Account Management Intelligence - AMI
Bring all of your account management data into one consolidated, accurate and beautifully presented platform.
Features
- Fully managed data analytics and reporting platform
- Combine disparate data sources
- Provide management information and dashboards
- Connect to on-premises and cloud data sources
- Full cleansing and validation of datasets
Benefits
- One source of the truth
- Single organisational view of information
- Platform neutral - Azure, AWS or Google Cloud Platform
- Free your time to create value-adding insights
Pricing
£0.01 a unit an hour
Service documents
Request an accessible format
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Framework
G-Cloud 13
Service ID
1 3 4 1 9 5 2 2 4 4 5 9 8 0 8
Contact
Jarmany Ltd
Rob White
Telephone: 07826915419
Email: rob.white@jarmany.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Cloud-based database and analytics tools
- Cloud deployment model
- Public cloud
- Service constraints
- No service contraints
- System requirements
- Cloud subscriptions - Jarmany can provide
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLAs vary according to the agreed client requirements.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
SLAs vary depending on the agreed client requirements.
All support costs are factored into any monthly management charge.
Support is managed by a central technical team; escalation routes will be provided. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Jarmany provide a full range of services from data discovery and audit to initial configuration, setup and management. Training (both on-site and off-site) can be provided along with user documentation.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Jarmany can provide assistance with extracting data at the end of the contract.
- End-of-contract process
-
Upon the termination of a contract, Jarmany will ensure all client data is removed and destroyed and should it be required, will help transfer existing data back to the client.
The cost will depend upon the volume of data and the desired export format.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile-optimised versions of any user dashboards can be created according to client requirements. The exact functionality is determined by the generally replicated from the desktop version though minor reductions in functionality may be necessary due to the reduced screen sizes.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- No
- Customisation available
- Yes
- Description of customisation
- The general look and feel, as well as the metrics being displayed can all be customised. This is a managed service administered by Jarmany and generally implemented in the initial set up phase after detailed collection of client requirements.
Scaling
- Independence of resources
- Services run on public clouds which operate at a global scale.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Metrics on dashboard usage are available, as well as full transparency on infrastructure costs.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft Azure
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data export is a feature built-in to the tools used to produce the dashboards.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Excel
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Excel
- Text
- TSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- SLAs are designed to meet the client's requirements so a range or options are available.
- Approach to resilience
- Jarmany utilises Microsoft Azure datacentre infrastructure. Azure is built upon a global infrastructure. See the following for more details: https://azure.microsoft.com/en-us/global-infrastructure
- Outage reporting
- A service status portal (https://azure.microsoft.com/en-us/global-infrastructure/) is available as well as pro-active monitoring from Jarmany.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
-
Jarmany provides a fully managed service so clients would have no admin or management access.
Internally, Jarmany follows the principle of least privilege to ensure access is granted only to those employees necessary. - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BM Trada
- ISO/IEC 27001 accreditation date
- 17/12/2018, recertified on 15/12/2021
- What the ISO/IEC 27001 doesn’t cover
-
Jarmany's ISO27001 certificate covers the full breadth of services that we deliver.
Details on Microsoft's ISO27001 certificate can be found at the following link: https://www.microsoft.com/en-us/trustcenter/compliance/iso-iec-27001 - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Being a data and analytics services company, Jarmany’s reputation rests on the secure and confidential handling of our own and other organisations’ and individuals’ data.
Jarmany have been certified to the ISO/IEC 27001:2013 information security standard. This requires Jarmany to develop and maintain a significant number of controls which have been developed to minimise the risk of handling data, both our own and that belonging to clients.
These controls are then subject to a rigorous external independent audit process which determines whether they are fit for purpose and checks whether they are continually being implemented within the company. The certification is valid for three years but is subject to annual surveillance, where the auditors ensure that information security practises are continually being improved. Jarmany passed the annual surveillance checks in both October 2016 and November 2017 and in October 2018, a further full audit was performed and passed.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Jarmany manage configuration and change through a set of internally defined processes which can also be amended to work with our clients' own requirements.
As part of our ISO27001 certification, our change management processes are audited on an annual basis by an independent auditor. - Vulnerability management type
- Undisclosed
- Vulnerability management approach
-
Jarmany utilises Microsoft Azure datacentre infrastructure.
Microsoft has its own Security Response Center (MSRC) that also supplies information to all of their customers, covering the whole range Microsoft products.
More information can be found at the following link:
https://www.microsoft.com/en-us/msrc
Microsoft implements technologies to routinely scan the environment for vulnerabilities. - Protective monitoring type
- Undisclosed
- Protective monitoring approach
-
Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event. - Incident management type
- Supplier-defined controls
- Incident management approach
- All incidents are raised to Jarmany via phone or email. The incident is then investigated and a fix is either implemented by internal support staff or escalated to Microsoft.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Covid-19 recovery
-
Covid-19 recovery
Jarmany introduced full remote working during the initial stages of the pandemic in March 2020.
Since conditions have improved, we have moved towards a hybrid working model; most employees are asked to attend the office for a minimum of two days per week.
This not only reduces the amount of travel required but limits the number of people in the office space, creating a more effective ability to social distance.
Jarmany has also created a secure storage for a number of bicycles which has resulted in a high percentage of the workforce cycling to work at least once per week. - Tackling economic inequality
-
Tackling economic inequality
The data analytics/data science industry suffers from a severe skills shortage.
Jarmany predominantly employs fresh graduates new to the industry and enrolls them on a comprehensive internal training scheme. This scheme includes the majority of the disciplines required to succeed in our industry.
Jarmany employees are afforded the opportunity to take industry-recognised qualifications in a number of subject areas, on top of the graduate scheme. - Equal opportunity
-
Equal opportunity
Jarmany actively attempts to recruit women into roles at all levels of the company and has a much higher gender balance than the majority of the industry. - Wellbeing
-
Wellbeing
Jarmany provides comprehensive health insurance to all employees. One of the benefits of the insurance scheme is access to a number of services, such as an employee assistance programme which is a confidential service to provide support with personal & professional problems.
In addition to this, discounts are available on a number of personal fitness devices and free & heavily discounted health assessments are available.
Jarmany also provides gym membership as part of the overall benefits package.
Pricing
- Price
- £0.01 a unit an hour
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rob.white@jarmany.com.
Tell them what format you need. It will help if you say what assistive technology you use.