IRIS Intelligence Ltd.

IRIS Intelligence Asset Management Software

IRIS Asset Management Software (AMS) provides organizations with an intuitive and easy-to-use platform to effectively manage equipment and inventory. Assets can be tracked from procurement to sunset across categories and business units. IRIS-AMS is fully customisable to fit your organisational needs in managing your assets throughout their life cycles.

Features

• Multi-user web interface for managing assets across the organisation
• Provides single unified source of Asset Management information for stakeholders
• Communicate status of multiple asset types across multiple business units
• Manage asset lifecycle and communicate to relevant stakeholders
• Real-time reporting via off-the-shelf and custom templates
• Email integration and automated reminders to ensure data remains fresh
• Automated integration with Excel, Project and other applications
• Dynamic charts: Asset Register, Asset Heatmap, Asset Lifecycle Grid
• Top-of-the-range encryption and secure access restrictions
• Ability to add customer specific “Custom Data Fields”

Benefits

• Comprehensive online asset register available 24/7
• Plan, procure, implement, use and sunset assets of all characteristics
• Easy to understand dashboards communicate required asset management activity
• View assets by type, business unit, location and unlimited characteristics
• Identify missing and superfluous assets
• Create, track and deliver asset management plans
• Deliver timely, accurate and relevant Management Information
• Ensure timely review of asset registers and regular update schedules
• Simple, intuitive, easy to use: Configure to match user requirements

£10 to £50 a person a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhuntriss@irisintelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

136967232673699

Contact

Nayane Ferreira Huntriss
020 3286 7857
nhuntriss@irisintelligence.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None.
• System requirements:
  • OS - Windows Server 2022, 2019, 2016, 2012 , 2008R2.
  • DB – SQL Server 2008R2, 2012, 2014, 2016, 2017, 2019
  • Server RAM – minimum 2 GB free
  • Free Hard Disk space 5GB Minimum
  • CPU – Minimum 2 core , 1.4GHz
  • Can be run on a shared or dedicated server
  • Can be run virtualised if Host Machine has sufficient horsepower.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Security Category 1: 95 per cent resolved within 1 working day. ; Security Category 2: 80 per cent resolved within 5 working days. 100 per ; cent resolved within 10 working days. ; Security Category 3: 80 per cent resolved within 15 working days. 100 ; per cent resolved within 45 working days.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support through email and phone is available from 9 to 6, Mondays to Fridays. 24/7 Premium support for customers with larger teams, or upon premium service subscription.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The initial default settings of the software in line with relevant Asset Management standards. Users can access a dedicated help site with user documentation, and context sensitive help within the application. Upon purchase of the software, user training, either face-to-face or online, is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The client will be provided the underlying SQL databases upon contract completion. Spreadsheet formats of the data can also be produced for client records.
• End-of-contract process: All data can be extracted via Excel, XML, CSV or SQL Query.; General Assistance with the extraction process is covered within the maintenance helpline.; Import of the data into alternate system may be subject to additional charges

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: System available for use on mobile via the browser using responsive design.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web-based software accessed from any major browser. System is built using the Microsoft stack in ASP.NET using the MVC framework
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: User groups include visually impaired with specific assistive technology integrated
• API: Yes
• What users can and can't do using the API: Data export API that can export the data in xls, csv, XML, JSON.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Fully customisable using the standard user interface. ; Users with administrative permissions can customise the system. ; System also allows for local administrator access for lower level users to customise only those areas they are responsible for

Scaling

• Independence of resources: Each end customer is typically provided with their own service machine to ensure their peak demand is satisfied. Within each instance, caching is used throughout the system to reduce demand on the database and increase the speed of user access. For the Monte Carlo analysis, there is a separate dedicated server on which it is run.

Analytics

• Service usage metrics: Yes
• Metrics types: Instantaneous and historical usage of license pools.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported to spreadsheet and presentation formats. Users can upload their own templates for additional custom exports. Data Export API with export to JSON and XML. These files can be read directly by external applications such as R, Python, Tableau, Power BI etc.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • Powerpoint
  • JSON
  • XML
  • MS Project
  • Tableau
  • Power BI
• Data import formats:
  • ODF
  • Other
• Other data import formats:
  • Excel
  • MS Project

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Multiple options for guaranteeing availability are available, from cold start backup servers to hot mirroring.
• Approach to resilience: Available on Request.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: IRIS software employs a role-based authorization within the system, where only an identified subset have access to management interfaces.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: US Department of Defence Certificate of Networthiness

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: IRIS is fully aligned with ISO 27001 and the CSA CCM standards. We follow the standards set out for the Microsoft Azure platform set out here: https://cloudsecurityalliance.org/download/cloud-controls-matrix-v3-0-1/; Additional details can be obtained through the audit reports available from the Service Trust Portal at https://www.microsoft.com/en-us/TrustCenter/STP/default.aspx).
• Information security policies and processes: Security is taken extremely important and is in the direct purview of the IT Director. Staff report directly about security matters and there is a no blame, and a report all, approach to security. This ensures that staff have not got any disincentives to report actual and potential security threats for further actioning. ; ; In this environment staff feel comfortable checking the previous work of other staff members during regular security audits.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All changes are tracked using BitBucket and Microsoft's Team Foundation Service (TFS). No change can be made without being logged and as all builds, and tests, are automated, no release can be made without a change being recorded. From initial request to release is all performed, and tracked, within BitBucket and TFS. In the development early stages automated builds and tests act as gateways. A final manual test is run before release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Staff subscribe to multiple security mailing lists and websites to keep abreast of the latest in security vulnerabilities.; When patches are released we update our own systems first. If there are no regressions we update our production servers. Security patches are typically approved within hours if there are no immediate regressions. If there are we investigate the scale and make a judgement as to the impact of the security vulnerability versus the scale of the patch regression. This typically happens on the day of release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Intrusion detection software runs on all servers to monitor for suspicious activity. Anti-virus and anti-malware scans run regularly as well. On detection of a compromise resolution is the priority and all relevant staff are re-tasked to the job of resolution. Our preferred solution would be to restore from clean backups where possible onto a clean virtual machine, which leaves the original virtual machine free for forensics (In simulations this would take at most an hour).
• Incident management type: Supplier-defined controls
• Incident management approach: The preferred method by which users can report events is through their assigned support contact who will provide up to date incident reports throughout the resolution process. ; The staff have a number of predefined processes mostly designed to get the customer back up and running as quick as possible whilst allowing root cause analysis to be performed at a slower pace with no affect on the customer.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  IRIS Intelligence Ltd. supports a number of initiatives in the fight against climate change. This includes: ; - Implementing a green procurement policy throughout our supply chain; - Climate friendly practices such as encouraging remote working, active travel and ensuring offices are equipped with recycling facilities and energy saving devices; - Pro-bono support for innovative start-ups seeking to limit and reduce the negative impact of human activity on the environment; - Direct financial support through monetary contributions that, for example, plant sufficient trees to ensure every IRIS employee is offsetting the carbon footprint of two or more individuals and remove plastic from the Ocean equivalent to two or more individuals. As a result, we are proud to declare that each IRIS staff member has a negative footprint for both Carbon Emissions and Plastic Pollution
• Equal opportunity:

  Equal opportunity

  IRIS Intelligence Ltd. is committed to equal opportunities in employment and service delivery. The policies and practices of IRIS Intelligence Ltd. aim to promote an environment that is inclusive and free from all forms of unlawful discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people equally, fairly and with dignity and respect. IRIS Intelligence Ltd. will take every reasonable and practical step to ensure that no person working for IRIS Intelligence Ltd., all job applicants, former employees, or any member of the public using IRIS Intelligence Ltd.’s premises or services will receive less favourable treatment (direct discrimination) or will be disadvantaged by requirements or conditions that cannot be shown to be justifiable (indirect discrimination) because of; are perceived to be; or, are associated to any of the following: We will take proactive steps to ensure that the policy is known to all employees, potential employees, and organisations that we work with. We will also ensure that equal opportunity, diversity, and inclusion is embedded in all our policies, procedures, day to day practices and external relationships.

Pricing

• Price: £10 to £50 a person a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14 day limited demonstration version

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhuntriss@irisintelligence.com. Tell them what format you need. It will help if you say what assistive technology you use.