Alcium Software Limited

Evolutive

Evolutive is established as a leading CRM software solution for public sector organisations. Features include; CRM, Enquiry & Workflow Management, Funding & Grant Management, Participant Tracking, Advanced Reporting, Events Management, Online Marketing and more. Evolutive is a highly flexible system which can be customised to meet client needs and requirements.

Features

Client Relationship Management (CRM)
Enquiry Management and Workflow Management
Funding and Grant Management including online application forms
Employment & Skills Management and Participant Tracking
Advanced Reporting and Data Visualisation Tools
E-newsletters and marketing
Events Management and Online Booking Portal
Online Surveys
Property Database and Online Property Search Portal
Online Portal

Benefits

Highly configurable and flexible system
Automate and streamline key business processes
Single view of contact/client relationship and journey
Reduce time spent on analysing and manipulating data
GDPR friendly tools
Accessible across devices (desktop, tablet, smartphone) for efficient data entry
APIs and supported integration with other systems
Community-led development and inclusive system upgrades
Scalable to meet ongoing requirements
Unlimited UK based Helpdesk Support

£3,765 a licence a year

Free trial available

Service documents

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Framework

G-Cloud 13

Service ID

Contact

Alcium Software Limited Kevin Grimshaw
Telephone: 0114 349 1294
Email: info@alciumsoftware.com

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud

Private cloud
Service constraints: Scheduled/planned maintenance and emergency maintenance are defined within the service contract.
System requirements: Browsers: Chrome, Internet Explorer 11+, Edge, Safari, Firefox

Windows 10+

User support

Email or online ticketing support: Email or online ticketing
Support response times: Our helpdesk support service adheres to the ITIL Framework for IT Service Management. Service levels and response times are set out within our Service Level Agreement.

Our helpdesk aim to close out all enquiries on receipt of the initial contact. Our helpdesk operate Monday-Friday, 9am-5pm (excluding public holidays).
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Our dedicated Evolutive Helpdesk support team are contactable via email and telephone Monday-Friday, 9am-5pm (excluding public holidays). We have a documented Service Level Agreement in place for the provision of our support services. This support is included as part of the annual licence.

A dedicated Account Manager is also assigned for each client as part of the implementation process and ongoing.

Webinars are scheduled regularly for the purpose of ‘refresher’ training or to run through functionality for new staff/users. Such webinars up to one hour are provided at no additional cost as part of the ongoing support.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: A dedicated Account Manager will be assigned and comprehensive onsite or online training is delivered to the client as part of the implementation process. System Administrators will receive additional training.

Prior to the training, time is spent to understand the client's processes and requirements so that the system can be configured to meet the client's needs. Training and any documentation is also tailored to meet these needs.

System guidance and helpful documentation is provided and made available to the client. Ongoing support and system configuration is available via our helpdesk support team and Account Manager. Support is provided via telephone, email and online webinar sessions.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: In-built reporting facilities within the system allow for the export of data on demand in a range of formats.

On expiry/termination of the contract, Alcium will provide a full copy of the database backup including copies of attachments, images etc. This will be delivered to the client via a secure platform.
End-of-contract process: On expiry or termination of the contract, and as per the licence agreement, Alcium will provide a full copy of the database backup including copies of attachments, images etc. This will be delivered to the client via a secure platform.

We have a data sanitisation process in place following confirmation of receipt of data from the client.

As per the agreement, the client can request by notice one copy of their database backup prior to the expiry of the contract. Additional data extracts (as opposed to a full backup) may attract a cost dependent on the scope of the extract. Any additional cost would be provided and agreed beforehand.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: There is a portal version of Evolutive which has been specifically designed for use on portable/mobile devices. The portal version allows for efficient data entry.
Service interface: No
User support accessibility: None or don’t know
API: Yes
What users can and can't do using the API: Enquiries can be captured via an external website and fed into the system via standard API. We also have APIs which will allow data to be taken from Evolutive and passed to a third party website, e.g. for events/event bookings. We have also integrated with many APIs for connections to other internal systems e.g. Planning Systems, Business Rates etc.

For support/assistance with APIs, clients should contact the helpdesk team.
API documentation: Yes
API documentation formats: PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Evolutive is a flexible system which can be customised for each client. This includes system terminology, data fields, dashboards, reporting, enquiry profiles, user permissions, system settings etc.

The system is configured specifically for each client as part of the implementation process. As part of the training, clients are trained to configure the system themselves subject to sufficient System Administration rights.

Ongoing support for system configuration is included as part of the licence.

Scaling

Independence of resources: Alcium utilise dedicated servers at our cloud hosting company Rackspace. All servers are located within the UK. We have our own dedicated environment at Rackspace i.e. not shared with other Rackspace customers. Each Evolutive site has its own separate database.

Analytics

Service usage metrics: Yes
Metrics types: We provide a range of user access and usage reports throughout the system.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least every 6 months
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: Evolutive has in-built tools to allow for advanced reporting and the exporting of data directly from the system. Data can be exported in a range of formats including Word, MS Excel, CSV and PDF.
Data export formats: CSV

Other
Other data export formats: PDF

MS Word

MS Excel
Data import formats: CSV

Other
Other data import formats: We can migrate data from a range of existing systems/databases

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: We can evidence 99.9% uptime over the last 10 years of service delivery.
Approach to resilience: Our software is hosted by a leading global hosting provider Rackspace. Rackspace physical security, power cooling and networks are each at least N+1 redundant. Please see https://www.rackspace.com/en-gb/about/data-centers for more information.
Outage reporting: Email alerts.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Username or password
Access restrictions in management interfaces and support channels: Access to the system is over HTTPS with authentication via unique username, password and passcode combination. Role-based user permissions and access levels can be managed and applied for each user.

User access can also be granted via two factor authentication and restricted to IP Address where required.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: User-defined

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: Certified International Systems
ISO/IEC 27001 accreditation date: 04/07/2019
What the ISO/IEC 27001 doesn’t cover: Certification covers our information security practices
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: Cyber Essentials

ISO 27001

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Alcium Software are ISO27001 certified. Accredited certification to ISO 27001 demonstrates that an organisation is following international information security best practices.

We are also Cyber Essentials certified.

We follow documented security policies which are regularly reviewed by a board level member.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: We adhere to the ISO27001 change management process standards. We use a dedicated change management system where changes are reviewed for quality standards, including security issues/concerns. Changes are tracked and audited via the system. Insecure changes/changesets are rejected. We have separate production and test environments.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Alcium conduct proactive patch management, internal testing and release processes. The release of patches is dependent on priority/severity of the nature of the fix.

Regular penetration testing is conducted quarterly by a CREST accredited third party.

We also utilise a threat detection service which monitors activity and intrusion detection.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: We utilise a Threat Detection service on the cloud environment which integrates threat intelligence, advanced analytics, and incident response capabilities into a single platform that bolsters defences, uncovers threats, and prevents security breaches.

Serious vulnerabilities would be addressed immediately. Regular penetration tests are conducted by a CREST accredited third party.
Incident management type: Supplier-defined controls
Incident management approach: In line with our ISO27001 accreditation, Alcium have a formal documented Information Security Incidents and Management Policy. All calls and reported issues via email or telephone are logged on our internal system. Calls are assessed and given a priority status in line with our Service Level Agreement. Our ISIM Policy is reviewed regularly and issued to all employees.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: No

Pricing

Price: £3,765 a licence a year
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Access can be given to a trial version of the software for an agreed period of time. Limitations may apply to certain functions of the system including emailing.

Service documents

Request an accessible format

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Evolutive

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents