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Claranet Limited

Microsoft Teams Voice and Teams Rooms Enablement and Support Services

Claranet’s Teams Voice and Teams Rooms Enablement and Support services cover the customers initial adoption of voice and meetings in Microsoft Teams through to in-life management, maintenance, and optimisation. Our solution enables you to make the most of Microsoft teams and transforms the way you communicate.

Features

  • Migration and adoption planning for Teams
  • Assessment and survey of environment for Teams
  • Solution design and implementation for Teams
  • In-life management, maintenance, and optimisation for Teams
  • End-user and administrator training for Teams
  • Health checks, insights and service reviews for Teams

Benefits

  • Access to skilled and accredited professionals
  • Unlock the value of Microsoft 365 by adding voice
  • Transform the way you collaborate and communicate
  • Re-invent the way you engage with your customers
  • Enable secure and effective hybrid working and hybrid meeting
  • Ensure your meeting rooms are built for effective collaboration

Pricing

£2 to £150 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK-bidteam@claranet.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 3 4 4 0 5 8 8 8 9 2 5 8 8 7

Contact

Claranet Limited Claranet UK Bid Team
Telephone: 020 7685 8000
Email: UK-bidteam@claranet.com

Planning

Planning service
Yes
How the planning service works
Claranet's consultation service is aimed at mapping the right technical solution to the customers specific challenges and requirements. We will spend time with the customer during this phase of discovery to understand their needs and requirements.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft 365
  • Puzzel Contact Centre
  • Microsoft Teams Voice
  • Microsoft Teams Rooms

Training

Training service provided
Yes
How the training service works
Claranet provides a suite of training services designed to optimise a customers use of Microsoft Teams Voice and Teams Rooms.

In addition to providing online learning materials, guides, and knowledge base articles, Claranet also provides bespoke in-person and/or virtual training sessions for customers.

These customer centric workshops are designed around the customer's specific learning objectives. An initial scoping session will be conducted between Claranet and the customer to ensure that the content delivered meets the customer's needs.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Teams Voice
  • Microsoft Teams Rooms
  • Puzzel Contact Center

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Claranet's team of skilled and accredited technical consultants and engineers will set-up and migrate customers/users to their chosen service as per an agreed statement of work.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
During the onboarding process we will work closely with the customer to ensure that the delivered service is fit for purpose and aligns with the customers objectives and requirements. This includes pilots, PoCs and iterative testing, through to a final QA check at the point of hand-over.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
Other security services
  • Cyber Essentials Audits
  • Web Application Testing
  • Mobile Application Testing
  • Network Infrastructure Testing
  • WiFi Security Assessments
  • Social Engineering Exercises
  • Physical Security Assessments
  • Red Team Assessments
  • Employee Cybersecurity Awareness Training
  • Hacking Training - web and infrastructure
Certified security testers
Yes
Security testing certifications
  • CHECK
  • CREST
  • Tigerscheme
  • Other
Other security testing certifications
OSCP

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Claranet provides three tiers of support, each aimed to address the customer's specific needs.

The Essentials tier provides simple reactive break fix support and is aimed at supporting a customer's existing IT function.
The Plus tier provides extended support availability plus service insights gleaned from our reporting and monitoring tools.
The Premium tier provides a combination of reactive and proactive support and is aimed at customers with limited in house IT capability.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response time for support tickets is dependent on the nature of the support request.

When a ticket is submitted, our Support Desk will triage the request and assign it a prioritisation category (P1-P4). The response time will then align with those defined categorisations.

For P1s (the highest level of categorisation) we would endeavor to respond and engage with the customer within one hour. For P4s (the lowest level of categorisation) we would endeavor to respond and engage with the customer within 24 hours).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Claranet provides three levels (tiers) of support for customers.

Each level has been designed to align with the customers specific needs, where the customers' needs aren't met with the defined service levels, then Claranet offer the flexibility to customise the service tiers to provide a better customer fit. Additional professional service charges would apply for any customisation to the default service levels.

The level 1 service is called 'Essentials', this is a free service and provides basic reactive break-fix support.

The level 2 service is called 'Plus'. This service level provides enhanced support access as well as service reporting and insights.

