not applicable

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
N/a
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/a
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Services typically run at around 99.5% availability. Buyers can liaise with Equifax at the outset of a contract to agree on SLA's and what refunds the buyer would be eligible for should the service run below the agreed SLA.
Approach to resilience
This information can be made available on request.
Outage reporting
A public dashboard (on the log on page) will provide information on any known upcoming changes to the products and services. In the case of outages we will communicate the issue and the progress (along with expected resolution times where available) to buyers via email.

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Confidential. We are happy to discuss in further detail with the Equifax Security team
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
29/05/2021
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire Systems, Inc.
PCI DSS accreditation date
10/07/2020
What the PCI DSS doesn’t cover
N/a
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow ISO 27001 best practice, which ensures we comply with various regulations regarding data protection, privacy and IT governance. All employees have to read, acknowledge and sign the information security policy when they join the company. All employees are vetted using previous employment references and internal credit checks as part of the application process. We operate a mandatory induction training programme for all new starters, which includes a detailed study of the company’s information security policy, standards, practices, and the employee’s obligations under that policy framework. All employees have to sign non-disclosure / confidentiality agreements and have clearly defined terms and conditions of employment. There is also a clearly defined and communicated disciplinary process in place. Any specific security requirements over and above the general company ones are included within job descriptions.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Confidential. We are happy to discuss in further detail with the Equifax Security team
Vulnerability management type
Undisclosed
Vulnerability management approach
Confidential. We are happy to discuss in further detail with the Equifax Security team
Protective monitoring type
Undisclosed
Protective monitoring approach
Confidential. We are happy to discuss in further detail with the Equifax Security team
Incident management type
Undisclosed
Incident management approach
Confidential. We are happy to discuss in further detail with the Equifax Security team

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

ACTION: We will partner with leading charities such as Young Enterprise (YE)/Career Ready to deliver support in money management and careers skills to young people in more deprived areas.

ACTION: Experts from across the Equifax family of companies will produce an annual financial health report for the UK using data only we hold on people’s income, spending, credit and debt resolution in the private and public sectors. We will launch it every year at a new workshop for debt policy stakeholders.
Wellbeing

Wellbeing

ACTION 1: WE WILL DELIVER A LASTING MEASURED IMPROVEMENT IN THE MENTAL AND PHYSICAL HEALTH OF OUR WORKFORCE BY GIVING ALL STAFF ACCESS TO LIVESMART, A DIGITAL TOOL TO BUILD A HAPPIER, HEALTHIER WORKFORCE

ACTION 2: WE WILL OFFER VULNERABILITY AWARENESS TRAINING TO ALL STAFF TO IMPROVE THEIR RESILIENCE AND OUTCOMES FOR VULNERABLE PEOPLE

ACTION 3: WE WILL IMPROVE WELLBEING BY DRIVING UP VOLUNTEERING THROUGH PARTNERSHIPS WITH HIGH IMPACT CHARITIES SUCH AS YOUNG ENTERPRISE (YE)/CAREER READY THAT EDUCATE YOUNG PEOPLE IN MORE DEPRIVED AREAS ON MONEY MANAGEMENT AND CAREERS SKILLS

Pricing

Price
£25,000 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.hilton@equifax.com. Tell them what format you need. It will help if you say what assistive technology you use.