Raptor Consultancy Services Limited

Stakeholder Management & Communications

Raptor's Stakeholder Management and Communications service provides comprehensive plans and engagement to influence and communicate with stakeholders effectively. Our service encompasses stakeholder identification, analysis, and tailored communication plans. Through transparent and timely communication, we foster trust, alignment, and support, ensuring project success and stakeholder satisfaction.

Features

• Identifying and mapping key stakeholders and groups with vested interests
• Developing the Stakeholder Management and Communications Plan
• Evaluating stakeholder needs, expectations, and influence levels comprehensively
• Developing tailored communications to engage stakeholders effectively
• Building trust with open and honest information sharing
• Establishing channels for stakeholders to provide feedback and express opinions
• Addressing disagreements and concerns promptly and diplomatically
• Exploiting digital communications channels adapted to resonate with audiences

Benefits

• Improved stakeholder satisfaction strengthens project support and collaboration
• Enhanced trust and transparency foster stronger stakeholder relationships and engagement
• Timely updates reduce uncertainty, enhancing stakeholder confidence and commitment
• Reduced risk of resistance ensures smoother project implementation and outcomes
• Enhanced feedback mechanisms promote continuous improvement and innovation
• Strengthened relationships drive long-term partnerships and sustainable project success

£525 to £1,580 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at karen.blackmore@raptorcsl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

133224177354921

Contact

Karen Blackmore
07894035111
karen.blackmore@raptorcsl.co.uk

Planning

• Planning service: Yes
• How the planning service works: Raptor’s ISO9001:2015 certified Business Management System (BMS) defines the Project Management Framework Raptor uses to support customer planning. ; The PMF is founded upon the APM and Agile project management methodologies and then enhanced for the implementation of cloud services to encompass the following cloud specific planning considerations: suitability against customer needs by identifying the information types, services and associated business processes involved and assess the impact of moving them to the cloud; timing and triggers by assessing the architectural roadmap and project portfolio to identify the timing & trigger points for the use of cloud-based services; financial aspects by considering the financial and budgetary impacts of implementing cloud services at a variety of levels; organisational capability by considering skills required/available in P3M, relationship management, procurement and contract management, and services provisioning and management; management of change by planning for comprehensive stakeholder engagement to inform and address concerns; review and governance by reviewing the governance model to ensure the structure, guidance and controls are adequate. ; Raptor works closely with its customers to establish their detailed requirements and constraints, based on the above considerations and then to tailor and agree a comprehensive plan for implementing cloud hosting or software services solutions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Raptor provides services including Training Needs Analysis and design and development of formal learning and development approaches. Following industry best practice methods, we enable the creation and maintenance of comprehensive and well planned, risk-based Training Management activities, including for cloud software and hosting services solutions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Raptor’s ISO9001:2015 certified planning service has been enhanced to help customers migrate to cloud services by considering the following: building a business model to provide the business context required for candidate cloud-based services including gathering requirements to form the basis for the business case; assessing the risks and identifying the appropriate risk-based approach, particularly with respect to security; capturing requirements using the business model and risk assessment (standard descriptions such as the IT Infrastructure Library (ITIL) are useful tools to ensure coverage); building a business case with the business rationale, benefits, costs, risks and options; preparing an exit strategy documenting the contingency plan to migrate records securely, while maintaining business continuity; determining contractual terms to ensure the final contract will meet business requirements, security requirements and adequately address the risks; approaching the market for the most appropriate model (for example, cloud computing, managed services, outsourcing, in-house delivery or hybrids of these); selecting a provider and verify that the business needs and security requirements are fully addressed and that the outcome is based on value for money; planning for implementation and on-going operations by developing an internal project to manage the implementation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support is provided by staff on a day rate basis (see pricing information). An Account Manager is appointed to support services provision.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Raptor is committed to building an organisation where people feel they are respected and valued, and can achieve their full potential regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and beliefs, sex, and sexual orientation.; The aims of our equal opportunity policy ensure that:; • No one receives less favourable treatment, on grounds of race, colour, age, marital status, sexual orientation, disability, or ethnic or national origins, or is disadvantaged by any conditions, requirements, provisions, criteria, procedures or practices that cannot be justified, or victimised for taking action against discrimination or harassment, or instructed or put under pressure to discriminate against, or harass, someone.; • The organisation is free of unwanted conduct that violates the dignity of employees or creates an intimidating, hostile, degrading, offensive or humiliating environment.; • Opportunities for employment, training and promotion are equally open to all candidates.; • Selection for employment, promotion, transfer and training, and access to benefits, facilities, and services, will be fair and equitable, and based solely on merit. ; • The organisation complies in all respects with the requirements of the Equality Act 2010.; This policy applies to all aspects of employment, from recruitment to dismissal and former employees’ rights.; Equal Opportunities in our Supply Chain: As an SME, Raptor recognises the importance of a diverse supply chain. Before placing a contract we undertake a pre-qualification activity that ensures that the procurement activity is accessible to all types of businesses.; Raptor has a zero-tolerance approach to slavery and is committed to preventing acts of slavery and human trafficking from occurring within both its business and supply chain, and imposes the same high standards on contractors, suppliers, and other business partners.; A copy of our Modern Slavery and Human Trafficking Statement is available on request.

Pricing

• Price: £525 to £1,580 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at karen.blackmore@raptorcsl.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.