Chess CyberSecurity Ltd

Forcepoint Advanced Malware Detection (AMD)

Forcepoint Advanced Malware Detection integrates with Forcepoint NGFW, Web Security and Email Security to provide defense against zero-day and other advanced, evasive malware. Forcepoint NGFW can deploy, monitor, and update thousands of firewalls, VPNs and IPSs from a single console – cutting network operating expenses up to 50%.

Features

• Sandboxing
• Unmatched Accuracy
• Zero-Day Malware Detection
• Deep Content Inspection– A step beyond Sandboxing
• Malware Detection Across All Channels

Benefits

• Reduced Helpdesk and Incident Investigation Costs
• Unmatched Accuracy
• Zero-False Positives
• Deep Content Inspection – A step beyond Sandboxing
• Malware Detection Across All Channels
• Ransomware Protection

£15.80 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

133981212115477

Contact

Joanne Austin
08000461688
bids@cyberlab.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Email and Web Security, CASB and NGFW
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Forcepoint offers a range of support and SLA options with 24/7 online coverage available on all plans. For more details please see https://www.forcepoint.com/support/forcepoint-technical-support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: "Forcepoint has three different support tiers, the second and third tiers allow for the provision of Customer Advocates and Technical Account Managers.; Please see support matrix for our different support programs. https://www.forcepoint.com/support/forcepoint-technical-support.; The cost of each tier is unique to each customer, please work with your desired partner on pricing."
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Customers can utilise a setup wizard upon first logon to walk through a basic setup confirming connectivity and a base configuration.; Customers have access to our online knowledge base and forums.; Content aware help section from within the portal.; Assistance with configuration and knowledge transfer through professional services."
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: DOC
• End-of-contract data extraction: All data is stored for up to 3 months after the contract ends. Users can utilise our SIEM integration to extract all user logs. Customers can request data deletion or simply allow it to time out post end of contract.
• End-of-contract process: At contract end, our service will "fail closed." Meaning any web traffic directed through our service will stop. Users are advised to remove any endpoint agents, browser settings or other methods of directing traffic to our service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customers can utilise a setup wizard upon first logon to walk through a basic setup confirming connectivity and a base configuration.; Customers have access to our online knowledge base and forums.; Content aware help section from within the portal.; Assistance with configuration and knowledge transfer through professional services.

Scaling

• Independence of resources: All our data centres are assigned into clusters to provide load balancing. The data centres are connected to multiple Internet backbones with multiple redundant connections and we are both publicly and privately peered with a variety of well-known Content Delivery Networks. Services will scale to provide extra resource depending on demand.

Analytics

• Service usage metrics: Yes
• Metrics types: "We offer a variety of different metrics including but not restricted to ; 1. bandwidth; 2. browse time ; 3. hits ; 4. URL; 5. categories; 6. MB sent/received ; 7. filter time; 8. server response time; 9. user / protocol / threat; 10. device"
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Forcepoint

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Please contact a representative for details.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can extract data via a couple of methods. Full traffic logging will download the data in either CSV or CEF formats. This can be used standalone or imported into a third-party tool. SIEM integration will allow data to be extracted into a 3rd party SIEM solution.
• Data export formats: Other
• Other data export formats: Any non-encrypted file type
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.999% availability - SLA detail available upon request
• Approach to resilience: Please contact a representative for details.
• Outage reporting: Reports of outages are available from the following link and email alerts. https://status.forcepoint.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access is restricted through the use of Role Based Access Controls (RBAC).
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Management access is restricted through the use of Role Based Access Controls (RBAC).

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Certifications
• ISO/IEC 27001 accreditation date: 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: https://cloudsecurityalliance.org/star/registry/forcepoint-cloud-limited
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Privacy Shield - EU/US data privacy ISO27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27018
• Information security policies and processes: Please contact a representative for details.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Please contact a representative for details.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Please contact a representative for details.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Please contact a representative for details.
• Incident management type: Supplier-defined controls
• Incident management approach: Please contact a representative for details.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "We have an environmental statement and are working to improve our ESG governance generally. We formulated a plan to become net zero by 2030 which is available on our website.; What we are doing to reduce our emissions ; -Our People – we launched a WIKI within Teams containing advice on how to minimise your environmental impact. ; -Our Suppliers – 95% of our environmental impact comes from suppliers. We have reviewed our supplier onboarding process to score their environmental impact and are in discussion with Key suppliers so we understand what they are doing to limit Carbon emissions and how we can work with them to make this happen.; -Our Customers – our sales efforts focus on transitioning customers to cloud services and low energy products such as FTTP. These are more efficient and will reduce emissions over time.; 95% of our emissions are from our supply chain/customer usage of our products and we are working on our supplier strategy to fully understand their plans and as well as proactively transitioning our customers onto more environmentally responsible products and services (e.g. Broadband -> FTTP) to help them hit their targets. ; 5%- us We have moved to 96% home working, reduced our office footprint from 6 to 1 and have seen a substantial reduction in our emissions and utilities usage (reported annually). This equates to over 350 people no longer commuting. ; Our People come together if they need to at head office or in a network of small hubs, for example all teams meet at least once per quarter and some choose to more frequently. ; This cuts carbon emissions significantly as ; -over 350 people no longer need to commute every day, ; -over 90% of internal, supplier and customer meetings take place over Teams ; -We reduced our office footprint from 6 to 1"

  Covid-19 recovery

  Chess have in place a robust and tested Business Continuity Plan, recovery for pandemics would be included within this BCP.

