INTERWORKS EUROPE LTD

Dataiku

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. Create, share, and reuse applications that leverage data and machine learning to extend and automate decision making. Scale AI effectively across all dimensions and deliver advanced analytics using the latest techniques at enterprise scale

Features

  • Data preparation
  • Data visualisation
  • Machine Learning
  • DataOps
  • Healthcare MLOps
  • Analytical Apps
  • Collaboration
  • Governance
  • Explainable AI
  • Flexible, hybrid Architecture

Benefits

  • Easily build data pipelines to join & transform datasets
  • Quick visual analysis of columns & categorical data
  • User supported & guided use of ML
  • Centralised Dataiku projects for all work and collaboration for users.
  • Dataiku unified deployer manages project files’ movement between design nodes
  • Easily create project dashboards and share them with business users.
  • Visual flow is the canvas where teams collaborate on projects
  • Dataiku permissions controls team permission at the project level
  • Dataiku provides critical capabilities for explainable AI,
  • Dataiku can run on-premise or in the cloud

Pricing

£15,000 to £200,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 3 5 5 1 5 2 1 1 3 3 9 7 2 2

Contact

INTERWORKS EUROPE LTD Daniel Rostron
Telephone: 07531541276
Email: Daniel.rostron@interworks.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No particular constraints
System requirements
Standard web browser based user interface

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours Mon - Fri 9am - 5pm
24/7 service is available on request at an additional cost depending on size of environment
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide office hours support desk service via email, phone and video conference.
Support is provided free of charge for anything to do with ensuring that the software is working as it should. Support is only charged for work which would classify as consulting assistance - this is usually separately agreed with clients in advance.
All accounts have an assigned account manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
InterWorks has a team of Dataiku accredited data engineers can perform initial setup of your Dataiku instance, configure data connections and outputs and set up some example models.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Source data is not retained within Dataiku platform.

Trained models can be exported from Dataiku in XML format at any time during the contract.
End-of-contract process
At the end of the contract the licences expire, users are no longer able to log in and access the service. After a short grace period, any data held is deleted.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Core services available through the API, more specific details available on request.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Each client's installation is hosted in a dedicated virtual machine. Scaling of the virtual machine is under the control of the client.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Dataiku

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Dataiku provides ability to make predictions (and explanations), results of which are then written to the database, or exported to flat file. Dataiku as a platform does not retain any user data.
Data export formats
  • CSV
  • Other
Other data export formats
Relational or analytical databases
Data import formats
  • CSV
  • Other
Other data import formats
Relational or analytical databases

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Dataiku does not offer specific guarantees around levels of availability
Approach to resilience
Where a Dataiku VM is hosted in the cloud, it relies primarily on the resilience of the hosting cloud platform.
Outage reporting
N/A

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management Interfaces and support channels are secured using roles applied to users to maintain the separation of ability of users. The system is designed to allow only specific and absolutely necessary users the ability to alter authentication and authorisation. Default permission for new users is always set to deny all access until it is specifically granted by and administrative account.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • Soc 2 Type II compliance
  • CIA C2S Cloud

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Given our role as data analysts we take data security very seriously. We do have an internal security governance policy but this is not currently one that is accredited to an external standard. We have never had a security incident or breach.
Information security policies and processes
We have a detailed IT Policy (Security and Internet) which we can make available on demand. The key points of which are:
Roles and responsibilities - the policies are established, monitored and breaches investigated by the directors, but at a core level everyone has a responsibility for security.
Monitoring - we reserve the right to monitor employee use of IT resources, tracking and remote wipe software is installed on all devices
Damage and loss - defined actions in the event of damage or loss of equipment
Misuse and vandalism
Specific guidelines concerning encryption and security admin policies of portable devices, memory sticks, mobile phones, laptops, AV software, email attachments, commitments in emails, IM systems, licensing of software, and password policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Dataiku uses industry standard source control and change management processes throughout the software development lifecycle.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
AWS has a built in vulnerability testing process which allows the on demand testing of an AWS instance (that we control / have access to).
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
No specific protective monitoring measures built into the product. Relies on protective monitoring from the hosting platform...
Incident management type
Supplier-defined controls
Incident management approach
User reported incidents go to our support desk for triage. If the support desk cannot resolve it immediately it is escalated to the correct specialist within the team.
Incidents discovered by our team would be notified directly to the client. Minor issues would usually be resolved then alerted. Major issues would be alerted first and then the focus would move on to resolution.
Incidents are reported via email

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

We endeavour to do our best in fighting climate change and have made an active effort to switch our delivery to remote working vs onsite delivery where possible, thus reducing our travel & impact on the environment.

Pricing

Price
£15,000 to £200,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
14 day free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.