COOLSPIRiT

COOLSPIRiT a Databarracks Company: Illumio - Network Micro Segmentation

Safeguard your organisation, stop digital attacks in their tracks. Illumio provides the only proven segmentation product suite purpose-built for Zero Trust security. Illumio has pioneered an unprecedented way to orchestrate Zero Trust segmentation down to the application and workload level, identifying and easily blocking pathways of attack to digital operations.

Features

• Automated security enforcement
• Real-time application insights
• See clearly how apps communicate through real-time application dependency maps
• Create optimal segmentation policies in minutes with a policy generator
• Analyse historical records of traffic between workloads exploring weak links
• Create optimal segmentation policies in minutes with a policy generator
• View which applications are connecting to vulnerable ports in real-time
• Identify core services/provision Zero Trust Segmentation to quickly reduce risk
• View which applications are connecting to vulnerable ports in real-time
• Set enforcement boundaries safely and effectively with Zero Trust Segmentation

Benefits

• Eliminate blind spots inside data centers and the cloud
• Regain control of your application environment
• See potentially vulnerable connections: prioritize patching/inform micro-segmentation policy
• Immediately detect unauthorized activity and stop breaches in their tracks
• Eliminate service delivery delays, deploy applications with security in hours
• Decrease firewall rules inside the data-center by over 95 percent
• Reduce investigations of unauthorized communications
• Solution protects applications running in bare-metal, virtualized, containerized environments
• Protect multi-cloud infrastructure with consistent security
• Gain visibility into application dependencies

£150 a server a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

135338114208167

Contact

Alex Raben
01246 454 222
frameworks@coolspirit.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • For an Illumio VEN (Light weight agent) the following
  • Minimum Disk Space: 500MB
  • Recommended Disk Space: 1.5GB to 2.0GB
  • Operating System: Windows or Linux

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Illumio provides customers with 24/7 support by phone, email, and through our support portal. Response times are driven by ticket priority; P4: 1 Business Day, P3: 4 Business Hours, P2: 2 Hours, P1: 30 Minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: During the Subscription Term, customers will receive 24/7 support for all maintenance releases and updates via support website, email and telephone. Customers should reach out to technical support for assistance in identifying and verifying the causes of suspected errors in the product and for existing workarounds for identified errors. Illumio will work directly with a customer’s designated internal support liaisons. On request, customers will provide access for online diagnostics of the product during error diagnosis. Professional services personel are available if assistance above support is required (charged per day).; Support requests are based on designed priority; P1, P2, P3 or P4
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: To help customers implement the solution, Illumio Professional Services Consultant to help with project planning, technical design, implementation, integrations, system tuning, knowledge transfer, and workshops on reporting and event tuning – any set of tasks that is agreed upon and itemized on a Statement of Work.; Services Include:; Provides the highest level of expertise with the Adaptive Security Platform® (ASP). ; Helps deploy, troubleshoot, monitor, and manage your ASP deployment and product upgrades. ; Works with your architecture team to design and develop a security policy framework based on Illumio best practice guidelines. ; Helps develop ASP-specific API scripts to optimize services. ; Prepares and maintains project documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: In the event of contract termination the support team can help extract data where required and will be discussed at the time
• End-of-contract process: An offboarding plan will be created specific to each customer and their deployment in the event the contract ends

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Illumio API is a RESTful API and uses JSON over HTTPS, which helps automate configuration. JSON is used to encode all data transfer in both directions, so that everything sent to and everything received from the API gets encoded in JSON. To work with Illumio API, you need to be authorized by an Illumio administrator and to have the appropriate credentials for authentication
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Illumio has three core products which helps an organisation customise the solution to their requirements; Illumio Core (Workload Security), Illumio Cloud Secure (Cloud Security) and Illumio Edge (Endpoint Security

Scaling

• Independence of resources: Illumio has been built for modern cloud infrastucture and is scalable to meet demands of users/organisations

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics play a valuable role in helping organisations operationalise and achieve Zero Trust . Illumio customers use metrics to identify where to begin, define key milestones, advance their Zero Trust capabilities, and describe what success looks like. Some of these metrics in the context of a three-step plan for implementing Zero Trust are, Discovery, Define, Enforce and Measure
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Illumio

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Using the Export feature, you can download PCE objects in JSON and CSV formats. These reports are very useful when you want to share the data with application owners, managers, executives, or auditors who do not have access to the Illumio PCE
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 24x7x365
• Approach to resilience: Illumio has been built for modern cloud infrastucture, including scalability and resilience, meeting demands of modern users/organisations
• Outage reporting: Email communications

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Illumio includes seven roles that grant users access to perform operations. Each role is matched with a scope. You can add users (local and external) and groups to all the roles. These Global Roles use the scope All Applications, All Environments, and All Locations. You cannot change the scope for these roles. Following roles are available; Global Organization Owner, Global Administrator. Global Read Only, Global Policy Object Provisioner
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 01/12/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The information security policies follow ISO/IEC 27001:2013 certification

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and change manament processes follow ISO/IEC 27001:2013 certification, managed with third party products
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: IIllumio constantly review the solution for vulnerabilities and patch requirements. If customers need to be aware of any information they will be contacted directly and advised of the details required and any tasks to be carried out. This is inline with the customers active support agreement and priority levels
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring process detaisl are available upon request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Illumio’s online support portal provides access to releases, Illumio Materials, Documentation, knowledge base articles, trouble-shooting reports and other additional information. When a customer raises a support ticket to report an issue, the support team will advise on event type and if common will supply information to fix the issue.; ; If a customer needs to troubleshoot VEN issues, they can also generate a support report from the command line for any Workload and then send the report to the Illumio customer support team.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As an organisation, COOLSPIRiT is wholly committed to improving our social & sustainability record and drive real change through to delivery of our contracts. We take great pride working with our supply chain and customers to understand how our services can be provided with reduced emissions seeking a net zero impact on our environment. We employ a number of activities / initiatives to help accelerate us towards our global population becoming carbon neutral, including, Partnering with World Land Trust to plant trees in Borneo, SME Climate Commitment, Working from solar-powered offices, Availability of electric car charge points, Electric-powered company vehicles, Upgrading to LED lighting throughout our offices, Eradicating the use of single-use plastic, Achieving ISO 14001 Certification, Supporting the 721 Challenge. We understand that our business has a direct impact on the environment, so we're actively working towards best practices in the technology sector. In regard to our Social Responsibility, we also thrive on making differences wherever possible, be it big or small, to help support the overall impact that organisations can have on our local communities. Initiatives we have in place include, Apprenticeships for local people, Employment skills structure, Supporting the community, Donations of technology equipment, Local collaboration, Sustainability and environmental focus, Supporting Charity. We're excited to have now partnered with the World Land Trust (Registered Charity No. 1001291) as a corporate supporter. The World Land Trust carries out essential reforestation projects, supporting conservation and creation of wildlife-rich habitats benefitting local communities, reconnecting forest areas, and storing carbon. In addition to the measures noted above we will automatically plant a tree for every contract placed with us. More information can be found on our website https://www.coolspirit.co.uk/

Pricing

• Price: £150 a server a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: For any customer wishing to try Illumio a Proof of Concept service can be supplied, or a virtual test environment can be accessed to see the solution in practice.; ; This is available on request

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.