The level 3 service is called 'Premium'. This service level provides both reactive and proactive support as well as service reporting and insights. It also covers in-life administration which is designed to relieve the customer of day-to-day admin activities.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DAS
ISO/IEC 27001 accreditation date
06/06/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
7Safe Limited
PCI DSS accreditation date
01/2019
What the PCI DSS doesn’t cover
Our PCI-DSS only covers physical security requirements 1 to 8. 10 and 11 are not covered
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO22301

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Sustainability is a core element of our CSR strategy. At Claranet, we recognise the significance of our environmental footprint, even if it’s small, and are dedicated to perpetual improvements in energy conservation and waste minimisation throughout our operations. Our Senior Management Team has defined environmental and energy policies with a structure for setting and revising environmental objectives and goals.
• Our approach to environmental management includes:
• Committing to lessen our environmental impact.
• Integrating environmental performance and management into our business practice.
• Encouraging recycling and eco-awareness across our workforce, clientele, and suppliers.
• Reducing eco-toxic emissions from company vehicles.
• Reducing our energy use.
• Aligning with stakeholders to meet or excel in environmental standards.
• Adhering to applicable environmental laws and regulations.
• Conducting regular audits to measure and report on environmental metrics and establish goals.
Our energy management is focused on:
• Complying with legal standards for energy use.
• Implementing and, where possible, exceeding best practices for energy management.
• Allocating resources to meet our energy objectives and improve our management system continuously.
• Procuring energy-efficient solutions and services when feasible.
• Using data to monitor significant energy use and set targets for reducing consumption across the enterprise.
Our commitment to sustainability is reinforced by certifications such as ISO14001 for Environmental Management, ISO50001 for Energy Management, and the Cisco Environmental Sustainability Specialisation.
Aiming for net zero by 2050, we are proactively seeking ways to achieve this sooner. Our efforts are transparent, with an external Carbon Reduction Plan available upon request.

Equal opportunity

Offering the opportunity to advance our people’s professional development is one thing, however, ensuring that everyone, no matter who they are, has that opportunity is something that we pride ourselves on. Diversity and Inclusion is a highly regarded topic at Claranet and one that we strive to work towards. We are committed to driving diversity and inclusion in a measurable way.
Our HR and Management teams are working closely on diversity and inclusion initiatives to support the reduction in the gap in pay between men and women. We have a group of employees who have volunteered themselves to work together the ensure some of the most meaningful diversity and inclusion dates throughout the calendar year are acknowledged and/or celebrated with the goal of ensuring all of our employees feel a sense of belonging at Claranet. We are a signatory with the Tech Talent Charter (TTC) who pride themselves on bringing organisations together to drive greater diversity and inclusion within the Technology sector. Not only does this support women getting into technology, but those from multi-ethnic and lower socio-economic backgrounds as well. We are excited to be a part of this movement and hope to contribute to making the UK technology sector truly inclusive. We are also one of the founding members of the Technology Community for Racial Equality (T4CRE). We are proud to support this organisation that is focused on promoting diversity, equity, and inclusion in the technology industry (https://tc4re.org/who-we-are/).
Our recruitment strategy and policy also heavily supports this. The makeup of our Senior Management Team further evidences our commitment to inclusivity, as it continues to represent an equal split between men and women, which is essential to leading a diverse workforce and promoting equality.

Wellbeing

Claranet are passionate about people and fostering a healthy and nurturing work environment.
Our dedicated Wellbeing and Engagement team, work in partnership with external providers to deliver our health and wellbeing scheme: Health is Wealth. The scheme is comprised of talks led by professionals, access to exercise classes, discounted gym memberships and access to a fully trained Mental Health First Aiders team. Some of our notable events include, a Stress Awareness seminar, Disability Awareness talk delivered by Lee Spencer, Employee led activity to celebrate Neurodiversity Week, Women in technology celebrations, Happiness in the Workplace celebration week and Imposters Syndrome webinar. Our in-house team plan employee activity based on employee feedback and suggestions, enabling us to deliver a very diverse programme and support network within the workplace.
In conjunction with this we also provide all employees with access to the Employee Assistance Program (EAP). This facility provides an independent, confidential, and unlimited service available 24 hours a day, 365 days a year. It provides access to specialist professionals who offer advice on stress and anxiety as well as a range of other issues such as bereavement support, legal guidance, and health related issues.
Our employees also benefit from core and voluntary benefits including dental cover and private medical that covers pre-existing conditions with a range of options to cover partners or families. Voluntary Critical Illness Cover of up to £150,000 also gives our employees and their families financial and practical support at times of need.

Pricing

Price
£2 to £150 a user a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK-bidteam@claranet.com. Tell them what format you need. It will help if you say what assistive technology you use.