Vizst Technology

Email Phishing and Security Awareness Training

Our Phishing and Security Awareness Training provides interactive, engaging on demand training modules and email templates with detailed reporting. Protect your employees, data and reputation with cloud-based security and compliance solutions from leading vendors including KnowBe4 and Mimecast.

Features

• Training includes GDPR, Anti-Bribery, PCI compliance
• Phishing security testing and training
• Customisable templates or upload your own
• Granular reporting with API access for both training and phishing
• On demand and interactive training
• 1000s of pre-defined course modules and email templates
• Email ‘Phish Alert’ button
• Administrator level roles
• Vizst are ISO27001, 9001, 14001 and Cyber Essential Plus certified

Benefits

• Reduce risk to your organisation and ensure security compliance
• Manage training and phishing through a single console
• 1000s of ready built templates for phishing tests
• 1000s of security awareness training modules
• Train and assess users on the risks of social engineering

£3.50 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@vizst.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

131159350849365

Contact

Sonia Krishnan
03333442204
tenders@vizst.com

Planning

• Planning service: Yes
• How the planning service works: Our cloud experts work with customers to capture their requirements based on objectives and outcomes and then design the best solution to meet their needs. We will define the right cloud strategy for you, whether that is migration, modernisation or transformation. Solution design is based includes application requirements, platform requirements and security requirements based on. We can also run proof of concepts before rolling out a full implementation.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The vendor offers bespoke training for end users or system engineers either remotely, onsite mentoring or via workshops. This is alongside our self paced training portal and knowledge base available to end users.
• Training is tied to specific services: Yes
• Services the training service works with:
  • KnowBe4
  • Mimecast

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: To enable a low risk migration, we follow a standard methodology based on three phases of Discovery, Assessment and Operation. We use either an agile or waterfall methodology depending on the most suitable approach for the customer. This includes reviewing the current environment/ applications/ infrastructure, assessing suitability for migration and the migration strategy, validation and testing, execution and operation. Having completed over 300 cloud migrations we are well versed in the process and ensuring a smooth delivery.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of our validation and testing, we will define and develop test strategy and plans, run systems testing and UAT and ensure a proof of concept is established before committing to go live. This allows our customers to try out the new platforms before committing to going live, reducing the risk of issues post migration.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Customers have access to our UK based Service Desk as part of any support service. ; We provide a variety of support packages from break / fix through to fully managed service. ; Standard Business Hours support is 0830-1730 Mon-Fri. 24x7 support is available.

Service scope

• Service constraints: Support available remotely for cloud services. Administrative access is required for fully managed or co-managed services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Vizst offers flexible support packages and levels based on customer requirements. ; ; Our standard Response Time SLAs are: P1 = 30 mins, P2 = 1 hour, P3 = 2 hours, P4 = 4 hours. ; Tickets can be logged by phone, email or online portal. Note P1 responses are immediate when logged by phone. ; ; Service Desk core hours 0830-1730 Mon-Fri and on call cover out of hours. 24x7 support available. Anything outside of the scope of the support agreement is not covered by the SLAs and will be considered on a case-by-case basis for all support packages.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Vizst offers flexible support packages and SLAs based on customer requirements, from break/fix through to fully managed service. Our standard Response Times are: P1 = 30 mins, P2 = 1 hour, P3 = 2 hours, P4 = 4 hours.; ; Service Desk core hours 0830-1730 Mon-Fri with on call cover out of hours. 24x7 support available. Anything outside of the scope of the support agreement is not covered by the SLAs and will be considered on a case-by-case basis for all support packages. ; ; All customers, regardless of their support package, have a dedicated account manager and access to technical pre-sales and support engineers.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: KnowBe4, Mimecast

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: British Assessment Bureau
• What the ISO/IEC 27001 doesn’t cover: There are no limitations to our certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Vizst Technology is committed to promoting sustainability. Concern for the environment and promoting a broader sustainability agenda are integral to Vizst Technology’s professional activities and the management of the organisation. We are ISO14001 certified and aim to follow and to promote good sustainability practice, to reduce the environmental impacts of all our activities and to help our clients and partners to do the same. ; ; Our Sustainability Policy is based upon the following principles: ; • To comply with, and exceed where practicable, all applicable legislation, regulations, and codes of practice. ; • To integrate sustainability considerations into all our business decisions. ; • To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it. ; • To minimise the impact on sustainability of all office and transportation activities. ; • To make clients and suppliers aware of our Sustainability Policy and encourage them to adopt sound sustainable management practices.; • To review, annually report, and to continually strive to improve our sustainability performance. ; ; Specifically, we are committed, amongst other initiatives, to: ; • Efficient printing, for example by double-siding all paper used and only printing where necessary. ; • Reducing the amount of waste produced by the business by encouraging employees to utilise reusable bottles, lunch boxes etc. ; • Ensuring that water/electricity is used responsibly by our staff by making sure lights, computers, taps etc. are turned off when not in use. ; • Recycling materials as extensively as possible by making sure we have paper, glass, plastic, and carboard recycle bins throughout the office. ; • Using technology to lessen the need for travel and reduce our overall carbon footprint and use public transport wherever possible when travelling is unavoidable.

