COMPUTACENTER (UK) LIMITED

Computacenter Resale of BMC Helix

BMC Helix is an AI‑driven SaaS platform delivering intelligent ITSM, AIOps, and automated service operations across multi‑cloud environments. It provides real‑time visibility, predictive analytics, cognitive automation, discovery, and proactive issue resolution to improve service reliability, reduce MTTR, and enhance employee and customer experiences.

Features

• AI-driven ITSM for intelligent, predictive enterprise service management.
• Real-time IT visibility with advanced anomaly detection and monitoring.
• Automated root cause isolation to accelerate troubleshooting and MTTR.
• Cognitive AI agents to streamline workflows and automate tasks.
• Service-centric event correlation for faster business-impact insights.
• Agentless discovery for instant visibility of assets and dependencies.
• Dynamic service modelling for seamless multi-cloud configuration updates.
• Predictive analytics to stop outages before they even happen.
• AI-powered self-service and virtual assistance for better user experiences.
• Integrated knowledge management for faster, more accurate incident resolution.

Benefits

• Reduce MTTR with predictive analytics and automated root-cause isolation.
• Improve decisions with real-time visibility and service health insights.
• Boost productivity by automating manual tasks with agentic AI.
• Enhance experience via intelligent self-service and AI virtual assistance.
• Proactively prevent outages with anomaly detection and dynamic modeling.
• Strengthen stability through automated discovery and accurate dependency mapping.
• Solve problems faster using situational analysis and AI recommendations.
• Lower operational costs by deflecting tickets to virtual agents.
• Improve compliance with full visibility across hybrid environments.
• Boost collaboration with AI-assisted ChatOps and cross-functional insights.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

132344272446826

Contact

Colin Smith
+44 (0) 7386694023
Government@computacenter.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: BMC Helix services rely on underlying public or private cloud infrastructure, and availability may be affected during scheduled maintenance performed by BMC’s SaaS Operations team. Cognitive and AI‑driven capabilities depend on continuous data ingestion, meaning limited visibility or incomplete telemetry can reduce accuracy of insights, anomaly detection, and automation. Some features, such as discovery and topology mapping, require appropriate network access, permissions, and firewall configurations. Containerized deployment options in private or hybrid clouds require compliant Kubernetes environments. Service performance can vary based on third‑party integrations and customer‑managed components connected to Helix services.
• System requirements:
  • Access Helix SaaS via a modern, supported web browser.
  • Secure identity provider or Helix credentials required for authentication.
  • Stable internet connectivity required for real-time analytics and operations.
  • Maintain endpoint protection and anti-malware on all user machines.
  • Firewall rules must permit secure outbound communication to Helix.
  • Permissions required for secure integration with external enterprise applications.
  • Customer must maintain licenses for integrated third-party systems.
  • Consistent telemetry required for anomaly detection and predictive insights.
  • Use supported authentication for secure admin and user access.
  • Customer-provided LLM required to enable Generative AI capabilities.

User support

• Email or online ticketing support: Yes
• Support response times: BMC Helix support is delivered through BMC’s global SaaS Operations and Support Central teams, providing timely assistance for service issues, incidents, and requests. Response times vary by severity, with critical issues addressed promptly to maintain service reliability and uptime across the SaaS platform. Customers receive continuous operational oversight supported by AI‑driven insights and automation that reduce resolution times, accelerate troubleshooting, and provide improved visibility into emerging issues. Support availability and response performance reflect BMC’s world‑class SaaS operations practices designed to maintain stability, reduce MTTR, and ensure uninterrupted service delivery across enterprise environments.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/a
• Onsite support: Yes, at extra cost
• Support levels: N/a
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Yes
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: N/a
• End-of-contract process: N/a
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: BMC Helix provides a modern, cloud‑hosted interface designed for intuitive access to IT service and operations capabilities. The platform offers a unified, web‑based experience where users interact with AI‑powered ITSM, AIOps, automation, discovery, knowledge management, and service workflows. The interface is delivered from BMC’s contracted SaaS service locations and provides consistent access across devices through standard web browsers. Users benefit from embedded agentic AI capabilities, real‑time insights, and streamlined workflows that help simplify service delivery and operational management. The Helix interface is designed for multi‑cloud environments, ensuring reliable, high‑performance access to enterprise service operations.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/a
• API: Yes
• What users can and can't do using the API: BMC Helix exposes APIs that enable organizations to connect external monitoring, ITSM, and observability sources so Helix can ingest metrics, events, logs, traces, incidents, changes, and topology, and apply analytics, correlation, and automation across that data. These integrations allow customers to centralize service context, reduce alert noise, accelerate root‑cause isolation, and drive automated remediation using Helix’s AI/ML capabilities.; APIs are used in conjunction with Helix’s service‑centric data model to update service health, reconcile topology, and coordinate actions with existing automation tools—supporting proactive issue prevention and faster recovery. Customers can also leverage Helix’s multi‑cloud, containerized SaaS architecture to access capabilities securely via standard web protocols, as documented in the Helix subscriber guidance.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: BMC Helix enables organisations to tailor and extend their service experiences using BMC Helix Innovation Studio, a core component of the Helix platform designed specifically for building, modifying, and orchestrating service workflows. Innovation Studio provides a low‑code development environment where authorised users can create new applications, define data models, configure business processes, and set automation rules aligned to organisational needs. It consolidates the capabilities of the Action Request System and BMC Helix Innovation Suite, offering a unified environment to customise service behaviours across ITSM, case management, digital workplace, and operational workflows.; Administrators can use Innovation Studio to define process logic, create forms, build UI components, integrate external systems, and establish role‑based permissions allowing custom solutions to run natively within the Helix SaaS environment. The platform’s support for shared foundation data ensures that customisations remain consistent and interoperable across Helix applications without requiring complex sync utilities.; Customisations can extend into AI‑driven experiences by incorporating agentic automation, service insights, and workflow triggers from the Helix platform. All changes operate within the governance, security, and operational controls defined by the BMC Helix SaaS model, ensuring that custom components are deployed safely and managed according to Helix’s cloud‑based architecture.

