LINEA ASSOCIATES LIMITED

Employee Engagement Platform

Our Employee Engagement software is a powerful all-in-one online employee voice and belonging platform. The innovative Feature-Suite of complementary community engagement tools work together to massively boost employee involvement in organisation activities. The platform is designed to develop limitless networks to maximise and synchronize information transmission, internally and externally.

Features

• App based
• Real time reporting
• Candidate tracking
• Access anywhere
• Participation notifications
• Job upload & sharing
• Extended reach
• Message amplification
• Secure, GDPR complaint system
• Internal communications function

Benefits

• Employees to share open vacancies with their social networks
• A great way to build employer brand
• Motivate employees with incentives
• Extend the reach beyond the normal attraction channels
• Give an authentic voice to employees
• Manage everything online through any device
• Company announcements pinged directly to employee mobiles
• Full reports on the best channels to find new hires
• Secure communications app which can be shared across any business
• Live communications, vacancies and employer messages

£12.50 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.schneider@lineaassociates.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

132094149628389

Contact

Claire Schneider
07950130067
claire.schneider@lineaassociates.net

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Community cloud
• Service constraints: We recommend a planned maintenance contract
• System requirements:
  • All users should clear session data daily
  • Computers with login information are not left unattended
  • Contractors issued temporary passwords which are revoked at contract termination
  • Passwords stored in a secure/encrypted cloud based password storage service
  • Passwords for computers and password managers reset every 6 months.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times are generally within 24-48 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We will use a 3rd party to implement this. We use html 5 markup, CSS, and a range of Javascript frameworks to make the adaptive experiences manageable and accessible. Our sites are portable and can be accessed by many mobile devices, tablets, a range of browsers and future web-enabled devices. Regardless of feature set or capability.
• Onsite support: Yes, at extra cost
• Support levels: We do provide support on our premium package. Which includes 24 hour support and a technical account manager. This would be outsourced to a 3rd party.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide an online training roadmap to build up to your launch which involves a 6 week action plan to countdown to launch. This is followed by a 6 week road map to success.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is an easy to use export button in the client portal. Following the closure of an account, the user is given a grace period of 30 days to download all of their data.
• End-of-contract process: The user account is closed and the user is given a grace period of 30 days to export all of their data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The app is designed for mobile use. The back end portal & dashboard is designed to be accessed via a web browser.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: We have an SSL secure dashboard with a super admin functionality that users can access
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: We haven’t tested formally with assistive technology but do build to be fully compliant. We use in phone features
• API: No
• Customisation available: Yes
• Description of customisation: Super admin can change the logo and company details as well as adding locations. Only the super admin can customise.

Scaling

• Independence of resources: Unless otherwise instructed our data is hosted on Digital Ocean servers based in the UK, Digital Ocean is a hosting framework built on AWS (Amazon Web Services) infrastructure. Data is transmitted exclusively through SSH access. SFTP is enabled, but is not used as part of our security policy. This means that the system can scale up exponentially depending on the amount of user demand