  Tackling economic inequality

  We are fully committed to the principle of Corporate Social Responsibility (CSR) and aim to ensure that no relevant policy decisions are made within the business, without first evaluating the potential CSR impact. ; ; To tackle economic inequality, Vizst are committed to apprentices and work placements throughout all areas of our business including HR, Technology, Finance, Support and Marketing. We recognise that employing apprentices is a valuable way to upskill the local labour market and provide training opportunities with several of our directors developing via the apprenticeship route. ; ; Where possible, we hope to drive our recruitment of people from low-income backgrounds, BAME communities and those from the NEET category. As such, we refer all opportunities to local Jobcentres and work with local recruitment agencies and colleges to ensure vacancies are circulated within the area. In the event a skills gap is identified when undergoing monthly employee reviews as part of employee personal development plans, Vizst will actively support the employee(s) to undergo relevant training courses. ; ; We utilise a DMAIC approach while developing and implementing social value principles, utilising the Six Sigma DMAIC approach to identify any shortfalls or methods for improvement. Summarised, the DMAIC approach will entail: ; • Define: the issue/area is defined ; • Measure: the extent is measured. ; • Analyse: Root cause analysis is undertaken through investigations, identifying potential causes ; • Improve: improvement measures are suggested and implemented.; • Control: increased frequencies Along with the DMAIC approach ; ; Vizst will utilise the ability to collect direct feedback in the form of community surveys or online comment sections. We will be able to identify any trending service shortfalls. The data will be kept safe and secure accessible only by our Head of HR who will review these on a weekly basis.

  Equal opportunity

  Documented in our Equal Opportunities Policy, as well as in staff handbooks, our approach to recruitment, training and promotion has been developed based on best practice and statutory requirements such as the Equality Act 2010 guidance from the Equality and Human Rights Commission. ; ; In terms of recruitment, we: ; • Conduct quarterly reviews of our workforce, striving to ensure it represents the demography of the areas in which we work. ; • Utilise pre-prepared, anonymous application packs to eliminate potential prejudice from the application process. ; • Offer guaranteed interview schemes for disabled and protected characteristic individuals should they meet the criteria of a given job. ; ; The above are enabled through our Recruitment Policy, in conjunction with our Equal Opportunities Policy. ; ; Mandatory equality and diversity training is delivered to all staff, covering: ; • Our equality and diversity policy and its principles. ; • What constitutes as discrimination and how to report it. ; • Protected characteristics under the Equality Act 2010. ; • Positive equality and language techniques. ; • Fair recruitment and selection. ; ; This is then promoted through our positive equality culture, via: ; • Noticeboards: Reiterating our commitment to equality and creating positive workspaces, noticeboards provide contact details for senior staff to raise any equality issues with, as well as our commitment to maintaining fair, positive workspaces. ; • Office talks: We hold equality talks to discuss new initiatives and contributing to a positive equality culture, with focus on topics such as our zero-tolerance policy to discriminatory behaviour and inclusiveness. ; • Subcontractors: Where utilised, subcontractors are required to evidence their own equality and diversity commitments and adhere to our policies and procedures, with equality training delivered by ourselves as part of our induction.; • Reviews: Our Equal Opportunities Policy is reviewed annually, following incidents or changes to best practice to ensure maximum effectiveness.

  Wellbeing

  Our people are the lifeblood of our business and so just as important as industry and vendor awards are the recognitions we have received from Great Place to Work UK and as a Real Living Wage employer. We keep our employees fully informed of our policies and procedures and encourage them to share their ideas with us on both internal processes and the way our service is provided to customers. ; ; Continuous feedback is critical to ensure we don’t get complacent as a business. We send a quarterly Employee Survey out and report back to the employees on the results and our action plan. This ensures complete transparency builds trust within the business, ensures we are continually supporting our staff and they are being fairly recompensed for their work. ; ; Our organisation is keen to support and become involved in community initiatives and charitable work. We currently do this in the form of sponsorship and donations to national and local charities, which may be suggested by our staff, and the funding of community projects. Every suggestion is given due consideration. We recognise the importance of education in our community and supporting individuals during this process is key to advancement. We actively encourage our employees to progress professionally, offering training courses which are often funded by ourselves. We also offer a number of work experience placements in partnership with local schools to help reduce the number of those who are Not in Education, Employment, or Training (NEET). ; ; We maintain an open and honest approach to all of our communications, both internally with staff and externally with clients and stakeholders.

Pricing

• Price: £3.50 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@vizst.com. Tell them what format you need. It will help if you say what assistive technology you use.