IAME Ltd

ForgeRock Services

Advisory Services
Implementation Services
Standard technical support
24/7 full managed services of your ForgeRock stack

Features

• Access Management - intelligent authentication, authorisation, SSO & federation
• Identity Management - user lifecycle management, registration, synchronization & workflow
• Identity Governance - automated access request fulfilment & access review
• Identity Gateway - secure APIs & integrate with legacy
• Directory Services - highly scalable self replicating LDAP directory
• Access analytics - entitlement cleanup, role mining and automated remediation
• Edge Security - identity for constrained and unconstrained devices
• Microservices Security - modern identity for microservices based architectures
• Professional services - Customer Success Management & Delivery
• Training

Benefits

• Cloud Deployment in Minutes - saas, private cloud, hybrid, on-premise
• Orchestration Engine with Intelligent Authentication - UI driven adaptive authentication
• DevOps Ready - built for automation & Kubernetes enabled
• Highly Scalable - 1/10/100 million users
• Open Standards - interoperable whilst avoiding vendor lock-in
• Unified Architecture - common APIs for ease of development
• Powerful Identity Ecosystem - ready to go third party integrations
• Privacy and Consent - comprehensive GDPR ready controls
• Extensible Architecture - fully configurable & customisable with script
• Integrated Support and Engineering - reduced time to resolution

£40,000 a person a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.mornet@iamexpert.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

136914968305133

Contact

Anthony MORNET
07907499947
anthony.mornet@iamexpert.co.uk

Planning

• Planning service: Yes
• How the planning service works: Roadmap definition and Implementation plan with short iteration to reduce risk
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: ForgeRock stack

Training

• Training service provided: Yes
• How the training service works: ForgeRock training
• Training is tied to specific services: Yes
• Services the training service works with: ForgeRock stack

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migration services with pre-packaged implementation plan
• Setup or migration service is for specific cloud services: Yes
• List of supported services: ForgeRock

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Pre-defined QA packages

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: - up to 5 minutes SLA - Guaranteed Response Time available for the level of service; - 24/7 - Upon Reception of an incident, our team will investigate and diagnose an issue or provide technical guidance if it is a simple request for information; - In addition to the technical support, the issue resolution package includes full resolution of the issues with potentially multiple solutions offered to our customer

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is included with the ForgeRock subscription and is available in a number of plans offering varying degrees of web, email, and telephone support up to 24x7. The following SLA goals are applicable to each support level: Base - Response times by priority: 1-Urgent: 1 Day; 2-High: 2 Days; 3-Normal: 3 Days; 4-Low: 4 Days. Select - Response times by priority: 1-Urgent: 4 Hours; 2-High: 8 Hours; 3-Normal: 1 Day; 4-Low: 2 Days. Premium - Response times by priority: 1-Urgent: 2 Hours; 2-High: 4 Hours; 3-Normal: 6 Hours; 4-Low: 1 Day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: - From Silver, Gold to Platinum with option to taylor our support to customer's needs.; - Each customer is systematically assigned to an account manager

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ForgeRock

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 28/05/2022
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  remote working and limited travelling to reduce the carbon emissions

Pricing

• Price: £40,000 a person a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anthony.mornet@iamexpert.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.