A&A DIGITAL TECH LTD
Product Support and Monitoring Services
A&A Digital Tech Cloud Security Services support organisations to design, implement and operate secure cloud environments. The service covers security strategy, risk management, security architecture and design, incident management, audit services and security quality assurance to protect cloud services, data and users.
Features
- Product support capabilities for live services
- Logging, triage and prioritisation of incidents
- Incident investigation and resolution coordination
- Service request handling and fulfilment
- Operational monitoring and alert review
- Reporting on incidents, trends and service health
- Proactive analysis of recurring issues and risks
- Continuous service improvement recommendations
- Service readiness and operational handover support
- Service governance and regular service reviews
Benefits
- Stable and reliable live services
- Reduced service disruption and downtime
- Faster incident response and resolution
- Improved visibility of service performance
- Proactive identification of service issues
- Improved end-user experience and satisfaction
- Clear accountability for live service support
- Improved operational maturity
- Data-driven service improvements
- Increased confidence in ongoing service operations
Government Digital and Data Roles
Business architect
| £400.00 |
£200.00 |
| £500.00 |
£300.00 |
| £700.00 |
£500.00 |
| £900.00 |
£600.00 |
Data architect
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£800.00 |
Enterprise architect
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£750.00 |
| £1,200.00 |
£800.00 |
Network architect
| £500.00 |
£300.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
Security architect
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Solution architect
| £600.00 |
£400.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£800.00 |
| £1,200.00 |
£900.00 |
Technical architect
| £700.00 |
£400.00 |
| £800.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£800.00 |
| £1,200.00 |
£850.00 |
Chief data officer
| £1,200.00 |
£900.00 |
Chief information security officer
| £1,200.00 |
£900.00 |
Chief technology officer
| £1,200.00 |
£900.00 |
Cyber security audit and assurance
| £1,100.00 |
£800.00 |
| £1,200.00 |
£900.00 |
Cyber security governance and risk management
| £700.00 |
£400.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Cyber security monitoring
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Cyber security incident response
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Cyber security vulnerability management
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Cyber security digital forensics
| £800.00 |
£600.00 |
| £1,000.00 |
£1,100.00 |
| £1,200.00 |
£700.00 |
Cyber security testing
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£800.00 |
Cyber security secure design
| £700.00 |
£400.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Analytics engineer
| £600.00 |
£400.00 |
| £700.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£700.00 |
Data analyst
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
Data engineer
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Data ethicist
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Data governance manager
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Data scientist
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£750.00 |
| £1,200.00 |
£800.00 |
Machine learning engineer
| £900.00 |
£700.00 |
| £1,000.00 |
£700.00 |
Performance analyst
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Application operations engineer
| £500.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
Business relationship manager
| £700.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Change and release manager
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
Command and control centre manager
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
End user computing engineer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,200.00 |
£700.00 |
IT service manager
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Incident manager
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
Infrastructure engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Infrastructure operations engineer
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Problem manager
| £700.00 |
£300.00 |
| £800.00 |
£400.00 |
Service desk manager
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £900.00 |
£500.00 |
Service transition manager
| £700.00 |
£300.00 |
| £700.00 |
£300.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Business analyst
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,100.00 |
£750.00 |
Delivery manager
| £600.00 |
£300.00 |
| £900.00 |
£400.00 |
| £1,000.00 |
£500.00 |
| £1,200.00 |
£600.00 |
Digital portfolio manager
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Product manager
| £700.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£750.00 |
Programme delivery manager
| £900.00 |
£500.00 |
Service owner
| £1,000.00 |
£600.00 |
Quality assurance testing (QAT) analyst
| £700.00 |
£350.00 |
| £700.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Test engineer
| £700.00 |
£300.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
Test manager
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
Development operations (DevOps) engineer
| £500.00 |
£300.00 |
| £600.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£650.00 |
| £1,000.00 |
£650.00 |
| £1,100.00 |
£700.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£750.00 |
Frontend developer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £900.00 |
£600.00 |
| £1,100.00 |
£700.00 |
Software developer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £1,000.00 |
£600.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£650.00 |
| £1,100.00 |
£650.00 |
| £1,200.00 |
£700.00 |
Accessibility specialist
| £600.00 |
£300.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,200.00 |
£700.00 |
Content designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£750.00 |
Content strategist
| £1,000.00 |
£600.00 |
Graphic designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£400.00 |
| £900.00 |
£500.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Interaction designer
| £600.00 |
£300.00 |
| £700.00 |
£400.00 |
| £800.00 |
£500.00 |
| £900.00 |
£550.00 |
| £1,000.00 |
£600.00 |
| £1,200.00 |
£700.00 |
Service designer
| £600.00 |
£400.00 |
| £700.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£600.00 |
| £1,100.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Technical writer
| £800.00 |
£400.00 |
| £1,000.00 |
£500.00 |
User researcher
| £700.00 |
£400.00 |
| £700.00 |
£500.00 |
| £900.00 |
£500.00 |
| £900.00 |
£600.00 |
| £1,000.00 |
£700.00 |
| £1,200.00 |
£800.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
Yes
-
ISO/IEC 27001 accredited by
-
Qualitas Varitas
-
ISO/IEC 27001 accreditation date
-
Monday 6 October 2025
-
What the ISO/IEC 27001 doesn’t cover
-
• Buyer-owned systems, infrastructure, networks or devices • Third-party cloud platforms, SaaS products or services not operated or managed by us • Customer data once exported from the service and stored outside our controlled environments • End-user devices, local networks and identity systems managed by the buyer • Third-party integrations where security controls are the responsibility of the external provider • Services or activities delivered outside the formally certified ISMS scope • Custom configurations or extensions implemented by the buyer without our involvement • Physical security controls at customer premises • Outcomes dependent on customer data quality, usage patterns or operational decisions
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
Qualitas Varitas
-
ISO 9001 accreditation date
-
Friday 12 December 2025
-
What the ISO 9001 doesn’t cover
-
• Buyer-owned systems, infrastructure, tools and environments • Third-party products, platforms or services not controlled or managed by us • Activities performed entirely by subcontractors or partners outside our QMS scope • Customer processes, governance arrangements or operational decisions • Outcomes dependent on buyer-provided information, requirements or approvals • Services delivered outside the formally certified QMS scope • Bespoke changes or configurations implemented by the buyer without our involvement • Physical delivery locations or facilities not included within the certified scope • Performance of third-party suppliers beyond agreed contractual controls
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
5481a3e1-b7cf-4de2-bf7e-b3d711a38339
-
Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
21a1ac10-5833-41b1-aca9-87de0defea32
-
Other security certifications
-
Yes
-
Any other security certifications
-
Social value
-
Mission: Build an NHS fit for the future
-
That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Actions to invest in the physical and mental health and wellbeing of the contract workforce
Service documents
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