Telana Limited

PowerCleanse - Managed Legacy Migration & Governance to Azure - AEMSP

PowerCleanse is not just a tool, but a 360-degree engagement utilising real-world experience helping organisations address the issue of data management, and utilisation made challenging through ever more complex environments. It addresses critical regulation and governance issues. Your data is unique to your organisation and needs treating as such.

Features

• Professional Services led engagement with Sundown tooling / IP
• Scan & Plan, Rules, Classification, move and manage data
• Defines Rules & Classifications to content - OFFICIAL, OFFICIAL SENSITIVE
• Archive & Cleanse decisions based on empirical data
• Move & Manage - Migration with full Azure Managed Service
• PowerCleanse™ – Mapped to CAF Workload Operations baseline
• Moves, classifies and sorts the data according to your preference
• Works by applying your logic to your data
• Allows intelligent deionising and rules estimation
• Created and supported our Academy Cloud Centre of Excellence

Benefits

• Scalable/configurable to align to your estate, budget and time
• Interactive dashboard ensures full stakeholder visibility of progress
• Enables data to be retained in the correct locations
• Addresses governance - GDPR, FOIR, Right to Be forgottens
• Definition & implementation of Data & Security Governance
• Sundown IP built on our unrivalled expertise (MCM, MCSM)
• Sundown IP developed to resolve this burning issue
• Fully managed service 24X7 to support this Cloud Service
• Fully Managed Azure Service with pay monthly options
• Ensures data has the correct classification and retention policies.

£15,000 a transaction

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

131011259654848

Contact

Tony Boyle
07973747850
tony@sundownsolutions.com

Planning

• Planning service: Yes
• How the planning service works: Sundown's PowerCleanse is a holistic solution designed to streamline data management and regulation compliance in complex environments, ideal for UK Public Sector buyers with Data Governance responsibilities. This professional services-led tool utilises Sundown's proprietary IP and tooling, offering a detailed scan-and-plan phase, rule definition, and data classification. ; ; PowerCleanse intelligently moves, classifies, and sorts data according to your preferences, using your logic to optimise data management. This is facilitated by Sundown AEMSP, ensuring a fully managed Azure service with round-the-clock support. ; ; The service is scalable to align with your estate, budget, and time, providing an interactive dashboard for complete visibility. Crucially, PowerCleanse addresses governance issues like GDPR, FOIR, and the Right to Be Forgotten, enabling data to be correctly located and classified. ; ; This innovative solution leverages Sundown's unrivalled expertise (MCM, MCSM) in data management, offering a robust, fully managed 24x7 service. PowerCleanse ensures your data has the correct classification and retention policies, proving instrumental in resolving data governance challenges for the UK Public Sector.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Office 365
  • Microsoft Azure
  • SharePoint Online & SharePoint Governance
  • MS Teams
  • Exchange Online
  • Modern Workplace, Autopilot, Security, Endpoint Manager (Intune)
  • Legacy File Share Migration - PowerCleanse
  • Enterprise Databases - SQL Server
  • PowerApps / Analytics / Business Intelligence
  • Active Directory Services

Training

• Training service provided: Yes
• How the training service works: Sundown Solutions’ team is made up of the highest level of technical ability available in the Microsoft O365 marketplace. Our world-class team includes Microsoft Certified Masters, Microsoft MVPs, Microsoft Certified Solutions Masters and M365 Enterprise Administrators, all of whom are either DV, SC or BPSS Cleared. The majority of the team are also MCT (Microsoft Certified Trainers) and we are therefore able to not only deliver the required technical/functional outcome which our clients are looking to achieve, but we can also train the internal client resources prior to/during or after the delivery. This training, in addition to any knowledge transfer activity, enables our clients to take ownership thereafter efficiently and seamlessly. Our training service is further complemented by our 365 24/7 Managed Service Support capability providing ongoing technical assistance and peace of mind.
• Training is tied to specific services: Yes
• Services the training service works with:
  • MS Office365
  • MS Azure
  • MS SharePoint Online
  • MS SQL Server
  • Exchange Online
  • MS Teams

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We specialise in helping our customers define, architect, engineer and deliver their programmes across many areas including Cloud, M365, mobility, collaboration and networking. Our unique engagement methodology and proven processes bring simplicity and assurance to complex situations. We provide clarity, create stakeholder consensus and deliver clear, actionable plans through to full execution, knowledge transfer and where required managed service. We help our clients leverage the benefits of cloud or hybrid environments whilst ensuring that these environments are secure, optimised and performant. Our engagements has encompassed some or ALL of the following approaches: • AS-IS / To-Be Review – Planning & Assessment • E2E Programme design and interdependencies road-mapping • Technical Architecture Design & Ownership (all Azure / O365 elements) • Service Design – inc Tooling and execution • User Adoption & Training • Deep routed SME engineering to support necessary remediation activities • Automation & Orchestration to improve migration cadence and success • Change Management & User Adoption • HyperCare Support – floor walking and 24/7 service desk • A 24/7 Team of M365 Admin Experts & MCM’s delivering Managed Services
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Office365
  • Microsoft Azure
  • AWS
  • SharePoint Online
  • Legacy File Shares

