ENCORDIA CONSULTING LTD

User Experience and User Interface Design (UX and UI)

Encordia provides User Experience and User Interface services which drive intuitive design, low barriers to adoption and place the users’ needs in line with the business’ objectives. Our approach incorporates the latest innovations and best practices alongside user research, workshops, wireframing, prototyping and feedback loops that bring everything together.

Features

• User centric, operative led design process
• Wireframing and user first reviews
• Clarity of thinking and approach research and workshopping
• Sample usability testing
• Prototyping
• Responsive layout testing and implementation
• Mobile app support
• Leadership and hands-on guidance maximising benefits from agile working.

Benefits

• Clear case studies of effective implementations
• Experience of working to and passing GDS standards
• Latest best practice first approach
• Use of agile methodology
• Stage gated approach to delivery with user first mindset
• People first approach to UX and UI
• Feedback loop and in-team handover as part of the service

£650 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dos7@encordiaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

132620362119036

Contact

Martin Yapp
07775687828
dos7@encordiaconsulting.com

Planning

• Planning service: Yes
• How the planning service works: Encordia either partners or leads to understand and shape the agile ways of working into a value-driven organisation. At the start of an engagement, we look to understand your capabilities, product vision, and key drivers so we can best shape our advice. Encordia can help you:; • Apply agile principles and goals aligned to high-level objectives; • Review and advise on value delivered by high quality UX and UI implementation; • Define the guiding principles for agile teams, ensuring a user centric focus for UX/UI providing a framework of common ceremonies ; • Structure your IT organisation's work and manage the services across company boundaries.; • We can define the roles and responsibilities required to support existing defined roles.; • Define the gaps and required new capabilities, including scaled with agile
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Encordia ensure throughout the engagement that our teams are fully aligned and can ensure a continuous and ongoing knowledge transfer. Throughout our regular working sessions, our iterative approach to UX and UI ensures we share industry best practices and provide an insight into the rationale behind our particular development processes. Through our handover process we identify any gaps and deliver a plan to ensure continual improvement and management of the project going forward.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Encordia supports clients with business and digital transformations from concept through design, delivery, and migration. Throughout this transformation journey, realising delivery value against the case for change is critical, and we will work closely with you to make the necessary changes to your operating model, ways of working, partner with you to ensure successful delivery and leave a lasting capability to operate and support, and to realise the business case.; ; We are experienced working with multi-supplier teams, integrating multiple cloud vendors and managing complex transformation programmes. As such, we can assist with the programme setup, embedding appropriate governance by design and creating an approach to enable you to deliver-at-pace, within governance controls in a safe manner.; ; Encordia will work closely with you to establish an effective case for change, pragmatically evaluate the key options available, determine a suitable and efficient delivery approach and manage the transformation delivery.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Encordia helps both clients who have already initial UX and UI reviews, and those just starting a new project. In order to ensure user experience, we use a mix of testing and design best practices such as usability testing (on-site and off-site), user feedback, surveys (NPS/CES) and other processes such as first click testing.; Specific to UI testing, we use various and current industry-specific tools to benchmark, audit the application, and optimise SEO where appropriate.; We can additionally assist with the development of testing strategies or test management:; • Test strategy and approach – development of an end-to-end testing strategy, including full requirement traceability, appropriate test framework, setup and use of test harnesses, test phasing, test data management, tooling and execution management; • Development of a test harness – determination and setup of tooling and processes required to drive repeatable, production-like, and efficient test execution; • High volume test management with execution performance, bottleneck management and performance tuning; • Test Execution and management – Encordia can lead your team, contractors or other suppliers through the preparation and execution of all test phases, ultimately leading to a successful cutover and go live.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Not Applicable