Scaling

• Independence of resources: N/a

Analytics

• Service usage metrics: Yes
• Metrics types: BMC Helix provides real‑time service metrics through dashboards that track availability, performance, and compliance. Key performance indicators include total events, anomalies, incidents, mean time to resolve (MTTR), and noise reduction, all visible via the Helix AIOps or Service Monitoring overview pages. ; Service Level Management dashboards provide metrics on service targets, SLA performance, trend analysis, and compliance reporting to help IT and business teams monitor service quality. ; Additional KPI reporting enables tracking of historical and summary performance trends through Smart Reporting.
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: BMC Helix

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Additional compliance frameworks include FedRAMP, DoD IL4/IL5, C5, PCI DSS, HIPAA, and NIST SP 800‑171. All data at rest is encrypted using AES‑256‑GCM, TDE, or encrypted file systems, and any removable media uses FIPS‑validated hardware encryption. Facilities use 24/7 monitored Tier III datacentres with biometric and CCTV‑backed access controls.
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing

Data importing and exporting

• Data export approach: BMC Helix provides a defined process for extracting Customer Data at the end of service, as documented in the BMC Helix Data Extraction Policy. Customers are responsible for extracting their own data before their service instance is decommissioned. BMC provides access to the Helix environments for a designated extraction window, during which customers can download or export their data in accordance with their organisational needs. BMC does not manipulate or transform Customer Data during this process. Once the extraction period ends, BMC proceeds with the decommissioning activities defined in its data‑handling procedures.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: BMC Helix guarantees a standard monthly service availability of 99.9% for most Helix Subscription Services. These availability levels are formally defined in the BMC Helix Availability Policy and apply unless a higher SLA is agreed in the customer contract. BMC Helix typically achieves approximately 99.98% availability in practice, supported by 24×7×365 monitoring, resilient global datacentres, and automated remediation technologies.; Availability is calculated monthly using BMC Helix’s standard formula, which deducts excluded downtime, such as planned maintenance or events outside BMC’s reasonable control, to determine Actual Availability. If Actual Availability falls below the contracted SLA, customers receive service credits. These credits are calculated by converting the shortfall in minutes below the SLA threshold into a monetary value based on the customer’s subscription rate, and credited to a future invoice.
• Approach to resilience: BMC Helix is engineered for resiliency through a cloud‑native, containerized microservices architecture deployed across top‑tier global cloud providers. This design enables fault isolation, horizontal scaling, and rolling updates with minimal impact, while logically segregated customer environments reduce blast radius and protect data integrity. Datacentre resilience is achieved via geographically distributed, 24×7×365 staffed facilities with redundant power/cooling and multi‑region options aligned to customer data‑residency selections. BMC Helix supports data‑location choice at onboarding and keeps data within the selected country, leveraging certified hyperscalers (e.g., CSA STAR) to underpin physical and operational resilience. Operational resilience is reinforced by a 24×7 NOC/SOC using automated monitoring and remediation
• Outage reporting: BMC Helix provides multiple mechanisms to report, communicate, and visualise outages to ensure customers remain informed. The platform offers a real‑time Service Status Dashboard. In addition, BMC Helix includes in‑product dashboards within BMC Helix Dashboards and BMC Helix Portal, offering unified reporting views that help users identify issues and understand system behaviour across their environment. These dashboards consolidate data from multiple Helix services, supporting rapid issue detection and response. BMC Helix also provides email notifications for scheduled and unscheduled downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Role‑based access control (RBAC) and authorization profiles restrict management actions to approved admin users
• Access restrictions in management interfaces and support channels: Role‑based access control (RBAC) and authorization profiles restrict management actions to approved admin users
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Role‑based access control (RBAC) and authorization profiles restrict management actions to approved admin users