Analytics

• Service usage metrics: Yes
• Metrics types: There is an easily accessible dashboard on the homepage of the admin portal. It’s pulled in through an API and all data comes through in real time
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is an easy to use export function in the client portal
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Support is consistently assessed against specific SLA's. Support is provided to clients in line with the agreed system requirements and clients extras as part of the programme. Any issues regarding this process will can be escalated to the account manager who will take the appropriate action to ensure SLA achievement and compensate the client in situation where this is deemed appropriate and necessary.
• Approach to resilience: Available on request.
• Outage reporting: We have a monitoring tool which immediately notifies us if there is any downtime. Users are notified via a public dashboard and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We have put in place appropriate security measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Our development process implements a version control system hosted by Atlassian (BitBucket) a 3 remote environment system and specific local environments.
• Information security policies and processes: Production Environment:- Unless otherwise specified our sites will be hosted on Digital Ocean servers based in the UK. Personal data or data related to the function of this product is stored on the same server. Staging Environment:- The staging environment is also hosed on a mirrored Digital Ocean server based in the UK. Data for the purposes of testing is stored on the Database on the same server. Personal data beyond usernames/passwords/emails for test users are not stored on this server. Development Environment:- The development environment is hosted on a mirrored Digital Ocean server in the UK. Data for the purposes of testing is stored on the Database on the same server. Personal data beyond usernames/passwords/emails for test users are not stored on this server. Web access to the development environment is restricted to Linea teams unless otherwise specified. Local Environments:- All team members and project contractors are granted access to a database file containing no personal data beyond usernames and passwords for testing purposes. In addition to this developers are granted access to the atlassian account and the repository they are working on. The team working on every project is named as part of the project set up process.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a change management process which we use as a touchpoint for any new functionality required.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Security and the data behind a platform is essential. This is considered throughout the process. We offer penetration testing delivered by a third party provider to test the security of our platform before the site is launched to make sure it meets the required standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a 3rd party software to identify threats
• Incident management type: Supplier-defined controls
• Incident management approach: Security incidents are inevitable and they will vary in their business impact. All incidents need to be effectively managed, particularly those that invoke the organisation’s disaster recovery and business continuity plans. How risk are managed? Obtain senior management approval and backing. Establish an incident response capability. Provide specialist training Define the required roles and responsibilities Establish a data recovery capability Test the incident management plans Decide what information will be shared and with whom Collect and analyse post-incident evidence Conduct a lessons learned review Educate users and maintain their awareness Report criminal incidents to Law Enforcement.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Step 1 — Discovery: Asking questions regarding environmental management practices, current suppliers and management procedures. This phase provides the backbone for all subsequent phases. Step 2 — Alignment: Identify/investigate characteristics of stakeholders playing a role in the success of the business. We identify areas/opportunities for stakeholders to collaborate in creating sustainable practices and aligned projects. Step 3 — Establishing Priorities: Analyse/prioritise actions taken to ensure effective participation in sustainability. Considering interactions sustainability has with commercial strategy and objectives. We focus on high win-win components, whilst considering relevant legislation and standards. Initial actions should deliver positive commercial impact for the client, in addition to the chosen areas of sustainability. Step 4 — Implementation: Based on steps 1 to 3, we will identify actions that can fast-track sustainability. We work closely with clients to collate all information into working documents containing objectives, KPIs, actions, deadlines, and responsibilities. Step 5 — Looking, Learning and Adapting: We view sustainability from different perspectives, helping clients ‘look, learn and adapt,’ so they can embed approaches which create their own sustainability heritage. All stakeholders are guided to work together in achieve ongoing successes, with commerce and sustainability interlinked.

  Covid-19 recovery

  Our service provisions can play a crucial role in supporting COVID-19 recovery efforts in several ways: Remote Work Solutions: With many organizations shifting to remote work arrangements during the pandemic, many of our services can provide essential tools and platforms for communication, collaboration, and project management, enabling clients to maintain productivity while ensuring the safety and well-being of their employees. Data Security and Compliance: Our services offer robust security measures and compliance frameworks to protect confidential information and ensure compliance with relevant regulations, such as GDPR. Scalability and Flexibility: The flexibility and scalability of our services allow clients to quickly adapt to changing demands and scale their operations as needed during the recovery phase. Whether it's scaling up to meet increased demand for online services or scaling down to optimise costs, we provide the agility and flexibility required for effective recovery efforts. Cost-Efficiency: We provide efficient and effective services at cost-effective rates. This cost-efficiency is particularly beneficial for organisations facing budget constraints or financial uncertainty as they navigate the recovery phase.

