CLEAR VISUAL COMMUNICATIONS LTD

GoBright Room & Desk Booking Cloud Service

GoBright is an all in one Room Booking, Desk Booking and Visitor Management platform with additional Digital Signage.

Features

• Room Booking
• Desk Booking (Hot Desking / Desk Management)
• Visitor Management
• Digital SIgnage
• Parking Space Booking / Parking Management
• Analytics & Reporting
• Fault Reporting
• Real-time Room & Desk Occupation
• Interactive Mapping
• Microsoft & Google integrations

Benefits

• Book desks instantly to plan hybrid working days efficiently.
• Reserve meeting rooms using live availability to avoid clashes.
• Check-in automatically to release unused desks and improve utilisation
• Find desks using interactive floorplans for faster workspace selection.
• Book workspaces for teams together to support collaboration easily.
• Manage visitors digitally to speed up reception and improve security.
• Pre-register guests and notify hosts automatically to reduce delays.
• Book parking spaces alongside office attendance to simplify arrivals.
• View analytics dashboards to optimise space usage and reduce costs.
• Integrate with Microsoft and Google calendars to streamline scheduling.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

131704735083749

Contact

Rebecca McCartney
033 0088 3984
sales@clearvc.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: GoBright may elect to undertake a service interruption or outage to facilitate improvements to its systems or for maintenance of the Service. Details are available
• System requirements:
  • Modern web browser required: Chrome, Edge, Firefox, or Safari supported.
  • Stable internet connection required for real-time bookings and updates.
  • Microsoft 365 or Google Workspace recommended for calendar integration.
  • User accounts managed via SSO using SAML2 or Azure AD.
  • Mobile app requires iOS or Android supported operating systems.
  • Access to company Wi-Fi needed for in-office device connectivity.
  • Supported meeting room panels require PoE network and mounting.

User support

• Email or online ticketing support: Yes
• Support response times: The service includes standard support over email and telephone during normal working hours. Out of hours support and site visits are available at additional cost
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: What users can do; ; Use the chat in a standard web browser without installing any additional software.; ; Read and send messages using clear, plain text, with a simple message layout.; ; Resize the browser window and zoom in to make text easier to read (where supported by the browser).; ; Copy text from the conversation to use elsewhere (for example, saving troubleshooting steps).; ; What users may be able to do (depending on device and settings); ; Navigate using a keyboard (for example using Tab/Shift+Tab) if the chat interface supports this in their browser.; ; Use screen readers to read the conversation if the chat elements are labelled correctly by the platform.; ; What users may not be able to do reliably; ; Because accessibility has not been formally assessed, some features may not work consistently for everyone, including:; ; Guaranteed keyboard-only navigation across all chat controls and buttons.; ; Consistent screen reader announcements when new messages appear.; ; Full compatibility with assistive technology such as voice control software or alternative input devices.; ; Clear focus visibility and correct focus order in every browser and operating system.; ; Support available; ; If a user cannot access web chat effectively, we can provide support through alternative channels, such as email or phone.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: The service includes standard support over email and telephone during normal working hours. Out of hours support and site visits are available at additional cost.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onsite and / or offsite training. This can be arranged as part of the service agreement at the start or on request at an additional cost.; User Documentation; User videos
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A report can be run to return user data in PDF or CSV format. User data will include a name, email address and all existing room bookings for the next 2 years.; ; The application supports export of all data, including digital signage content.
• End-of-contract process: The buyer will be notified on 90 days & 60 days that the contract will automatically renew for a period of one year 30 days before contract expires.; ; The buyer must opt out a minimum of 30 days in advance of the contract expiry.; ; The contract will renew on identical terms and services that have been in effect for the final 12 months of the contract.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service is a complete management platform as well as a user self service platform with enhanced features. The mobile service is a user self-service for room and desk bookings.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service has a web-based interface (accessed through a browser) for users and administrators to manage and use the platform.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service interface is web-based and can be accessed using standard browsers. Users can navigate core functions such as viewing availability, making bookings, and managing accounts through clear menus and form-based pages. Users can zoom in using browser controls and use built-in device accessibility features where supported. We have not completed formal accessibility testing against WCAG or EN 301 549, therefore some functions may not be fully compatible with assistive technologies. For example, keyboard-only navigation, screen reader announcements, or focus order may vary by browser and device. Alternative support is available via email or phone.
• Accessibility testing: We have not completed formal interface testing with assistive technology users. Accessibility feedback is gathered informally during support interactions, and any issues raised (for example, keyboard navigation, screen reader usability, or readability at high zoom levels) are logged and prioritised for improvement. Where users cannot access the interface effectively, we provide alternative support routes such as email or phone.
• API: Yes
• What users can and can't do using the API: Using the standard service API a user can achieve the following:; ; • Control the behaviour of client devices; • User synchronisation with Azure/Active Directory; • Retrieve information about services; • Monitoring of the servers; • Pulling external data into signage layouts; • Reporting and alerting; • User provisioning
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The service can be branded with an organisational logo and colour scheme with workflows being built to match existing workflows. This is provided as part of the service.; ; Unique custom floor maps can be created, these are provided as part of the service.

Scaling

• Independence of resources: We protect users from the impact of other customers’ demand by designing the service for scalable, resilient performance. The platform is hosted in a cloud environment with capacity management and auto-scaling to handle peaks in traffic. We apply resource isolation and workload separation so high activity from one customer does not degrade performance for others. We also use monitoring and alerting to detect unusual spikes, with rate limiting and protective controls where needed to maintain stability. This ensures consistent availability and response times across users, even during busy periods.

