UNSUNG LIMITED

Keyfactor EJBCA SaaS

Keyfactor EJBCA SaaS provides the full power of
EJBCA Enterprise without the need for managing
the underlying infrastructure. Keyfactor will
manage your PKI infrastructure according to best
practices and highest assurance.

Features

• SaaS Based PKI
• SaaS Issuing CA
• Bring your own Root CA
• Protocol support for ACME, SCEP, CMP, EST
• Highly-scalable PKI
• Highly-resilient PKI
• Real-time PKI updates
• Real-time PKI monitoring
• Self-service portal
• Dedicated Offline Root CA

Benefits

• Issue certificates to every end entity, device, use cases
• Native integrations with all certificate use cases
• 24x7x365 support to ensure minimal operational risk

£82,086 to £202,438 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unsungltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

132453742905416

Contact

Richard Warwick-Smith
07961166249
info@unsungltd.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Certificate Lifecycle Management (SaaS or OnPremises) Signum SignServe
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: EJBCA SaaS provides Premium Support; Responses. Severity Level 1 - 30 Minutes; Severity Level 2 - 1 Hour Severity Level 3 - 4; Hours Severity Level 4 - 8 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support 8-5 / Premium Support 24x7; (optional)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can get started with EJBCA SaaS using; our extensive online documentation; https://doc.primekey.com/ejbca-saas, and online; training videos; https://www.youtube.com/@KeyfactorSecure.; Instructor led virtual and onsite training is; available upon request
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Support request can be opened at; https://support.keyfactor.com/hc/en-us to provide; any and all data, including private keys.
• End-of-contract process: The dedicated SaaS environment that was; provisioned for the customer is stopped and; enters a data retention period. During this period,; a customer can request any and all data,; including access to private keys.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API allows users to request or renew certificates,; and allows administrators to revoke certificates; as well as make configuration changes such as; creating certificate authorities. Complete; documentation can be found here:; https://doc.primekey.com/ejbca/ejbcaoperations/ejbca-ca-conceptguide/protocols/ejbca-rest-interface
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The administrator at the customer has full access; to the EJBCA platform to fully customize the; configuration.

Scaling

• Independence of resources: Each EJBCA SaaS customer is provisioned a; cloud provider dedicated environment for their; contracted service. Customers are siloed with; dedicated virtual private networks, dedicated; cloud managed database and cloud HSMs, and; application containers. One customer does not; affect another customer from a load, operations; or security perspective.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can access health check APIs, and; application APIs to gather statistics. Our SaaS; portal provides a real time dashboard with; metrics. Additional reports can be provided by; our Customer Success team on a recurring basis; and upon request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Keyfactor

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Other data at rest protection approach; We inherit data at rest security from cloud; provider managed database services such as; RDS in AWS and Managed SQL by Azure.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported a number of different ways.; The EJBCA application provides CMS exports,; and key recovery can be enabled, all being self; service. Ultimately, a customer can open a; service request for a full data base dump and; transferring of Cloud HSM or Keyvaulted private; key material to the customer's cloud account; https://support.keyfactor.com/hc/en-us.
• Data export formats: Other
• Other data export formats:
  • CMS
  • P12
  • SQL
  • Cloud HSM, AKV, KMS
  • YAML (ConfigDump)
• Data import formats: Other
• Other data import formats:
  • P12
  • YAML (ConfigDump)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: EJBCA SaaS is offered in various sizes and SLA; guarantees. EJBCA SaaS XSmall - 99% EJBCA; SaaS Small and Medium - 99.95% EJBCA SaaS; Large and XLarge - Custom service based on; customer design Customers receive service; credits defined by our terms and conditions.
• Approach to resilience: EJBCA SaaS is completely hosted in AWS and; Azure, and commonly understood multi; availability zone (AZ) resiliency is fully leveraged; by EJBCA SaaS.
• Outage reporting: Scheduled and unscheduled outages are; communicated by Email and announcements in; the customer SaaS portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Keyfactor uses NSGs and MFA to limit access of; support personnel to proper channels while; maintaining RBAC.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001 is forecast for July 2024
  • Cyber Essentials Plus is forecast for July 2024

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Compliance answers to the SVP, Cloud; Operations & IT Compliance which falls into the; CTO's organizational structure. All policies; required by ISO27001:2013 are covered.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All cloud components within EJBCA are tracked; for configuration changes. Alerting and; monitoring are in place for security configuration; reviews. Any changes to configuration and; conducted after change management.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Threats, patches, and evolving threats are; managed monthly per the Keyfactor patching; schedule. Current threats are reviewed by our SOC and SIEM alerting, threat hunting, or; security teams.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Alerting and reviews. Compromises are; managed by stopping the current process,; quarantining the affected system, and ticket; creation for management processes.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All events are managed by our standard; remediation process. Users can send an email to; the compliance or information security teams to; notify the teams to open a ticket and; investigation. Incident reports are kept internally; and not released.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  Unsung have the majority of our staff working remotely which reduces our climate impact. We also book all of our business travel through Travel Perk which allows us to offset corporate travel emissions.

  Tackling economic inequality

  Unsung are committed to collaboration, innovation and responsibility. We prioritise developing a diverse supply chain and work with startups and SMEs to foster inclusivity and economic growth.; Our solutions emphasise innovation and disruptive technologies to enhance cost effectiveness and quality. We are focused on developing scalable, future-proof delivery methods.; We prioritise collaboration and responsible practices to ensure operational continuity. We engage with our stakeholders to build support for resilience and capacity building, creating a collaborative ecosystem focused on sustainable growth and mutual success.

  Wellbeing

  Unsung are committed to improving health and wellbeing for our staff. We offer flexible working and remote working options allowing for a work-life balance that allows and supports physical and mental health.; Additionally, we provide subscriptions to the meditation app Calm which promotes mental wellness.; These initiatives enhance the wellbeing of our workforce and set a positive example.

Pricing

• Price: £82,086 to £202,438 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Multiple options: Community edition (limited; functionality, not advised for governments).; POC/test licenses: 1 month time cap for a VM for; testing purposes.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unsungltd.com. Tell them what format you need. It will help if you say what assistive technology you use.