Paragon Customer Communications (London) Ltd

Digital Agency

As part of Paragon, DCX is a full service digital agency with deep expertise in building and managing digital estates and marketing technology which allows organizations to deliver connected digital experiences.

Features

• Websites and Apps
• Digital Communications
• CRM
• Data and analytics
• Single view of customer
• user experience
• Multi-Site

Benefits

• Connected Experiences
• Better user experiences
• Reduced costs

£300 to £2,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at murdo.ross@paragon-dcx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

131890143851143

Contact

Murdo Ross
07977982754
murdo.ross@paragon-dcx.com

Planning

• Planning service: Yes
• How the planning service works: We have a team responsible for translating requirements into a technical architecture, ensuring that the right products and platforms are connected so that integrated experiences can be created for end users.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We are able to provide training as either a stand-alone service or as part of a programme of work.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We are able to help organisations to migrate from their on-prem solutions into the cloud or if needed, between cloud suppliers.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a dedicated QA testing team. This can be provided as a stand-alone service or will always be a key component of a build programme that we undertake.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have a managed service function whereby we can provide ongoing support and maintenance services. This can be shaped around the specific needs of the organisation with which we're working and we have a process framework which can be implemented in order to drive efficiency.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We have different response time SLAs available and can provide 24/7 support if needed.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We use enterprise grate platforms with specific features tailored to users with specific accessibility requirements.
• Web chat accessibility testing: N/A
• Support levels: A named account manager will always be a primary point of contact. Specific SLAs will be agreed upon to meet the needs of the engagement.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Acquia, Salesforce, DotDigital, Apteco, Accoustic, Quadient, Azure, AWS.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 29/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Standards Council
• PCI DSS accreditation date: 29/11/2023
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Paragon Customer Communications Ltd (Paragon) is a leading provider of outsourcing services for ; customer communications management. Paragon provides consultancy and integrated solutions across ; the entire communications life-cycle, including marketing services management, creative and ; presentation services, print management, office communications management, transactional printing, ; back office processing, courier transportation services and content management.; The policy of Paragon is to direct our affairs with due regard to the environment and to the efficient use ; of energy and natural resources, focusing on minimising environmental impact and resource waste. This ; will be achieved and reviewed on a regular basis through the implementation of a formal environmental ; management system certified to the ISO14001 and ISO50001 Standards.; At Paragon we strongly believe that strong environmental and energy management is vital to future ; growth, development and the success of the company. The Objectives and Targets of Paragon will be ; formally implemented through the environmental management system and reviewed by senior ; management on an ongoing basis

Pricing

• Price: £300 to £2,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at murdo.ross@paragon-dcx.com. Tell them what format you need. It will help if you say what assistive technology you use.