Advanced Business Solutions

Job Management

Configurable enterprise mobile working solution providing workflow driven job management functions enabling a resource to process mandatory responsibilities such as vehicle checks and risk assessments. Progress a job through to completion recording labour, materials’ consumption, and miscellaneous costs capturing images, signatures and forms data collection.

Features

• Less Paperwork, Efficiency, Less Travel, Single Data Entry,
• More Jobs through direct entry from your workforce
• Increased First Time Fix, Reduced No Access
• Real-time Response to Service Failures and Jeopardy Management
• Real-time Reporting and Analytics
• Improved Job Satisfaction
• Cashable Savings and Return on Investment through efficiencies and automation

Benefits

• Mobile Applications, Mobile Software, Workforce Mobilisation, Process Mobilisation, Job Management
• Data Display/Capture, Signatures, Photographs, Sound, Video, Form Creation/Customisation/Builder,SMS
• Offline Working, Device Agnostic, Hybrid Development
• Job Scheduling, Job Management, Workforce Management, Online Booking, Job Workflow
• Real-time Reporting, Management Information, Business Information, KPIs
• Reporting Dashboard, Bespoke Reporting, Mobile Reporting

£143.57 to £659.10 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

132006651867955

Contact

Bid Support
0330 343 8000
bidmanagementteam@oneadvanced.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None.
• System requirements:
  • Android or IOS
  • Cromium based browser
  • Windows 10 or Windows 11

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Upon receiving a Support Request, but in any event within 2 working hours during Normal Business Hours, the Service Desk will prioritise the call in accordance with the process set out below. ; ; Priority 1 - Target within 1 hour; Priority 2 - Target within 4 hour; Priority 3 - Target within 8 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 08:00 to 17:30 working days, Monday to Friday. Extended hours and Public Holiday support available by arrangement and at additional cost. Additional costs dependent upon wider contract, number of users, deployment complexity. Technical Account Managers and Cloud Support Engineers can be provided at additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Following procurement a project kick off meeting will determine the course or action, project milestones and key delivery dates. Suitable solutions design and analysis will take place followed by a project phase including full training and implementation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Excel
  • Microsoft Project
• End-of-contract data extraction: CSV exports via the front end or database extracts can be accommodated.
• End-of-contract process: Secure deletion/destruction of the data will be carried out. A certificate of destruction can be provided on request if required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile application optimised for devices of all types, responsive design with hybrid development model. Offline working available on mobile devices, device agnostic.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: All creation, work flow and content handling is supported via APIs. All Data collected via the hand helds can be retrieved using the API call and response. Please note this does not include ALL functions of the UI.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The high level of configurability within the product(s) allows for a significant degree of customisation. Customisation is controlled by security and privileges can be allocated to a role or user. Customisation on the whole is delivered via the front end.

