Zenzero

Microsoft Intune Design and Deployment

Comprehensive and tailored Microsoft Intune design, migration and implementation services. Zenzero adheres to industry best practice, providing honest and jargon free advice. Our consultants are IT specialists with years of technical experience. We are a Microsoft Solutions partner, and trusted by over 1000 businesses across the UK.

Features

• Full workshop on Microsoft Intune design, planning and deployment.
• Microsoft Intune project management.
• Experienced in complex Microsoft Intune deployments with AutoPilot.
• Experienced in all aspects of Microsoft Intune.
• One-stop-shop for Intune design and support.
• Smooth Microsoft Intune migration, safeguarding business continuity.
• Proven toolset allowing for minimal disruption to user profiles.
• Fully managed and supported Intune design and implementation service.
• Thorough evaluation of risks/opportunities prior to Microsoft Intune deployment.
• Management of all Microsoft Intune licenses, renewals and subscriptions.

Benefits

• Bespoke Microsoft Intune design to maximise every projects potential.
• Security focused, ensuring maximum protection of your Microsoft Intune deployment.
• Extensive public and private sector experience in Microsoft Intune design.
• Professional, experienced, Microsoft-certified and UK based Microsoft Intune Support Desk.
• Responsive remote technical support for Microsoft Intune products and services.
• Robust, tested Microsoft Intune approach & migration strategy.
• Experience with Microsoft SCCM and Endpoint Manager.
• Microsoft Solutions Partner, accredited architects and consultants with Intune experience.
• Investor in People and Carbon Neutral accredited company.
• ISO 27001 and Cyber Essentials Plus accredited for many years.

£600 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

133573958780346

Contact

Adam Crossling
03333209900
hello@zenzero.co.uk

Planning

• Planning service: Yes
• How the planning service works: In order to provide a solution tailored to the needs of the your business, Zenzero's experienced team will provide a highly collaborative and structured approach to implementation. This will begin with a discovery/scoping phase, where we will work closely with you to understand your needs, goals, challenges, and current infrastructure. Following this, we will be able to develop a detailed implementation plan that will enable use to integrate easily into your overall IT strategy and ensure seamless transition.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Intune
  • Microsoft 365

Training

• Training service provided: Yes
• How the training service works: We provide robust user training on all Microsoft cloud platform products and tailor our approach to each client’s unique business needs. The training that we provide includes training guides for both administrators & users, classroom-style training, videos, and floorwalking. We can deliver training remotely or in-person, providing it to small groups or one to one, depending on your needs.
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Intune

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will utilise best practise PRINCE2 project management and GDS-approved Agile methods to ensure successful migration delivery with minimal disruption to your staff.; Zenzero take pride in providing a professional, tailored migration approach, supported by our solutions partner status through Microsoft. We will work closely with you to identify key areas of improvement within your business that can be resolved through a professionally designed, configured, implemented, and supported solution. Our experienced architects, security & business consultants and engineers will then guide you through every step of the implementation progress, managing your expectations, minimising the impact of change on your business, and ensuring your migration runs as smoothly as possible.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Intune
  • Microsoft 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Zenzero are highly experienced at providing migration, design, and support services for Microsoft cloud platform solutions. As such, we have proven processes that enable us to provide robust quality assurance and performance testing, following ISO 9001 best practice. All of our employees are trained according to our formal Quality Management System, beginning with a comprehensive induction; they are therefore well placed to provide robust quality assurance for our customers. We provide businesses with robust User Acceptance Testing (UAT) and tailor our quality assurance approach according to each client’s unique requirements.; ; As part of our quality assurance approach, we can provide clients with regular reporting on a number of topics, including number of tickets opened and average resolution times.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Microsoft

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our expert technicians offer professional, friendly and straightforward IT support to businesses.; We are able to support and monitor all aspects of a Microsoft cloud platform environment and provide prompt and efficient fixes to issues. We provide a complete audit trail through our industry-leading IT Helpdesk software, and are committed to a “no jargon” approach to ensure our support is as straightforward and accessible as possible. We also schedule regular site visits to ensure that everything is operating smoothly and efficiently.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Zenzero’s Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians.; ; Business critical incidents are picked up within an hour. Medium severity within 4 hours and low priority on next business day.; Support is available 24/7/365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Zenzero’s Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 02/07/2023
• What the ISO/IEC 27001 doesn’t cover: All sites other than London and Coventry
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: OSCP (Offensive Security Certified Professional)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Zenzero is actively engaged in Environmental, Social, and Governance (ESG) work, demonstrating a strong commitment to sustainability and ethical practices. They are in the final stages of being a certified B Corporation, which means they meet high standards of social and environmental performance, accountability, and transparency. As part of their ESG efforts, Zenzero has joined the Tech Zero taskforce, aligning with other tech companies to tackle the climate crisis and drive progress towards net zero carbon emissions. They have pledged to become carbon neutral by 2027 and are implementing measures such as an electric vehicle salary sacrifice scheme and cycle to work schemes to reduce their travel emissions.

Pricing

• Price: £600 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.