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our general software testing approach is an extension of our ISO 9004 standard and is based on ISO29119. Many of our projects leverage already certified platforms or solutions upon which we would overlay our Application Lifecycle Model approach to testing. ; Plan – We will plan and subsequently sign-off any actions with the client, identifying who will action the changes and providing a forward schedule of change. This would be progressed through required governance such as official Change Advisory Board (CAB) approval ; Develop/Configure – We will then configure the solution which may also mean performing changes directly on the production tenant. This stage also sees instructions and documentation created on how to implement the solution. ; Test – We then undertake agreed testing to ensure adherence to the required specification prior to handing over for supported customer User Acceptance Testing (UAT). ; Deploy – Once all testing is completed, we then deploy as per the approved and documented process.; Maintain – We provide on-going support for the solution via the project technical team.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
• Other security services:
  • GB Patented Encryption - within SSL
  • Credential-Less Login Capability
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We operate a UK Sovereign technical escalation service desk, which delivers L2 / L3 / L4 support across the Azure & M365 stack. We maintain our customers cloud-based and hybrid solutions with the highest level of expertise and business rigor. The service desk will cover any issues raised against the Azure & M365 tenancy with options for a PAYG, all you can eat offering it provides ultimate flexibility to our customers. The scope of the service desk can be adjusted based on customers need to support specific platforms or services within the scope. This would for example address the inclusion of Azure AD management or the inclusion of SharePoint development hours. ; We also provide support for our proprietary solutions including YellowBracelet, PowerReview, PowerCleanse, PowerDefence and Digital Armour Our Service Desk capability UK Sovereign and staffed by BPSS / SC & DV Cleared resources.

Service scope

• Service constraints: Our O365 Service Desk is delivered remotely, by our SME's, and operates via a dedicated 24x7 call handling service. Whilst we do not currently operate a proactive monitoring solution, our team of security vetted and cleared engineering are able to remotely login and fix issues often without the need to visit site.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tested with JAWS screen readers
• Support levels: Management Baseline; offers a thorough health check and reactive incidents. This service, which is capped by time or incident volume, operates within business hours only. It provides a light touch on service management, perfect for businesses seeking a foundational level of support. Enhanced Baseline; steps up the game with proactive monitoring available 365 days a year, 24/7, or during business hours. We provide comprehensive service management and reporting, ensuring your systems are always up-to-date and issues are addressed before they become problems. Platform Specialisation; is for those seeking support focused on specific platforms such as Azure SQL or MS Sentinel. This modular addition offers proactive monitoring, full-service management, and reporting, either 365 days a year, 24/7, or during business hours. Workload Operations; is another modular addition that provides support focused on specific workloads, such as VDI or Data Platforms. This service includes proactive monitoring, full-service management, and reporting, ensuring seamless operation of your specific workloads around the clock or during business hours. Choose the service that best fits your needs, and let us handle the rest. We’re here to ensure your IT operations run smoothly and efficiently, allowing you to focus on what really matters – your business success.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV
• ISO/IEC 27001 accreditation date: July 2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • ISO27001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sundown approach to cloud services leverage energy-efficient infrastructure that significantly reduces carbon footprints compared to traditional IT setups. By utilising advanced virtualisation technologies, we minimise physical hardware requirements and energy consumption. Our commitment to sustainability is further demonstrated through our use of renewable energy sources and cooling efficiencies in our data centres, ensuring that our operations contribute to the global effort of fighting climate change. This not only aids in reducing environmental impact but also aligns with public sector goals to promote eco-friendly technologies.

  Covid-19 recovery

  In the wake of COVID-19, our cloud solutions empower remote workforces by providing robust, scalable, and secure online platforms that facilitate efficient remote operations. We offer tools that enhance collaboration and productivity, supporting public sector entities as they adapt to new ways of working. Additionally, our cloud infrastructure allows for rapid scaling and flexibility, essential for responding to health emergencies and fluctuating demands, thus aiding in a smoother recovery from the pandemic.

  Tackling economic inequality

  We are dedicated to tackling economic inequality by promoting access to technology across various socioeconomic groups. Our cloud services support a range of economic activities, enabling small and medium-sized enterprises (SMEs) and nonprofits to access high-quality IT resources at a reduced cost. By offering tiered service options and training programmes, we facilitate technological empowerment and skill development, contributing to economic resilience and equality.

  Equal opportunity

  Our commitment to equal opportunity is reflected in our approach to service provision and employment. We ensure that our services are accessible to all public sector organisations, regardless of size or location, promoting digital inclusion. Our recruitment and staffing policies are rigorously fair and inclusive, supporting a diverse workforce that brings a wide range of perspectives and ideas to our operations, thereby enhancing innovation and service delivery.

  Wellbeing

  Recognising the importance of wellbeing, our cloud solutions aim to improve the work-life balance by offering flexible, user-friendly tools that reduce operational stress. Our services ensure data security and reliability, which in turn decreases workload and anxiety for IT staff within public sector organisations. Moreover, by enabling teleworking, our cloud platforms help organisations support their employees' mental and physical health by offering them more control over their work environments.

Pricing

• Price: £15,000 a transaction
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.