Excellence IT (UK) Limited

Microsoft 365 Services

Excellence IT (UK) Ltd provides specialist implementation, deployment, migration and ongoing support services for Microsoft 365 platforms. Our service offering is tailored according to size of organisation and your infrastructure configuration. All solutions are customised to meet your business requirements.

Features

• Microsoft 365 migration from legacy email platforms
• Microsoft 365 planning, configuration, migration & support
• Adoption of Microsoft 365 security features
• End User engagement and inclusion throughout the project lifecycle
• Data migration to OneDrive, SharePoint, Microsoft Teams
• CSP/NCE Licensing provision including E1, E3 and E5

Benefits

• Increased flexibility with always-on access to Microsoft 365
• Access to proven migration and adoption methodologies for Microsoft 365
• Engaged workforce with familiar Microsoft Office applications
• Aligned values and knowledge transfer each stage of your journey
• Improved teamwork and collaboration with Microsoft Teams and SharePoint
• ISO 27001 and ISO 9001 accredited
• Cyber Essentials PLUS, IASME Gold accredited

£400 to £1,000 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.beer@excellence-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

134803369225240

Contact

Anne Beer
02920887362
anne.beer@excellence-it.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our planning service aims to achieve a good understanding of your business challenges, moulding your Microsoft 365 solution to fit your business requirements.; Our Microsoft 365 scoping/planning meetings will : -; ; 1. Ensure the right Microsoft 365 applications and features are implemented for your business; 2. Communication is key. Effective planning sets out key milestones for the project so that your business can continue to work around the changes being implemented, ensuring client engagement with timescales agreed. ; 3. Security is at the core of any project we undertake.; 4. Your workforce is included in the journey. Engaging users during our implementation results in a more successful adoption of new technologies.; 5. Future proofing. Part of the planning process looks at vendor roadmaps to ensure you are adopting the right technologies now and moving forward.; ; Some of the key components of our planning service cover: -; Project scoping; Existing technology assessment; Cloud readiness assessment; User research; Microsoft 365 road-map; Cloud readiness assessment; Business change planning
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365 (email)
  • Intune
  • Microsoft Teams
  • Microsoft SharePoint
  • Microsoft 365 desktop deployment
  • OneDrive

Training

• Training service provided: Yes
• How the training service works: As part of our 365 migration service Excellence IT provides end users with quick start guides and 'cheat sheets' for the Office 365 suite. We also have online bite sized videos providing simple tutorials for users to use at their leisure.; ; To compliment this we have a well established Training team who regularly deliver a wide variety of courses either in the classroom, remotely or online to diverse organisation across the UK. These courses can be booked to support users further in adopting the new technologies we deploy. ; ; Training can be provided in the standard Microsoft Suite including MS Teams, Specialist IT Applications or can be 'bespoke' courses tailored to the needs of your business and end users.; ; IT Training quotations can be provided as part of your wider IT project or as a standalone service.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Office 365
  • Teams
  • SharePoint
  • Outlook
  • Word/Excel/PowerPoint
  • Project

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide migration consultancy services for on-premise, hybrid and cloud based solutions to Office 365. These systems include (although are not limited to): Exchange Server, IMAP, Google Mail, PST files etc...
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • On-Premise Exchange
  • G Suite
  • SharePoint
  • Microsoft Teams
  • Microsoft Endpoint Manager (Intune)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: QA and performance testing falls under the scope of our change management and governance service to ensure that Office 365 is delivering an effective, fit for purpose, secure solution. ; For example, network testing and recommendations for performance improvement for Teams would be carried out as part of a typical migration project.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
• Other security services: Cyber Security end user Training
• Certified security testers: Yes
• Security testing certifications: Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support for cloud hosted services will vary depending on buyer requirements and the nature of the services requiring support. Support is handled by our 24/7 Online Service desk aligned with ITIL Standards. ; ; Please contact Excellence IT directly for additional details.

Service scope

• Service constraints: Our support teams work Monday - Friday.; Any weekend or on-call can be provided but would be charged at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Clients can log support tickets via our 24/7 Service Desk, which provides full ticket(case) management against SLA's. Clients receive automatic updates on progress, in addition clients can logon and view the status of ongoing tickets.; Support service response time varies between 1 hour and 3 days depending on the severity of the issue and priority of the incident.; Change Requests fall outside of SLA's as these typically require planing to implement, are risk assessed, rollback plans etc. These can sometimes carry additional costs depending on the change itself.; Weekend support services are provided at an additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Excellence IT provide various levels of support based on your organisational requirements. Technical account managers and cloud support engineers are available. Further details can be found in the service definitions

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Kingdom Accreditation Service (UKAS)
• ISO/IEC 27001 accreditation date: 08/07/2020
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  We take Wellbeing of our staff very seriously. In addition to a comfortable and relaxed working environment, we offer access to a wide range of staff benefits aimed at enhancing work life balance and wellbeing

Pricing

• Price: £400 to £1,000 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.beer@excellence-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.