CyberArk Endpoint Privilege Manager SaaS
CyberArk Endpoint Privilege Manager, hosted by CyberArk and delivered as SaaS, helps to remove the barriers to enforcing least privilege and allows organizations to block and contain attacks at the endpoint, reducing the risk of information being stolen or encrypted and held for ransom.
Features
- Privilege Management
- Application Control
- Just-in-time elevation
- Credential theft blocking
Benefits
- Privilege Management Prevent attacks by removing local admin rights.
- Application Control - Whitelisting, Blacklisting, Greylisting
- Just-in-time elevation - Access on a by-request basis
- Credential theft blocking - Detect and block attempted credential
Pricing
£1.20 to £1.50 a device a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 3 4 0 5 9 0 2 3 8 1 9 4 1 2
Contact
Truststream Security Solutions
Paul Sullivan
Telephone: 07949 502 435
Email: paul.sullivan@truststream.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Limited to Microsoft Windows and Apple Mac OS Endpoints
- System requirements
-
- Windows Desktop: minimum version MS Windows XP SP3
- Windows Server: minimum version MS Windows Server 2003
- Mac: minimum version High Sierra 10.13
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Critical event response times is 2 hours, Serious 4 hours, Moderate 6 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- No
- Support levels
-
24x7 Helpdesk support
Professional Services for deployment and post-installation modifications
Technical Account Management as an ongoing service
Free Customer Success assistance to guide the PAM Program - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data can be extracted by the end user at any point using export functions, and can also be made available upon request.
- End-of-contract process
- After a specified period of time the tenant and the data is holds is deleted from the cloud service.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- MacOS
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Service interface is web based and accessed via a browser
- Accessibility standards
- None or don’t know
- Description of accessibility
- No constraints. Users can manage the platform via web interface
- Accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
-
The primary purpose of the API is to enable integration with Helpdesk/Ticketing and workflow solutions to automate the management of user requests. The API provides access to:
- Collect Events
- List, Create, update and delete policies
- Query Sets, Endpoints and Endpoint Groups - API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- Each customer is provisioned a single tenant seperated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Service related MI
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data can be extracted by the end user at any point using export functions, and can also be made available upon request.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.5%
- Approach to resilience
- Deployed on an AWS platform and resides in three different Availability Zones (AZ), in case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring
- Outage reporting
- Public dashboard (https://status.epm.cyberark.com/) and Email Alert
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the appropriate examinations
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The Standards Institute Israel
- ISO/IEC 27001 accreditation date
- 04/01/2020
- What the ISO/IEC 27001 doesn’t cover
-
ISO/IEC 27001:2013 issued by The Standards Institute Israel
Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies. - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO9001
- NSA Certified
- VPAT 508
- FIPS 140-2
- SOC2
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.
An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Supplier-defined controls
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Supplier-defined controls
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Supplier-defined controls
- Incident management type
- Supplier-defined controls
- Incident management approach
- Supplier-defined controls
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Truststream is committed to fighting climate change through various directives such as being paperless, being part of the UK Gov cycling to work scheme and supporting hybrid working
Pricing
- Price
- £1.20 to £1.50 a device a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Free trials can be requested by contacting Truststream