  Tackling economic inequality

  We consider it imperative to ensure the talents and skills available throughout the entire community are considered where opportunities to support programme delivery arise. We are committed to achieving and maintaining a workforce & supply chain which broadly reflects our values and the local community in which our support is being provided. This results in local community investment and benefit. We will: Actively promote awareness regarding careers in local areas of skill shortages relevant to the contract Aim to recruit and train people from the local community not currently in work or education Ensure that the contract fulfils the criteria of “good work” – as defined in the Good Work Plan (fair pay, participation and progression, voice and autonomy, etc) Always consider the impact of economic inequality through our services and embed objectives into programme governance and PMO processes, developing KPIs to effectively evaluate these processes and actively challenge any decisions which don’t actively address economic inequality. We will collect data covering the following areas: • Income Inequality. - the extent to which income is distributed unevenly in a group of people. • Pay Inequality – the difference between people’s pay from employment only. • Wealth Inequality – the unequal distribution of assets in a group of people. • Gender pay gap – ensuring that people are paid based on experience and subject matter expertise only. • Embracing equality and diversity thus attracting a broad range of talent. We have adopted the Gini Index for measuring, monitoring and reporting against income distribution across local populations. The Index serves as a gauge of economic inequality. We will use the collected data to ensure that resource connected to our programmes are all paid fairly for their level of expertise and experience. Furthermore, we will develop individuals and invest in local supply chains.

  Equal opportunity

  We are committed to promoting diversity, equity, and inclusion within our internal and external workforce. Our approach aims to address issues related to inequality in employment, skills, and pay, both within our organisation and those of our key sub-contractors. This method statement outlines our strategies to meet the Award Criteria, demonstrating our understanding of the issues and presenting concrete measures to tackle inequality. Measures to Tackle Inequality: Recruitment and Hiring Practices: • Ensure inclusive recruitment processes to attract a diverse pool of candidates. • Set diversity targets for hiring and track progress regularly. • Provide unconscious bias training for hiring managers. Skills Development: • Design and implement training programmes to enhance the skills of all employees, ensuring equal access and opportunities for professional development. • Establish mentorship and coaching programmes to support underrepresented groups. Pay Equality: • Conduct regular pay equity audits to identify and rectify any discrepancies. • Promote transparency in pay structures and communicate the organisation's commitment to fair compensation. • Provide ongoing training to HR and management to ensure awareness of pay equity principles. Monitoring and Reporting: • Implement a robust monitoring system to track key metrics related to employment, skills development, and pay equality. • Produce regular reports assessing the impact of implemented measures and outlining areas for improvement. Linea is dedicated to fostering an inclusive and equitable contract workforce. Our method statement demonstrates a comprehensive understanding of the issues surrounding inequality in employment, skills, and pay. Through proactive measures, continuous monitoring, and collaboration with key stakeholders, we are committed to creating a workplace that reflects diversity, promotes skill development, and ensures fair compensation for all.

  Wellbeing

  We are committed to promoting and maintaining the mental health and well-being of our internal and external workforce. We recognise that mental health is a vital component of overall well-being, and we are dedicated to creating a supportive work environment that fosters mental health awareness, reduces stigma, and provides resources for employees to seek help when needed. Objectives: Promote Mental Health Awareness: We conduct regular awareness campaigns to educate employees about mental health, reduce stigma, and encourage open conversations. We provide information on common mental health issues and available resources. Create a Supportive Work Environment: We aim to foster a culture of inclusivity, empathy, and respect. We encourage open communication and ensure workers feel comfortable discussing mental health concerns without fear of discrimination or judgment. Provide Resources and Support: We offer access to mental health resources, such as counselling services, support groups, and educational materials. Confidentiality: We ensure confidentiality regarding employees' mental health concerns. Information about an employee's mental health will only be disclosed to relevant parties with the employee's explicit consent, except in cases where there is a risk of harm to the employee or others. Return-to-Work Support: We have implemented a structured return-to-work programme for employees who have been on mental health-related leave, providing support and accommodations as needed. EAP (Employee Assistance Programme): We provide access to an Employee Assistance Programme offering confidential counselling services, mental health assessments, and referrals to appropriate professionals or services.

Pricing

• Price: £12.50 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.schneider@lineaassociates.net. Tell them what format you need. It will help if you say what assistive technology you use.