OUTSOURCE AUTOMATION SOLUTIONS LIMITED

Outsource Automation Solutions - Blue Prism Software

OAS are Blue Prism partners. Blue Prism emulates how humans use existing applications and systems to automate a wide range of operational and business processes. The solution is delivered as a secure hosted cloud based environment and (if required) the platform can optionally be deployed onto a dedicated on-premise architecture.

Features

• Frictionless Automation of IT & Business Process
• On Demand Hosted Robotic Process Automation (RPA).
• Infrastructure, Application and Process Agnostic.
• Scalable and Secure Cloud Platform or on Premise Delivery
• Flexible commercial models.
• Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue
• Integrated Intelligent Orchestration, Scheduling and Management.
• Automation Component Library with access to Distributed Digital Objects.
• Extensible functionality for OCR, ICR, Cognitive, Machine Learning & NLP
• Complete Intelligent Robotic Process Automation for Hyper Automation

Benefits

• Reduces operating costs.
• Increased efficiency.
• 100% accuracy & consistency.
• Industry leading productivity 24x7x365.
• Accelerated digital transformation.
• Improved customer experience / enhanced citizen outcomes.
• Optimised virtual resource.
• Faster process & task execution.
• Security, auditory and regulatory compliance (ISO27001 Accredited).
• Instantly Scalable Resource on Demand

£4,800.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.burrage@globaloas.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

137327495735298

Contact

Jason Burrage
07956299258
jason.burrage@globaloas.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Outsource Automation Solutions provide a unique extension to the Blue Prism RPA platform and functionality by providing process re-engineering, automation build and deploy, ongoing automation management and training. OAS can help ensure you maximise benefits from your automation journey.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Consumption of the Blue Prism Cloud Service requires site to site VPN establishment.
• System requirements:
  • For Blue Prism Cloud, site to site VPN
  • For Blue Prism On Premise, Hybrid, Virtual and/or Physical hosting

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1; Response within one hour. We will use Continuous Effort, within Service Hours, to resolve the Fault within 12 Service Hours.; Priority 2; Response within three hours. Fault resolved by the end of the following three Business Days.; Priority 3; Response within one Business Day. Bug fix scheduled for the next available release.; Priority 4; We shall consider such issues or requests in the light of other Customer requirements and will advise what action will be taken to address the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Platform Support Mon - Fri 9am - 5pm is included within the Cloud hosting option.; Additional levels of support are detailed in our Pricing Document and can be tailored to a customers needs to cover knowledge support, automation support and enhanced levels of platform support.; Each customer has a dedicated point of contact within OAS as well as access to the Blue Prism Cloud support services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: OAS can provide a Proof of Concept, demonstrating how Blue Prism can meet customer automation requirements. From there, we take you on your RPA journey and help you maximise the benefits of your Blue Prism RPA platform.; We provide variety of methods to help get you started:; PoC/Pilot delivery; Process Discovery workshops and orientation in RPA; Online & Classroom Based Training Options; Mentoring Programme; Delivery of a Robotics Operating Model tailored to customer needs; Remote & Onsite Implementation Teams to accelerate delivery of benefits or help manage your automations; End User Documentation for automations
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online knowledge base
  • Online customer forum
• End-of-contract data extraction: The Blue Prism Cloud solution as standard does not store any client specific data formats as data is instead transient for the use of a process. All data used in the RPA (Robotic Process Automation) would be retained by the client in its own data repositories and formats. In the event a contract is not renewed then the RPA platform and all associated systems are deleted.; All logs and automations are exportable from the platform prior to deletion.
• End-of-contract process: Cloud platforms are deleted after 90 days, including the AWS or Azure subscription that they align to. Any configuration information of logs requests will be shared at the end of the contract. For both On-Premise or Cloud based deployments, access to support services and updates ceases on end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Blue Prism features are securely accessed via Web Browser based applications or, in the case of some administrative tasks, remote client applications assessed via secure Remote Desktop Connection
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: User interfaces have been designed along WCAG AA guidelines.
• API: Yes
• What users can and can't do using the API: Blue Prism can expose any object or process via SOAP/REST requests to enable external applications to call automations, and can interact with existing applications and services API in various manners, including a built in REST capability. Blue Prism digital workers are not limited to interacting with target applications via the GUI, and can also interact via API. The Blue Prism Digital Exchange (DX) provides an online "marketplace" of prebuilt API integrations; these cover a variety of intelligent automation skills (learning, vision, problem solving, collaboration, planning & sequencing, and knowledge & insight) and enable drag-and-drop integration into ML/AI APIs offered by the likes of Google, Amazon, Microsoft, and even custom-built solutions.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Blue Prism allows appropriately permissioned users to create custom automations to meet the customers requirements, as well as provide a host of administrative and operational functions to configure the environment as needed.; Examples include (but are not limited to); - Custom Process Discovery, Capture and Design; - User/Group/Role configuration; - Configure Operational and Business reporting; - Environment Configuration and Management; Blue Prism provides a variety of methods to do this suitable to the role and needs of the users or groups involved.

