FUTURE PERFECT (HEALTHCARE) LIMITED

PANACEA Interoperability

PANACEA™ is a vendor-neutral platform using open standards with an openEHR clinical data repository to deliver true interoperability across hospital systems-suites, diagnostic and treatment hubs, and whole-system patient-centred integrated care. It also connects securely with research systems, enabling shared-care pathways and accelerating translation from research to practice.

Features

• Vendor-neutral openEHR clinical data repository platform
• Federates patient-data access across institutions and networks
• Liberates data from proprietary into open-standards records
• Integration hub supporting HL7-based and FHIR-based interfaces
• Microservices architecture enabling plug-and-play granular components
• Cloud-agnostic deployment on any provider or on-premise
• Supports multiple clinical terminologies including SNOMED and LOINC
• Real-time views with version-control for clinical audit
• Single-Sign-On integrated user-ID management with role-based security
• Configurable whole-pathway views, timelines, and workflow management

Benefits

• Enables true shared-care records across multiple care providers
• Rapid, affordable care-record sharing including proprietary system data
• Supports multi-provider pathways for tertiary and secondary care
• Accelerates translation from clinical research to clinical practice
• Manages diagnostics vendor-neutral archive system-wide efficiently
• Integrates AI, clinical-decision-support, and genomics data seamlessly
• Enables care interoperability globally through openEHR standard adoption
• Normalized data enables comprehensive analytics and business intelligence
• Agile changes without requiring entire system replacement upgrades
• Solves proprietary IT-system silo problems through open standards

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@future-perfect.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

131582509848381

Contact

Robin Stern, Director
07785 375700
admin@future-perfect.co

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: By our commitment and adherence to clinical safety assurance, we are required to fulfill the NHS standard of DCB-0129, which we do with pride. However, for clinical safety truly to be assured, this requires each customer to meet their standard of DCB-0160. We will always guide and assist in this process, and it remains a constraint on every customer that they do this.
• System requirements:
  • Hardware & OS: Windows 10+, macOS 13+
  • Security Compliance: ISO 27001, NCSC, AES encryption, SSL/TLS enforced.
  • Antivirus Protection: ESET Nod32 or equivalent, automatic updates enabled.
  • Cyber Essentials: Apply OS patches within 14 days of release.
  • Performance: Support for licensed concurrent users without performance degradation.
  • Scalability: Flexible architecture for future growth and service changes.
  • Browser Support: Chrome, Edge, Firefox, Safari, Opera compatibility required.
  • Hosting Standards: NHS-compliant hosting, Government Service Standard adherence.
  • Penetration Testing: CREST-approved third-party security testing mandatory.
  • Additional Controls: Multi-factor authentication, logging, monitoring implemented.

User support

• Email or online ticketing support: Yes
• Support response times: With our default service level agreement, 9 to 5 (UK time), Monday to Friday, we respond to all service incidents within 30 mins to 1 hour, depending on the urgency. For any out-of-hours requirements, details are available on request. FPH Support is alerted, through text messages and Teams notifications, to new incidents, and subsequently to approaching SLA action points, so as to ensure key SLA points are met. Through our Customer Support Portal, customers are able to monitor the progress of their tickets, and engage directly with the FPH Support team.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: In addition to our own internal testing, we have not performed any web chat testing with assistive technology users, but we are currently seeking to engage with our customers and their disabled staff, who will be able to provide a valid assessment of our meeting accessibility criteria, on our web chat and other customer engagement tools.
• Onsite support: Yes, at extra cost
• Support levels: See Service Definition Document.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: User documentation and online training is provided as standard.; On-site training and floorwalking can be provided. See SFIA rate card.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, users can export their configuration and data before the infrastructure is securely cleared of data. Bespoke data exports are available on request. Future Perfect retains all intellectual property in the software. The customer owns the configuration of the Panacea solution at the customer site. The customer does not receive the source code of the software.
• End-of-contract process: An agreed exit plan will be included in any contract with a customer, and Future Perfect would comply fully with the requirements as set out for contract exit in the contract. The exit plan will contain all the detail necessary to affect a smooth and orderly termination of the services and hand-over to the customer or a new service provider. As such, the deliverables and activities that would typically form part of an exit and handover include the obligations of each party, applicable schedule and timescales, and the approach to data migration.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Panacea user interface uses a responsive web design approach, meaning it can be used on a range of device form factors ranging from tablets to desktops. Minimum browser window sizes apply.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: User support portal .
• Accessibility standards: EN 301 549
• Accessibility testing: In addition to our own internal testing, we have not performed any web chat testing with assistive technology users, but we are currently seeking to engage with our customers and their staff who have disabilities, to provide a valid assessment of our meeting accessibility criteria, on our web chat and other customer engagement tools.
• API: Yes
• What users can and can't do using the API: The APIs' capabilities are principally designed to allow the exchange of data using standards such as openEHR, HL7v2 or FHIR. Future Perfect has a number of interfaces and APIs developed and is able to create specific solutions against clients' requirements.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Data interfaces for retrieving and persisting data. User interface.; Customisation undertaken by Future Perfect. See SFIA rate card.