Scaling

• Independence of resources: Non-contested cloud infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: Service alerts and monitoring and a full reporting suite of real time dashboards.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Export options via front end GUI. Extract Options are available through our Business Intelligence product and other reporting tools
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: 99.5% infrastructure availability, 99.5% application / service availability.
• Approach to resilience: Multiple independent WAN connections. Multiple independent firewalls. VMWare vSphere clustering technology with optional DR failover to secondary data centres. Multiple independent power supplies, with diesel generator backups Optional DR failover to secondary data centre.
• Outage reporting: Incident reports produced on an ad hoc basis as and when outages arise.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Only registered and approved users can raise support tickets through the Advanced Field Service support portal (http://support.Advanced Field Service.com) and these tickets can only be raised for that customer's service.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified by BSI accredited by UCAS
• ISO/IEC 27001 accreditation date: 30/06/2021
• What the ISO/IEC 27001 doesn’t cover: All activity on G-Cloud is covered by ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: OneAdvanced has a full Information and Security policy which adheres to ISO27001 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: OneAdvanced have a full change management plan which is certified under ISO20000 and includes provision for a variety of change management and configuration requests across all components and services. Changes are assessed for impact including security. Change requests require full process, review and sign off.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Third party data centres are covered by ISO27001 certifications: BMTRADA cert #80 andBSI cert #IS12061. Cronos provide Operating Systems and are covered by ISO 27001 cert #12647 (ISOQAR) Advanced Field Service, of which Job Management is a component, are ISO 27001, ISO 9001 and ISO 20000 accredited with a certified incident management process. Advanced Field Service's incident management process is covered by our ISO 20000 accreditation and the use of Advanced Field Service's online support portal (http://support.oneadvanced.com).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Intrusion alerts, wider system alerts and failures monitoring, server events and full monitoring from our hosting partners.
• Incident management type: Supplier-defined controls
• Incident management approach: Third party data centres are covered by ISO27001 certifications: BMTRADA cert #80 andBSI cert #IS12061. Cronos provide Operating Systems and are covered by ISO 27001 cert #12647 (ISOQAR) Advanced Field Service, of which Job Management is a component, are ISO 27001, ISO 9001 and ISO 20000 accredited with a certified incident management process. Advanced Field Service's incident management process is covered by our ISO 20000 accreditation and the use of Advanced Field Service's online support portal (http://support.oneadvanced.com).

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to building a better tomorrow for our staff, customers and wider community through outstanding environmental sustainability performance. Our vision is underpinned by five core principles: ; ; To protect the environment by reducing our carbon footprint ; To reduce the environmental impact of our operational activities through effective management of our estate ; To create and maintain a positive environmental sustainability culture ; To maximise the positive impact of our sustainability actions through effective communication, collaboration and partnership ; To fulfil all environmental compliance obligations and seek to exceed regulatory requirements ; ; To achieve this vision, we continuously invest in and develop our ESG strategy to provide a structured and meaningful approach to our climate activity. Our success also relies on effective engagement with staff, utilising and developing their skills, knowledge and understanding. ; ; We have launched a number of initiatives to reduce our GHG emissions on an annual basis, since 2018 we have seen a reduction in 36% in our total GHG emissions. ; ; We are proactive in the property management of our offices, maintaining pressure on landlords and staff to ensure energy efficiency. Home working is facilitated and encouraged, and unnecessary travel is minimised by the delivery of consultancy, training and implementation services remotely, where appropriate. Reducing the amount of paper we generate is a key focus, and we use recycled paper - which we then recycle ourselves. We have also taken steps to recycle other materials such as plastics, food and cardboard. We comply with WEEE regulations and recycle our electrical items. All our UK based offices are entirely using green electricity and we have undertaken an office consolidation project to minimise unnecessary carbon expenditure. ; ; We are focused on our transition to a Cloud service company ensuring our customers have solutions which are future proofed and don’t require costly or energy inefficient hardware.

  Covid-19 recovery

  In the event of a similar incident OneAdvanced has a documented Health and Safety policy regarding Covid-19 Arrangements, which focuses on handwashing, hygiene, self-isolation and social distancing. ; ; As part of our transition to hybrid working we provided all employees with the materials and processes to allow them to work at home indefinitely. In the event of a similar incident all staff are able to work from home for as long as is required. This allows them to prioritise their health and safety and avoid risk of transmission. ; ; Working from home is undoubtedly challenging and may have a negative impact on the wellbeing of our employees. We provided guidance for staff working from home to stay connected e.g., quizzes, coffee mornings and time allocated for informal catch ups. ; ; We have also made changes to our approach to visiting customers on-site. Where appropriate, training and consultancy can be provided virtually. ; ; With the increase in remote work and changes in the software landscape we have invested significantly in digital transformation and cyber security to ensure the safety of the business, employees and customers. This includes protection of personal data.