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Mon-Fri 9am to 5pm: Priority 1: Within 1 working hour Priority 2: Within 4 working hours Priority 3: Within 2 working days Priority 4: Within 5 working days Support on Saturday and Sunday available through special arrangement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Mon-Fri 9am to 5pm: Priority 1: Within 1 working hour Priority 2: Within 4 working hours Priority 3: Within 2 working days Priority 4: Within 5 working days Support on Saturday and Sunday available through special arrangement. Support costs are dependent on scope and level of support required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the urgent need to address climate change and acknowledge our responsibility to minimise Encordia's environmental impact. As a consultancy organisation based in the UK, we are committed to taking proactive measures to mitigate climate change and promote sustainability in our operations and client engagements. ; ; Sustainable Transportation: Company vehicles provided by Encordia are electric vehicles only and we encourage the use of low-emission vehicles for all travel. We support the government’s Cycle to Work scheme and provide company pool bicycles where appropriate. We see this as an excellent opportunity to create discussion, debate and ownership of environmental impact within our business, and further into our society and day-to-day lives. ; ; Waste Management: We minimise waste generation by adopting sustainable procurement practices, reducing paper use to an absolute minimum and promoting digitalisation and electronic communication. We have implemented recycling programs for paper, plastics, glass, and other recyclable materials and encourage our employees to participate actively in waste reduction initiatives in our offices and at their home offices. ; ; Monitoring and Review: We regularly monitor and evaluate our environmental performance, track progress towards our climate change goals, and review this policy periodically to ensure its effectiveness and relevance. Feedback from employees, clients, and other stakeholders are solicited and considered in the ongoing improvement of our climate change initiatives.

  Tackling economic inequality

  Creating opportunities for those within a deprived area, or those who face barriers to employment: Our coding bootcamp scholarships focus on supporting individuals who are from socio-economic or diverse backgrounds into a career in software development and technology. The coding bootcamps are in Norwich, Cambridge, Hull and Liverpool and are through a partner company, Tech Educators Ltd. Tech Educators actively work with DWP and local councils to secure those from deprived areas who are interested in a career in software development and technology to achieve a future in software development.; ; Creating new skills in a high growth industry with mass skills shortages: Encordia is committed to the Tech Educators model of taking individuals from a position of being ready to work building the necessary tech skills ready to work in industry, to a place of ready to contribute. This means having the skills required to deliver outcomes and impact within the organisation where they work. For Encordia, this means we have a close relationship with recent graduates of the coding and software development bootcamps. Interviewing graduates that will be a good fit culturally and the work we are delivering in line with the contract, and other projects we undertake. In this ready to work, ready to contribute model, we support new entrants to the industry with a job receiving above the national living wage, and support with training, learning and adoption of new skills relevant to have an impact in the industry.

  Equal opportunity

  Reduce the disability employment gap: We support individuals from a neurodiverse background into a career in coding. This is achieved both through our current employee pool, as well as through the scholarships we offer. ; ; Tackling workforce inequality: At Encordia, we are incredibly proud of the level of representation of diversity throughout our organisation. We have strong representation at all levels of individuals from the BAME community as well as excellent gender representation within senior positions within the organisation. Encordia is committed to ensuring that we provide a diversity of thought and culture as the organisation continues to grow. ; ; Anti-discrimination: We will not tolerate discrimination, harassment, or victimisation of any kind against employees, clients, or service users. Employees who believe they have been subjected to discrimination, harassment, or victimisation are actively encouraged to report their concerns promptly. Reports are treated confidentially and investigated impartially. ; ; Our responsibilities: All employees have a responsibility to treat each other, clients, and service users with dignity and respect and to uphold the principles of equal opportunity and diversity in the workplace. Managers and supervisors have a particular responsibility to ensure that their decisions and actions promote equal opportunities and that any concerns or complaints are addressed promptly and effectively.

  Wellbeing

  We are committed to promoting the health, safety, and wellbeing of our employees. We recognise that our people are our most valuable asset, and their physical, mental, and emotional wellbeing is paramount to their success and happiness. All of our staff are offered company funded private medical care as part of their employment package, including specific coverage for mental healh support and advice. Our team are versed in recognising warning signs and supporting individuals who may be at risk or vulnerable, and we provide 1 to 1 sessions on a regular basis with our Director of HR to each employee. We encourage work-life balance and flexibility through policies such as flexible working hours, remote work options, and paid time off for self-care. To create a culture of wellbeing, we promote a culture where seeking support for mental health concerns is encouraged and normalised, and where employees feel safe to share their experiences without fear of stigma or discrimination. We celebrate successes and achievements, both personal and professional, and recognise the importance of taking time to recharge and rejuvenate. We regularly assess the effectiveness of our wellbeing initiatives and make adjustments as needed to ensure they meet the evolving needs of our staff.

Pricing

• Price: £650 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dos7@encordiaconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.