  Tackling economic inequality

  "Our UK sites sponsor twelve charities a year. One of the main philanthropic successes we have seen at Chess in recent years is the launch of our Engage platform. Successfully linking Culture and Charity by introducing a fun and quick way to provide companywide recognition and praise for all to see. All our people are encouraged to recognise when their colleagues have performed well by giving them ‘Praise’, The best thing about this – every time someone is praised, they get to donate £1 to one of the 12 Chess Charities. In 2023, we raised £9,000 through Praise recognition, which was part of the £45,000 total we donated.; When things happen in the world that we've not planned for, people will turn to their leaders to see how we will support them, recently, we sent medical and food supplies to the Romania – Ukraine border and donated to the Red Cross Ukraine Crisis Appeal.; Recent Regional and National Charity initiatives ; Bare Necessities; Bare Necessities is a toiletry bank based in South Manchester, founded by two friends, determined to do something to help local people have equal access to personal hygiene products. We have set up toiletry drop off points at each of the Chess hubs and will regularly be delivering these to be put into hygiene kits.; ; Mission Christmas Toys for Kids Appeal; Our people can gift £5 per month to go towards the Mission Christmas Toy Appeal that runs across the UK. ; ; Wrap Up Campaign; Wrap Up is a project run by various Rotary Clubs working in partnership across the UK to provide coats directly to people across the UK. Each Chess hub became a drop off point and our people donated over 50 of their old coats which were then circulated to the collection points across the UK."

  Equal opportunity

  "Our People have told us that they want to work flexibly and so the ability to work from different locations utilising all of the new technology we have embraced during the pandemic has become our new normal in terms of our working practices. This opens up an exciting opportunity to widen our recruitment activities to include groups of people who previously were not open to us because of the geographic and physical barriers that working in a fixed location bring. Removing these barriers and proactively searching out new ways to attract and recruit people from all areas of society will enable us to grow a much more diverse workforce with all of the cultural, social and financial benefits that this brings.; In Chess, we have always considered that we drive a culture that promotes inclusion and diversity. We have always celebrated all our people's successes, but complacency is dangerous and there is always more we can do. We pay close attention to what other organisations are doing, we listen to our people, and our goal is to drive hard in this area, providing the opportunity for all who wish to take it.; ; Economic – employment, training and work-experience opportunities; We support localisation in the delivery of services through:; ; a)Local employment; Chess can proactively look at ‘local’ employment, training and work-experience opportunities for individual where this is appropriate and deliverable. ; ; b) Apprenticeships; Graduate and Apprentice Schemes - We employ 5no apprentices across the business including IT and people support. ; ; c) Employability Training ; We offer young people employability training via interview practice, CV assistance and familiarisation with an office environment. We have previously offered work experience and apprenticeships to young people we have been introduced to via this scheme."

  Wellbeing

  "Communication and collaboration are vital to maintaining energy and focus at Chess, especially with most employees choosing to work from home.; ; Staff are encouraged to meet with their teams at one of the local hubs in a network spread across the UK. And there are two annual conferences to celebrate success and bring people together.; ; All teams have daily Teams 'huddles' to set the focus for the day and share any issues, as well as monthly 121s. Employees get monthly updates from the Chairman and Board of Directors to keep them up to speed on business performance, with daily 'need to knows' posted on internal channels. Additionally, the chairman hosts monthly lunches, allowing employees to express any concerns directly.; Working together in a positive environment; Every day, we encourage, motivate, and support each other to maintain a friendly positive atmosphere where everyone feels valued and cared for. Chess have created a culture that is inclusive and diverse where everyone is encouraged to bring innovative new ideas to the table and work together to achieve our organisational goals. It’s a place where hard work and success is rewarded. All our people set Goals and Responsibilities tied to our Blueprint which are reviewed regularly throughout the year, as well as a Personal Development Plan outlining their short and long term career objectives – both within and outside of Chess.; ; • We are advocates of diversity and inclusion, and our culture is open to everyone.; • Looking after our employees - Future Fit wellbeing - Chess ; • Early career apprenticeship and graduate programmes - national-apprenticeship-week-at-chess; • Passionate about encouraging and supporting women in tech, with above average industry standards for women in tech and females in leadership roles - International Women’s Day - Chess; • Flexible working options for every employee where possible"

Pricing

• Price: £15.80 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cyberlab.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.