TE DIGITAL LIMITED
Managed Salesforce Platform Support & Optimisation
ThirdEye are the UK's largest Independent Salesforce Partner.
Managed Salesforce Support & Optimisation provides proactive, premium support for public sector. We keep platforms secure, stable and continuously improving through expert support, optimisation and governance. The service ensures Salesforce delivers sustained value, high user adoption and reliable performance for business-critical services.
Features
- Proactive Salesforce platform monitoring and incident management
- Ongoing configuration, optimisation and performance tuning
- Release management and Salesforce enhancements support
- User access, security and permissions management
- Data quality, integrity and issue resolution support
- Integration and automation support for connected systems
- Regular platform health checks and improvement recommendations
- Named Technical Account Manager and service governance
- Experienced Salesforce-certified cloud support engineers
- Service reporting, prioritisation and roadmap planning using TE's Amplify framework
Benefits
- Reduces platform downtime and operational disruption
- Improves reliability of business-critical Salesforce services
- Ensures Salesforce remains secure and compliant
- Extends platform lifespan through continuous optimisation
- Improves user experience and adoption across teams
- Reduces internal support burden on buyer teams
- Provides predictable, transparent support costs
- Enables faster resolution of incidents and issues
- Aligns Salesforce improvements with organisational priorities
- Maximises long-term value from Salesforce investment
Architecture roles
Business architect
| £1,870.00 |
|
| £2,340.00 |
|
Data architect
| £1,870.00 |
|
| £2,340.00 |
|
Enterprise architect
| £1,870.00 |
|
| £2,080.00 |
|
| £2,340.00 |
|
Solution architect
| £1,240.00 |
|
| £1,460.00 |
|
| £1,630.00 |
|
| £1,830.00 |
|
Technical architect
| £1,630.00 |
|
| £1,870.00 |
|
| £2,080.00 |
|
| £2,340.00 |
|
Data roles
Data analyst
| £1,090.00 |
|
| £1,570.00 |
|
| £1,740.00 |
|
| £1,960.00 |
|
Data engineer
| £1,000.00 |
|
| £1,250.00 |
|
| £1,570.00 |
|
| £1,960.00 |
|
IT operations roles
Change and release manager
| £1,330.00 |
|
| £1,470.00 |
|
| £1,660.00 |
|
Product and delivery roles
Business analyst
| £780.00 |
|
| £870.00 |
|
| £1,110.00 |
|
| £1,240.00 |
|
| £1,390.00 |
|
Delivery manager
| £1,330.00 |
|
| £1,470.00 |
|
| £1,660.00 |
|
Product manager
| £1,330.00 |
|
| £1,470.00 |
|
| £1,660.00 |
|
Programme delivery manager
| £1,660.00 |
|
Quality assurance testing (QAT) roles
Quality assurance testing (QAT) analyst
|
£270.00 |
|
£300.00 |
|
£340.00 |
| £520.00 |
|
Test engineer
|
£270.00 |
|
£300.00 |
|
£340.00 |
|
£520.00 |
Test manager
|
£580.00 |
|
£650.00 |
Software development roles
Development operations (DevOps) engineer
| £870.00 |
|
| £970.00 |
£370.00 |
| £1,090.00 |
£420.00 |
| £1,570.00 |
£470.00 |
| £1,570.00 |
|
| £1,740.00 |
|
| £1,740.00 |
|
| £1,960.00 |
|
| £1,960.00 |
|
Frontend developer
| £780.00 |
£220.00 |
| £870.00 |
£240.00 |
| £1,290.00 |
£360.00 |
| £1,430.00 |
£400.00 |
| £1,610.00 |
£450.00 |
| £2,340.00 |
|
Software developer
| £780.00 |
£220.00 |
| £870.00 |
£240.00 |
| £1,290.00 |
£360.00 |
| £1,430.00 |
£400.00 |
| £1,610.00 |
£450.00 |
| £2,340.00 |
|
Non-mandatory Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
8a18365d-3512-4f15-b18a-9cb5a4d11df3
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
-
Other security certifications
-
No
Social value
-
Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Ensuring new workers are informed of their right to join a trade union
-
Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Activities to cascade good practice on fair working conditions throughout the supply chain
-
Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
-
How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
-
How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
-
Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
Service documents
Request an accessible format
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jake@thirdeyeconsulting.co.uk.
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