Analytics

• Service usage metrics: Yes
• Metrics types: GoBright provides usage and performance insights through dashboards and reporting, including:; ; Desk utilisation (booked vs used, peak times, trends); ; Meeting room utilisation (occupancy, no-shows, popular rooms); ; Booking activity (number of bookings by day/week/month); ; Visitor metrics (visitor volumes, arrivals by time/day); ; Parking utilisation (spaces booked vs available); ; Location and floor usage (where demand is highest); ; User engagement (active users, adoption over time); ; These metrics help organisations optimise workspace capacity, improve planning, and reduce wasted space.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: GoBright B.V

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: All media data is stored on dedicated storage servers which form part of the overall offering. Data is exported to the application servers using CIFS V3 with full user and group management protection.; The data is not accessible from any other location, all access to the data for client devices and users is provided by the application instance.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export their data by downloading available reports or records from the admin interface (for example CSV exports where provided). Where exporting is not available, users can manually retrieve their information through the interface and request support for additional data extracts if required.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Microsoft 365/Azure AD synchronisation
  • Manual entry via the admin porta
  • API-based integrations
  • Calendar integrations
  • SSO provisioning

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: To protect the service availability the system has been designed so that in the event of a single VM host failure, access to all other instances is still available. This is achieved by having redundant servers and routing. This approach gives an expected availability of better than 99.999% or ‘five nines’, which equates to less than 5 minutes unplanned downtime per year.; ; Redundant routing is provided by the public Internet DNS.; ; To protect against the loss of one or more instances due to the failure of a VM host, there is the option for redundant operation of the core applications. This is provided by provisioning a clustered application instance. Again, this gives an expected availability of better than 99.999%.
• Approach to resilience: The redundancy described above contributes to the resilience of the service. Local and offsite data backups stretching back 30 days are also made to offer protection from accidental data loss and the ability to recover from a catastrophic event.
• Outage reporting: • Outages to components within the overall infrastructure are reported by email alert to the system administrators at Tripleplay.; • Outages to customer server instances or connected client devices are reported to both the customer and Tripleplay administrators by email and / or through a public user dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based permissions and least-privilege access. Administrative portals require authenticated user accounts, with access limited to authorised staff only. Privileged roles are controlled through approval processes, and access is reviewed regularly. Support channels are secured so only verified customer contacts can raise requests or view case information. Sensitive actions such as user management, configuration changes, and data access are limited to approved administrators. Session controls, strong password policies and, where available, SSO/MFA are used to reduce risk. Activity logging supports monitoring, auditing, and investigation of any unauthorised access attempts.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: GoBright has been selected by government departments across Europe.; A cost effective and highly secure solution, the GoBright platform requires very little operational expertise and support to maintain; the GoBright platform is multi-functional, multi-facet and multi-purpose.; ; Key features of our solution:; ; Room Booking; Desk Booking; Visitor Management; Digital Signage
• Information security policies and processes: We follow a structured set of information security policies and processes to protect confidentiality, integrity, and availability of data.; ; Security policies we follow; ; Information Security Policy (governance, responsibilities, and controls); ; Access Control Policy (least privilege, role-based access, and MFA/SSO where available); ; Data Protection & Privacy Policy (GDPR compliance, data minimisation, retention); ; Acceptable Use Policy (user responsibilities and secure working practices); ; Incident Response Policy (identification, containment, reporting, lessons learned); ; Vulnerability & Patch Management Policy (regular updates and remediation); ; Change Management Policy (controlled releases, approvals, rollback planning); ; Supplier & Third-Party Risk Policy (due diligence and ongoing review); ; Business Continuity & Disaster Recovery Policy (backup and recovery procedures); ; Reporting structure; ; Overall accountability sits with senior management, with day-to-day ownership held by a Security Lead / Operations Lead.; ; Security matters are reviewed through regular management reporting, including incidents, risks, and corrective actions.; ; Where required, suppliers and hosting partners provide assurance evidence to support governance.; ; How we ensure policies are followed; ; Mandatory security training for staff, reinforced with refreshers and secure working guidance; ; Access reviews and controlled onboarding/offboarding processes; ; Logging and monitoring of key systems to detect suspicious activity; ; Regular vulnerability checks and timely patching; ; Documented procedures for incidents, changes, and customer support escalation
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All new software components are approved by senior management prior to development and by senior developers through code review; during the development process. All new software releases are thoroughly tested and assessed for threats as part of a QA process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Application vulnerability scanning is performed prior to every new major software release using tools that generate OpenVAS and OWSAP reports. Detected threats are analysed and dealt and fixd as part of the software release if deemed necessary; ; Periodic scanning of the network and applications is also performed. If any new servere threats can be addressed as a patch, we have a process to address this.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: GoBright are confident in the security of their system. The system is constantly monitored and GoBright would be immediately notified if it became unavailable or was compromised in any way.; GoBright would then act appropriately and promptly to contain, recover, fix, notify and prevent further similar incident.
• Incident management type: Supplier-defined controls
• Incident management approach: Users have access to ClearVC's phone and email support service; This includes access to a trouble ticket system where incidents can be logged, prioritised and tracked. Tickets can only be closed once the customer is satisfied that the issue / incident is resolved.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Unrestricted full access to the cloud service is provided for the duration of 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 12.5%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CQS
• ISO 9001 accreditation date: Monday 14 July 2025
• What the ISO 9001 doesn’t cover: Our ISO 9001 certification covers our quality management system for the “Supplier and installer of workplace technology” only. ; ; Therefore, it does not cover:; ; Any activities outside the certified scope, such as services not related to supplying/installing workplace technology; ; Customer-owned systems, networks, or third-party platforms that we may interface with; ; Manufacture of hardware products (we supply and install, but do not manufacture)
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 89f046bb-6c18-4d78-84cd-323e56e51fbc
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@clearvc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.