Scaling

• Independence of resources: Blue Prism Cloud is provisioned to customers on AWS or Azure to provide a unlimited scalability and performance regardless of customer demand, growth or operational pattern. The platform is monitored continuously to proactively manage and resolve any service issues.

Analytics

• Service usage metrics: Yes
• Metrics types: Blue Prism provides a number of secure and auditable options for reporting metrics, KPIs and analytics.; An information dashboard is presented to each user. Its configurable and enables users to define and present graphical reports that are relevant to their role.; System MI provides the capability to analyse process execution data and return valuable insights regarding the process. The output can take various forms including XLS, DOCX, PDF, CSV, etc and external BI tools; It is also possible to use automation processes themselves to generate reports allowing the automatic generation of relevant information
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blue Prism Cloud

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Appropriately permissioned users can export logs and process data via Secure Remote Desktop connection to the platform. Blue Prism Automations can also provide data exports as part of their operation in a number of formats and delivery mechanisms (such as as operational reports via email)
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats:
  • CSV
  • Other
• Other data import formats: Any structured format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Blue Prism Cloud Services will be available to Customer for normal use no less than 99.9% of the Scheduled Uptime
• Approach to resilience: Both Blue Prism Cloud and On Premise versions are designed, architected, delivered and managed as Enterprise class applications
• Outage reporting: Service status page as well as proactive service notifications via email to nominated customer contacts.; Web based UI's to allow appropriately permissioned users to monitor, alert and resolve service outages as they occur.; Automations themselves can also be configured to provide any technical or business notifications during operation, via any channel (email, web page, API call, pdf report, etc) to allow bespoke service outage, issue or exception reporting during processing.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Centrally managed user access control, limiting access to named individuals only.; Role based access according to the principle of least privilege.; Multi-Factor security, such that no individual can make changes without secondary approval.; A complete retrospective audit/changelog of all activity.; Segregation of environments with separate controls governing each.; Infrastructural security.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 12/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 19/06/2021
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Blue Prism conducts annual risk assessments and maintains disaster recovery/COOP plans to ensure continued functionality in the event of an emergency. Compliance is tracked a number of ways; Human Resources tracks employee compliance with required training, IT tracks employee compliance with hardware and software policies, and independent third-party audits are conducted annually to ensure compliance with ISO27001.; OAS ensures all its staff providing professional services are background checked and undergo required training, including customer required training if necessary.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Blue Prism includes an integrated Release Manager that applies control to change and release management of automations.; Blue Prism Cloud operates strict change control on all customer platforms which requires customer approval.; OAS will help customers integrate their own established change management process with the Blue Prism application and Cloud platform.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Every new platform release undergoes penetration testing and vulnerability testing. High and Medium issues are remediated before releasing to customers.; A vulnerability management solution (Qualys) is utilised to feed into the Security, Information and Event Management (SIEM) solution.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Blue Prism Cloud operates a comprehensive protective monitoring process across its services and internal operations.
• Incident management type: Supplier-defined controls
• Incident management approach: The ISMS ensures every single security Incident is logged, tracked, managed, and resolved under a documented process. A no-blame policy is operated to ensure all issues are immediately reported and the Incident Management process is initiated at point of reporting.; Security and Vulnerability Assessments are carried out periodically which validate the appropriateness of controls that are in place.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  One the Humanity's greatest challenges is to reduce the amount of carbon released into the environment. Our children and grandchildren will be the ones dealing with excessive temperatures, flooding and the salination of fresh water as global temperatures rise if we fail to do this. We at OAS, just like every other person on this planet, have a part to play in this global initiative.; Robotic automation benefits the climate by automating processes that were previously highly manual. Prior to automation, more staff would be required to physically attend offices, burning fossil fuels to travel, ensuring offices are kept warm (or cool) and of course the maintenance and development of office space.; By using Robotic Process Automation (“RPA”) to remove mundane repetitive tasks from staff, the office floor space occupied could be reduced leading to a significantly lower carbon footprint. Less travel means less emissions from vehicles.; As an employer, Outsource Automated Solutions Ltd is a non-office-based company. This means no regular commute leading to traffic pollution or the need to control the temperature of large office spaces. It also reduces the demand for large commercial expanses, leaving more room for nature to flourish.; We can liberate your employees from mundane work, giving them more interesting, vibrant roles to play in your organisation’s future and help save the planet at the same time.; We all need to ensure our children and grandchildren have a stable, liveable environment in the future and OAS are proud to play our part in this.
• Covid-19 recovery:

  Covid-19 recovery

  Robotic process automation has been key in supporting organisations and businesses to recover from the impacts of COVID-19. It has enabled new ways of working and strengthened service resilience by automating processes that would have stopped due to a reduced workforce because of COVID-19. By automating repetitive manual tasks, less staff need to be in the office which provides for better social distancing and care for those shielding. Following the loss of staff due to lockdowns, Outsource Automated Solutions (OAS) have helped companies with thei recovery by automating recruitment processes to get the businesses back on their feet. OAS has also worked with Health organisations to make patient pathways more efficient reducing the time to care. ; ; As a non-office-based company, Outsource Automated Solutions Ltd are able to accommodate shielding staff by enabling them to work from home whilst maintaining social distancing.
• Tackling economic inequality:

  Tackling economic inequality

  Outsource Automated Solutions Ltd create opportunities for entrepreneurship and help new, small organisations and public sector to access cost effective robotic process automation to help them grow, supporting economic growth and business creation whilst levelling the field with bigger organisations who have more capital to invest in expensive automation tools.; ; As a fully remote based company, we employ people from all areas of the UK regardless of geography or whether they are in an economically deprived area. There are no obstacles to working for OAS.; Outsource Automation Solutions Ltd, pledges to ensure that our organisation and supply chain are free from slavery and human trafficking. We are committed to improving, monitoring, and maintaining best practice by adopting a zero-tolerance approach throughout all aspects of our organisation. ; For more details refer to our website https://www.globaloas.com/modern-slavery-human-trafficking-statement
• Equal opportunity:

  Equal opportunity

  Outsource Automated Solutions actively promote the support of in-work progression to help people, including those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract.; ; As a fully remote based company, we are able to employ people from all backgrounds regardless of geography, status, gender or disability giving a diversity of people opportunities without hindrance.
• Wellbeing:

  Wellbeing

  Outsource Automation Solutions respects and encourages employees to take adopt a balanced work life balance which includes care of their mental health and physical activities.; ; All our staff work remotely from the comfort of their homes enabling a better work life balance. We support a variety of schemes for wellbeing including flexible working hours, starting the day with a virtual commute, be it a walk, run or cycle, and the use of standing desks and walking machines during the day.

Pricing

• Price: £4,800.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day trial licence of on-premise Blue Prism Enterprise for development/test purposes; Proof of Concept automation utilising a trial licence to demonstrate interaction with customer systems prior to purchase

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.burrage@globaloas.com. Tell them what format you need. It will help if you say what assistive technology you use.