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • Other
• Other security governance standards: BMC Helix also complies with:; ; SOC 1 Type II and SOC 2 Type II, ; C5,; FedRAMP Moderate; DoD IL4 and IL5; GDPR, HIPAA, PCI DSS, and NIST SP 800‑171
• Information security policies and processes: BMC Helix also complies with:; ; BMC Helix follows a comprehensive, multi‑layered information security framework covering governance, physical, network, endpoint, application, and data security. The security program includes formal policies, procedures, threat‑intelligence processes, risk management, penetration testing, and continuous monitoring. BMC Helix’s Secure Software Development Lifecycle (SSDLC) embeds security into every development phase, including architecture reviews, threat modelling, secure coding aligned to OWASP, SAST/DAST, and mandatory security testing before release. BMC’s security posture is validated through independent audits such as SOC 1 Type II, SOC 2 Type II, and other global compliance frameworks. These audits assess organisational controls including access management, change management, risk management, and system operations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We track service components as configuration items (CIs) in BMC Helix CMDB/Asset Management, recording ownership, relationships, status, outages, and lifecycle updates to maintain an authoritative inventory and change history. ; Changes follow governed workflows: impact analysis (including dependency mapping), risk and security reviews, approval (CAB as applicable), pre‑deployment testing, controlled rollout, and rollback planning. Security impact is assessed via BMC’s Secure SDLC (architecture reviews, threat modeling, SAST/DAST, pre‑release pen testing) and operational risk processes with 24×7 SOC/NOC monitoring. These controls are independently audited under SOC 2 Type II, which evaluates change and system operations controls annually.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: "We run a continuous, risk‑based program combining threat modeling, SAST/DAST, dependency scanning, and pen‑testing to assess potential threats across build and runtime; 24×7 SOC/NOC monitoring and automated telemetry escalate findings for remediation. ; Patching follows severity‑driven SLAs: critical issues are prioritized for expedited deployment (hotfix/rolling updates), with standard defects addressed in scheduled releases under change control and post‑deployment validation. (These controls are independently audited in SOC 2 Type II.) ; We source threat intelligence from internal security testing and monitoring, vendor advisories, and industry frameworks/best practices referenced in BMC’s Trust Center and Product Security program"
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We identify potential compromises through 24×7×365 SOC and NOC monitoring, using automated detection, behavioural analytics, and telemetry across all customer environments. BMC Helix’s SOC leverages real‑time alerting, threat intelligence, and automated root‑cause analysis to surface anomalies before they impact service.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: BMC Helix uses predefined, ITIL‑aligned workflows to restore service quickly, with CMDB impact analysis and prioritisation. Security incident handling is standardised with runbooks aligned to NIST 800‑61/ISO 27001 for identification, containment, eradication, recovery, and evidence tracking. Users report incidents via Helix Digital Workplace (web/self‑service), email, agent consoles, or automatically from monitoring/SIEM integrations. Customers get real‑time status via the Service Status Dashboard and in‑product Helix Dashboards for ongoing visibility.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 28 April 2025
• What the ISO/IEC 27001 doesn’t cover: ISO 27001 is a globally recognized framework designed to protect the confidentiality, integrity, and availability of an organization’s information assets. Rather than focusing solely on IT security, it mandates a Risk Management approach where a business identifies its specific data threats and implements a tailored "Information Security Management System" (ISMS) to mitigate them.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Sunday 9 March 2025
• What the ISO 9001 doesn’t cover: ISO 9001 is the international standard for Quality Management Systems (QMS), focusing on the principle that consistent processes lead to consistent results. For an IT reseller, it is less about the technical "specs" of the gear and more about the reliability of the customer experience.; It mandates a "Plan-Do-Check-Act" (PDCA) cycle, requiring the business to document how it handles everything from sales inquiries and order fulfillment to customer complaints and supplier vetting. By shifting the focus from "fixing mistakes" to preventing them through continuous improvement, ISO 9001 ensures that a client receives the same high level of service every time they order. It serves as a structural guarantee that the business is managed through data-driven decisions and a strong commitment to customer satisfaction, rather than luck or ad-hoc effort.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0d56f53b-8780-41c4-92a0-c7c9e937d0b1
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7aa420c0-18dd-4cf4-99da-183fce210190
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.