TSO - The Stationery Office

Mobile App Platform

TSO’s in-house white-label app platform for the fast and cost effective delivery of Apps across iOS, Android, Windows and macOS.

Features

  • Standard feature set. Pick and choose depending on your needs
  • Publications module brings to life book and web-style content
  • eLearning module delivers a full learning experience
  • Designed to be branded to suit your needs.
  • Support for content in multiple languages
  • Analytics service for tracking usage, progress and other metrics
  • Interactive video functionality
  • In-app purchases for paywalling areas of content or functionality

Benefits

  • Once downloaded, apps work offline when internet is not available.
  • Can brand as much or as little as you need
  • In-house editorial, account management, marketing, design, and development teams
  • We can help to develop, edit and proofread content
  • We can create a look and feel for your App
  • UK-based team
  • Removes the cost and complexity of developing Apps in-house

Pricing

£9,995 to £99,995 an instance

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam.emea@williamslea.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 3 3 4 4 4 3 3 0 4 9 1 8 2 6

Contact

TSO - The Stationery Office Bid Team
Telephone: 020 7251 4571
Email: bidteam.emea@williamslea.com

Planning

Planning service
Yes
How the planning service works
We have vast experience of bringing Mobile Apps from concept to reality, from initial design and scoping to content creation and editing, developing, testing and publishing the App on the Stores. This enables us to advise you on the best solution for your needs.

We can help you with the end-to-end process or take your existing content and produce a market-ready App. You will have a dedicated account manager and direct content with relevant departments within TSO to ensure full collaboration and understanding between subject matter experts.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We can provide sessions on how to use and troubleshoot on the platform.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will work with you to develop and edit your content and structure it in a way that can be ingested into our platform. We can also work with you to bring existing data, API’s etc into your App.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We have a dedicated QA team and Apps are also thoroughly reviewed by our development, editorial and account management teams to ensure quality. Bugs will be fixed as agreed and feedback will be collected and considered for continual improvement.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We will usually agree and have in place a process for making periodic content updates and resolving any bugs. Comments and feedback regarding usability and feature ideas will be fed into our product backlog and used to inform our ongoing product improvement.

Service scope

Service constraints
We can provide a range of services to suit your needs and budget, some of these services will have constraints such as remote working or working hours, SLAs, etc.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
To be decided with buyer.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
To be decided with buyer.
Support levels
To be decided with buyer.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
UKAS
ISO/IEC 27001 accreditation date
05/04/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO 22301

Social Value

Fighting climate change

Fighting climate change

https://www.williamslea.com/group-policies
Covid-19 recovery

Covid-19 recovery

https://www.williamslea.com/group-policies
Tackling economic inequality

Tackling economic inequality

https://www.williamslea.com/group-policies
Equal opportunity

Equal opportunity

https://www.williamslea.com/group-policies
Wellbeing

Wellbeing

https://www.williamslea.com/group-policies

Pricing

Price
£9,995 to £99,995 an instance
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam.emea@williamslea.com. Tell them what format you need. It will help if you say what assistive technology you use.