Scaling

• Independence of resources: Performance monitoring included. Additional storage and compute resources can be quickly scaled using Government Cloud secure hosting option.

Analytics

• Service usage metrics: Yes
• Metrics types: Automatic updates to National Inherited Cancer Predisposition Register (NICPR).; Users can view metrics such as monthly active users, total logins, patient searches, registry actions, and lab results integration. Audit trails track user actions for compliance, while performance analytics show workflow efficiency and resource utilisation. Alerts and notifications are also monitored. For openEHR, metrics include adoption rate, feature utilisation, documentation efficiency, interoperability performance, audit logs, and system health (uptime, error rates). These metrics help users understand engagement, system reliability, and operational effectiveness, supporting continuous improvement and compliance.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data from the Panacea platform or openEHR by using built-in export tools that support standard formats like CSV, Excel, or FHIR. In Panacea, users access the integration hub or reporting module, select the required data set, validate fields, and export directly. For openEHR, users run AQL queries or use ETL tools to extract and transform data for migration, analytics, or compliance. Both platforms ensure data integrity and support custom export configurations for specific needs.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
  • OpenEHR
  • HL7 all versions
  • FHIR
  • Custom
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML
  • OpenEHR
  • HL7 all versions
  • FHIR
  • Custom

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We support high availability for the Panacea platform and openEHR, but the level of guaranteed availability depends on the customer’s chosen infrastructure and associated costs. While our architecture is designed for resilience and uptime, actual service levels—such as 99.9% or higher—are determined by options like cloud hosting, redundancy, and failover provisions selected during deployment. Customers who invest in premium infrastructure and support packages can achieve higher guaranteed availability, while basic configurations may offer standard uptime. We advise customers to discuss requirements to tailor availability to their needs.
• Approach to resilience: Panacea’s architecture is designed for continuous operation. Planned maintenance episodes are minimised as much as possible and are only required in exceptional circumstances – non-disruptive approaches to software release, patching, and database maintenance are used to maximise the availability of the solution. Through Government Cloud service, resilience techniques such as load balancing/service discovery, replication of data and duplication of server roles can be employed to minimise the impact of component failure. Extensive monitoring and alerting tooling is deployed; this enables issues to be quickly identified and addressed, often without end-user impact.
• Outage reporting: Dashboard; Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is controlled via Multi-Factor Authentication for the background cloud infrastructure and by username and password from whitelisted IP addresses for the web administration portal.
• Access restriction testing frequency: At least once a year
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Security By Design
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: ITIL and Azure DevOps
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management approach is proactive and continuous: we systematically identify, assess, prioritise, and remediate vulnerabilities across all systems, networks, and applications. This includes regular patching, risk-based prioritisation (using frameworks like CVSS), and comprehensive audit trails. We follow ISO 27001 and NCSC best practices, integrating vulnerability management into project delivery and operational processes. Staff are trained in security awareness, and we monitor for emerging threats, ensuring compliance and patient safety. Our methodology is regularly reviewed and improved to address evolving risks and regulatory requirements.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use real-time monitoring and automated alerts to detect suspicious activity, such as unusual logins or data access. Potential compromises are identified through anomaly detection and regular audits. When a threat is detected, our incident response team investigates immediately, isolates affected systems, and initiates containment and remediation. All actions are logged, and root cause analysis is performed. We aim to acknowledge and begin responding to incidents within minutes, prioritising critical threats to minimise impact and ensure compliance with industry standards for rapid detection and response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Conforms to ITIL and ISO 20000
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited accredited by ASCB
• ISO/IEC 27001 accreditation date: Friday 5 September 2025
• What the ISO/IEC 27001 doesn’t cover: The scope of the Management System applies to the following:-; THE PROVISION OF CONSULTANCY AND INTEGRATION SERVICES TO HEALTHCARE
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Citation ISO Certification Limited accredited by ASCB
• ISO 9001 accreditation date: Wednesday 8 March 2023
• What the ISO 9001 doesn’t cover: The scope of the Management System applies to the following:-; THE PROVISION OF CONSULTANCY AND INTEGRATION SERVICES TO HEALTHCARE
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: B714003d-1c8e-467f-a4ba-28636b6db90d
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications: Data Security and Protection Toolkit - 2024-25 (version 7)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at admin@future-perfect.co. Tell them what format you need. It will help if you say what assistive technology you use.