  Tackling economic inequality

  OneAdvanced is committed to tackling economic inequality. We are renowned for our recruitment processes which seek to eradicate biases that can perpetuate economic inequality. We hire for potential rather than based on experience. ; ; Our commitment to tackling economic inequality is also exemplified in our pay reporting transparency. In addition to the legal requirements to produce a Gender Pay Gap Report, we have also released our Diversity Pay Gap Report to ensure accountability and so that we can take steps to address economic inequality within our own employee base. ; ; As we develop as an organisation and embrace our role in bettering society we are building features into our products to assist us in tackling economic inequality. One example of this is our education software that is used by prisons in the UK to help educate individuals that have been in the prison system and broaden their opportunities for education. Another example is the service we provide to many NHS offices across the country which allow them to act more efficiently and see more patients each day. ; ; A focus of OneAdvanced is to commit to increasing our community outreach. As part of our strategy we are planning to implement a regular schedule of community education workshops for local schools, colleges and other groups. Examples include ‘How to get started in Tech’ and coding classes. Each employee is entitled to 1 paid day they can use to volunteer for a cause close to their heart including those that are aimed at helping those from lower socio-economic areas. ; ; Our learning and development team are in place to allow our staff the opportunity to develop their skillset and further their professional career. This can allow disadvantaged individuals to increase their opportunities to secure high paying jobs both within the software industry and outside of it.

  Equal opportunity

  Cultivating a diverse workforce and inclusive culture is a priority for OneAdvanced. Diversity of experience, age, race, ethnicity, culture, gender and sexual orientation provides a wide range of talent from entry level through to our leadership teams creating richer perspectives and a powerful frame of reference. ; ; Not only is it right to recognise and celebrate differences, and ensure everyone has the opportunity to thrive, but creating a culture that is genuinely committed to a meritocratic workplace is important to our success. Ensuring all our employees understand and engage with our values, and have the opportunity to realise their full potential, is fundamental to our business. ; ; We have published 4 Diversity Pay Gap reports that extend beyond the legal requirement for gender to ethnicity, sexuality, education, disability and socio-economic status. This data provides transparency and will aid us significantly on our journey to creating a fair and equitable workplace for all. ; ; OneAdvanced is delighted to have been announced as one of the top 100 Diversity Leaders of 2020 across UK businesses following an independent survey carried out on behalf of the Financial Times. The award assesses diversity across gender, age, ethnicity, disability and sexual orientation, and ranks organisations in Europe on the extent to which they offer diverse and inclusive workplaces. The survey focused on two broad areas, looking at the scale in which employers promoted diversity within the workforce, and identifying companies that stood out when it came to encouraging diversity and equal opportunities. ; ; OneAdvanced is renowned for its innovative recruitment process, which seeks to eradicate bias – unconscious or otherwise – when hiring. In our recruitment, we use tools that give us additional insight into intellect and attitude, and remove CVs from the interview process, so managers go in without preconceptions.

  Wellbeing

  We take wellbeing very seriously at OneAdvanced, employees have access to the following initiatives to promote wellbeing: ; ; Our Employee Assistance Program (EAP) is a 24/7 phone line where our employees can speak to a trained professional regarding any matters. Whether that is related to their current workload, or whether it is related to their finances for example. This service is 100% confidential. ; ; The Wellbeing hub on our internal website is central point for resources, such as the Thrive app to which our employees have an access code. In addition, the Hub is a link to our partnership with Perks at Work who offer discounts and classes for wellbeing, fitness, and meditation. ; ; Our offices have been made more friendly and accessible than ever before as part of our office changes brought on by the new, flexible ways of working. All our offices now contain a ‘wellbeing room’, sharp boxes for needles and free sanitary products in all bathrooms (available to guests as well as our staff). ; ; We are undertaking an exercise to update our employee value proposition and undertook research to identify what factors employees themselves want. This was done so we can provide benefits that our employees will value from the most and benefit their health and wellbeing.

Pricing

• Price: £143.57 to £659.10 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.